Re: [rt-users] Change the shown 'logged in as...' name
Hi
We modified httpd in /etc/init.d/rc.d so any restart of apache does it by
defaulf:
start() {
echo -n $Starting $prog:
echo -n $Zapping MASON cache:
rm -fr /opt/rt3/var/mason_data/obj
check13 || exit 1
LANG=$HTTPD_LANG daemon $httpd $OPTIONS
RETVAL=$?
echo
[ $RETVAL = 0 ] touch ${lockfile}
return $RETVAL
}
regards
Garry
On 28 Oct 2011, at 07:49, declaya wrote:
Hi Izz,
That's it!! :D
I just forgot to clear the mason cache.
Thanks a LOT for this hint!
Everything works as expected now.
I didn't even know that there is a wiki page about the mason cache:
http://requesttracker.wikia.com/wiki/CleanMasonCache
http://requesttracker.wikia.com/wiki/CleanMasonCache
You made my day. Have a nice weekend!
Izz Abdullah wrote:
Did you clear the mason cache after making this change?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of declaya
Sent: Thursday, October 27, 2011 1:12 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Change the shown 'logged in as...' name
Good morning,
I'm using mod_auth_kerb with Apache to authenticate our users. The
authentication works fine, each user is recognized by their
userPrincipalName from our AD which is mapped to RT as their username.
This causes to show also the userPrincipalNames in the main navigation
bar,
which confuses the users.
So now my question is:
How can I change the shown name in the navigation bar? It would be great
if
I could change it to the RealName of the user.
I tried to change the /path/to/rt/share/html/Elements/Tabs file from
$session{'CurrentUser'}-Name to $session{'CurrentUser'}-RealName in
lines
385 and 731 but it didn't work.
I would really appreciate some help.
Thanks in advance!
Have a nice day!
--
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* Washington DC, USA October 31 November 1, 2011
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Re: [rt-users] Detailed programming API?
Hi Steve
This isn't quite what you want, but should get you started, it takes a list of
usernames and email addresses from a txt file in the form: - username:email. It
does some checking of the addresses against whats in rt and then sets a new
name, new email address, a new password, removes privileges and disables the
account.
it runs from opt/rt3/local/bin
Shout if you need anything explaining etc.
regards
Garry
#!/usr/bin/perl
#
#
# Script to deal with unprivileged users with cases.
# This will allow us to reuse usernames
#
# v0.1 18/01/10 g.bo...@lboro.ac.uk
#
use strict;
use lib /opt/rt3/lib;
use RT;
use RT::Interface::CLI qw (CleanEnv GetCurrentUser);
use Data::Dumper;
CleanEnv();
RT::LoadConfig();
RT::Init();
use POSIX qw(strftime);
#grab todays date to make the new mail address and name
my $datestr= strftime(%Y%m%d, localtime);
#open the text file and slurp the contents into a handle
# file will be of the format username,email
open (DELETIONS, /tmp/lboro_users2.txt)|| die (Cant open the list of deletions\n);
my $user = RT::User-new($RT::SystemUser);
#loop through the lines in the deletions file, split each line on the comma and compare the e-mail address to the one rt has.
