[rt-users] How to measure progress on a task with a performance indicator evolving with time.
I'm helping on a project in Haïti (on a volontary base). They use a Results Based Management (RBM) process. I'm trying to use RT to support their work, having RT delivering what is required by RBM The concept uses many entities: - Ultimate outcome, depending on: - Intermediate outcomes, depending on: - Immediate outcomes, depending on: - Outputs - Activities/sub-act For each outcome, there is a target and on a pre-defined frequency there is an assessment made to measure progress and compare it to the expected results. Right now I have a queue for each of the above, and one for the expected results. All theses are linked together. So far so good. My problem is with the reporting of the progress. What would be the most efficient and simpler way to capture the indicator at a specific moment toward an expected result (which is a task in my actual model) and keep it for reporting. The indicator could be a number (% and absolute numbers) or a level represented by a letter) Sorry if it is not more "clear". Thanks Gaston
[rt-users] Fwd: JS Gantt - Time period displayed on the screen
Is it possible to increase the JSGantt time period displayed on the screen ?. Right now, the results are displayed on about 3/4 of the page, and there is an arrow to see further future dates. Is there a way to extend the period actually displayed ? Thanks Gaston
[rt-users] Listing requests reporting to a specific request number (children, grand children, etc)
Hello! What is the search formula used to list all children reporting to a main request (in a parent-child relationship), whatever how deep it is ? Thanks Gaston 514.823-7202
[rt-users] RT 4.x multi-instances
Hello. Is there something new about running 2 RT-4.x instances on the same installation ? Most comments are quite outdated, including the wiki. Someone doing it using version 4.x ? Thanks, Gaston Huot
[rt-users] RT- Gantt chart Possible to increase the length allowed to display the task name ?
Is it possible to increase the length allowed to display the task name in the Gantt chart? Gaston Huot 514.823-7202
[rt-users] Is it possible to change the date format for some specific searches
Is it possible to change the date format for some specific searches (eg. just the date without the time)? I don't want to change the general option (in user General preferences). '__id__/TITLE:#', '__Subject__/TITLE:Subject', Owner, *'__LastUpdated__/TITLE:MAJ'* Gaston 514.823-7202
[rt-users] Complex search for users, as for tickets
Is it possible in RT to : - do a search for users with some search parameters? - as for tickets, include this search within a dashboard ? Thanks, Gaston Huot
[rt-users] Fwd: Request tracker, time worked
I'm quite new at using RT and this product looks to me just amazing: ticket management, Asset management, article management. Powerfull and versatile, in my humble opinion. It seems that RT could also be utilized to keep track of time worked on specific tickets, and even bill (with 2 extensions) clients. On that matter, for the first time, it appears to me what looks like a limitation of RT. To really use it as a time keeper (in addition to other functions) for billing purpose, things needed for a specific ticket are: - possibility to enter *the time worked for a specific date* (other that the actual date) - possibility to track changes on the time-worked/date - possibility to export easily the time-worked/date data Did I miss something, or is there a real "problem" that prevent a user to capture time worked for a specific date, and correct it if required ? At first I thought that the database was ok to keep track of worked time but I am probably wrong because "time keeping" needs 2 fields: - the time worked - the date the time was worked. The present date field in the Transactions table is there to keep track of the moment the transaction was made, and it has to stay like that. Therefore, from a naive point of view, one more field (~TimeTakenDate) would be required to make RT a perfect time keeper in addition to all the other features. Therefore a new transaction could correct a previous one on a specific date by differential (without loosing the history). As a "by-pass", I saw that there is a PF of type "ticket transaction" that could be used to create a PF date field and maybe help with that goal, but my level of knowledge is not good enough to even find out where these transactions are stored and how to use them in a worked time report, or export them. In short, is there a solution, or should I just give up on this ? Thanks, Gaston 514.823-7202 -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] Exporting "Time spent" transactions
Hello. Is there a simple and easy way to *export *all (or some) "time spent" transactions. By "simple" I mean just using the basic RT functionality. Thanks Gaston -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] RT 4.2.7 Multi-instances
Hello I went through the information on the wiki pages http://requesttracker.wikia.com/wiki/MultipleInstances&cd=1&ved=0CBsQFjAA&usg=AFQjCNHsXyZLstK8-4Jt-2H3LrPY1PNUBA&sig2=S8azqL1IpYsijyaSQEwvwA Is there something more recent on this subject? Does it apply to 4.2.7? Thanks GH Gaston Huot (d'un mobile) -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] Sorting by "Parent" and selecting all tickets reporting to a specific ticket (not just reporting to the direct parent.