#if the addresses match, check the user is not privileged, if ok rename, otherwise dump the error to a txt file
while (my $line =DELETIONS)
{
#clear out any trailing \n
chomp $line;
#split the entry
my @whoami = split(/,/,$line);
#load the info from rt
$user-Load($whoami[0]);
my $rtmail = $user-EmailAddress;
# we now have two mail addresses, we need to see if they match without case sensitivity
$rtmail = lc($rtmail);
my $mastermail = lc($whoami[1]);
if ($mastermail eq $rtmail)
#{
#check to see if the user is privileged. If they are, stop there and dump the data to a text file
#my $priv = $user-Privileged;
# if ($priv eq 1)
# {
# open (PRIVUSERS, /tmp/privlist.txt)|| die (Cant open priv users list\n);
# print PRIVUSERS $whoami[0] is a privileged user, cannot delete - $datestr\n;
# close (PRIVUSERS);
# }
# #else create the new name and mail address
# else
{
my $dis =+disabled;
#split the mail at @ add in the date and dis and glue it back together
my @mail = split(/@/,$mastermail);
my $newmail = $mail[0].$datestr.$dis.@.$mail[1];
#get the username whoami[0] and append the date to it
my $newname = $whoami[0].$datestr;
#make the changes
$user-SetName($newname);
$user-SetEmailAddress($newmail);
#if you want ot create new password you'll need to code something here, else everyone gets the same one
$user-SetPassword(SOMEPASSWORD);
$user-SetDisabled(1);
$user-SetPrivileged(0);
#log the change
open (MOVED, /tmp/movedlist.txt)|| die (Cant open moved users list\n);
print MOVED $whoami[0] - $datestr\n;
close (MOVED);
}
#}
else
{
open (ERRORS, /tmp/delerrors.txt)|| die (Cant open errors list\n);
print ERRORS $whoami[0] masterfile address $mastermail, does not match rt address $rtmail\n;
close (ERRORS);
}
}
close (DELETIONS);
exit
--
Dr Garry Booth
IT Services
Loughborough University
On 15 Sep 2011, at 20:44, Cena, Stephen (ext. 300) wrote:
I'm trying to write some scrips for RT, specifically one that will take a
requestors email address see if they are a current user. If not, create a
password allow the user to get in. Nothing I'm trying is working at all. My
Perl is a little rusty, but I'm having a hell of a time figuring out what to
call from where. The perldoc for the .pm files in the /lib/RT folder seems to
be the only reference.
Is there something a little more detailed out there?
Steve
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RT Training Sessions (http://bestpractical.com/services/training.html)
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* San Francisco, CA, USA October 18 19, 2011
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* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Detailed programming API?
Hi Steve Should also add the rt api documentation, I used is here: http://search.cpan.org/dist/RT-OnlineDocs/ regards Garry RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Quicksearch and QuickCreate queries deleted - how to get them back?
On 9 Aug 2011, at 11:07, Gunnar Gorges wrote: Hi everyone, I just noticed that Quicksearch and QuickCreate queries are missing from the available searches in the RT at a glance customization page. My guess is that they got deleted by accident - however: Does anyone know how to get them back to the list of available searches? So far I was not able to find the place where to reintegrate them. Resetting the RT at a glance also does not help, the list of available searches remains the same. Help is greatly appreciated. Thanks in advance, Gunnar Hi Gunnar If I understand you correctly, you need to look at your RT_SiteConfig.pm You should have a line like this Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]); Hope that helps regards Garry -- Dr Garry Booth IT Services Loughborough University 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Difference between reply and comment
On 19 May 2011, at 10:57, john s. wrote: Hello everybody One of my colleague ask me this and i have to admit from myself ... i don't know did anybody know where is the difference? best regards john s. Hi John I believe comment doesn't send an email to the requestor whereas reply does regards Garry -- Dr Garry Booth IT Services Loughborough University
Re: [rt-users] search by today
On 5 Apr 2011, at 22:07, Ruslan Zakirov wrote: http://requesttracker.wikia.com/wiki/SearchOnDates Hi Many thanks for all of the tips, this one did the job. regards garry
[rt-users] search by today
Hi All does anybody know if there is a way to dynamically search through tickets with creation dates from today to two weeks ago, without changing the dates every time? e.g. Created 'NOW' AND Created 'NOW -13' AND Queue = 'FOO' regards Garry
[rt-users] Modifying 10 highest tickets
Hi all Happy new year. Does anybody know if there is a way to globally change the default setup for 10 highest priority tickets I own? e.g: make it order by a custom field. I can easily do it for myself by simply editing the widget, but would like to roll out a change to it for all users regards Garry -- Dr Garry Booth IT Services Loughborough University