Is there a way in RT, when using the search/reporting tool to sort (or group by) by parents ? Also, how can I list all the children tickets of a specific tickets? By all children I mean all, not just the direct children. Thanks -- Gaston -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Accented characters in an export (to Excel)
Finally, there is a way to "import" a csv file into Excel and choose UTF-8 when doing so. The accented characters are "perfect". GH 2014-10-01 16:22 GMT-04:00 Gaston Huot : > When doing an export (using Search) of tickets from RT (to be read by > Excel) It is a complete mess. All accentes characters are transformed in > strange characters. > > E.g.: "*Procédure*" becomes "*Procédure*" > > Am I the only one ? If not, is there a solution ? > > Thanks > > -- > Gaston > > -- Gaston 514.823-7202 -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] Accented characters in an export (to Excel)
When doing an export (using Search) of tickets from RT (to be read by Excel) It is a complete mess. All accentes characters are transformed in strange characters. E.g.: "*Procédure*" becomes "*Procédure*" Am I the only one ? If not, is there a solution ? Thanks -- Gaston -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Regular expressions (Perl regex) for validation
For those who have the same question (or similar), Marc provided the
correct answer in my context: ^(|\d{2})$
Thank you Marc
GH
2014-09-30 10:13 GMT-04:00 Marc Chantreux :
> On Tue, Sep 30, 2014 at 09:18:37AM -0400, Gaston Huot wrote:
> > In this custom field, the user has to enter:
> > -either nothing
> > -either a number of exactly 2 digits
>
> if you use the x modifier:
>
>
> (
> # Nothing
> |
> \d{2} # two digits
> )
>
> the old school one is
>
> (|\d{2})
>
> HTH
>
> --
> Marc Chantreux,
> Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux
> Direction Informatique, Université de Strasbourg (http://unistra.fr)
> Service Métiers, Pôle Outils Collaboratifs
> "Don't believe everything you read on the Internet"
> -- Abraham Lincoln
>
--
Gaston
514.823-7202
--
RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training
[rt-users] Regular expressions (Perl regex) for validation
I'm trying to make a validation for a custom field and obviously I'm
missing something.
In this custom field, the user has to enter:
-either nothing
-either a number of exactly 2 digits
I'm ok with the "exactly 2 digits": (?#2 digits. E.g.:01,11,12)^\d{2}$
but don't know how to add the possibility of entering nothing.
Someone has the answer ?
Thanks.
GH
--
RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training
Re: [rt-users] 1-"Asset tracker" vs "Assets" ; 2-Relationship graphs
Thank you Kevin. For the second point, yes that was the question was about a more versatile way than selecting all the checkboxes... In fact I was trying to remove the word "Subject" from the boxes without removing the subject itself. Thanks again. Gaston 2014-09-19 12:01 GMT-04:00 Kevin Falcone : > On Fri, Sep 19, 2014 at 10:16:46AM -0400, Gaston Huot wrote: > > 1- Could someone explain to me the difference between "Asset tracker" > extension > > and "Assets" extension ? > > We wrote and maintain Assets > http://bestpractical.com/assets/ > > The authors of Asset Tracker don't appear to be responsive, nor has it > been updated for 4.2. We don't support it. > > > 2- Is there a way to "tweak" the "Relationship graphs" as we can do with > all > > the other saved searches (advanced mode)? > > You're going to have to describe what you want in more detail. > If you mean is there a better way than selecting all the checkboxes, > then not really. > > -kevin > > -- > RT Training November 4 & 5 Los Angeles > http://bestpractical.com/training > > -- Gaston 514.823-7202 -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] 1-"Asset tracker" vs "Assets" ; 2-Relationship graphs
I have RT 4.2.7 fully installed on an Ubuntu (virtual) server. Still many things that I don't understand perfectly, but so far so good. RT is a fantastic ...request tracker! Easy to use, versatile, powerfull. I have 2 questions: 1- Could someone explain to me the difference between "Asset tracker" extension and "Assets" extension ? 2- Is there a way to "tweak" the "Relationship graphs" as we can do with all the other saved searches (advanced mode)? Partial answers will also be really apppreciated. Thanks, GH -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] RT- Queue Wizard extension- error
Using the Queue Wizard extension, when trying to create queue TEST on the base of queue DRI, I have the following messages: * Staff group DRI_support for queue DRI not found * Owner group DRI_owners for queue DRI not found Any indication on what I should do to make it work ? Thanks, Gaston
[rt-users] Creating sub-tickets easily ?
I have found many threads or wiki pages talking about the need to easily create sub-tickets: http://old.nabble.com/Ticket-split-to1481195.html#a1493571 http://old.nabble.com/create-a-new-ticket-with-a-forward--to21841844.html#a21841844 extension version of Dirk Pape's "fork ticket" patch http://old.nabble.com/create-child-ticket-to8487620.html#a8487620 http://requesttracker.wikia.com/wiki/CreateChildTicket http://wiki.bestpractical.com/index.cgi?CreateChildTicket Is there anything new with regards to that matter ? Gast -- View this message in context: http://old.nabble.com/Creating-sub-tickets-easily---tp30676155p30676155.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Copying rights from one queue to another ?
I noticed that there is an extension by the name of: QueueWizard Would it make the job of duplicating the queue rights ? Any others suggestions ? Gaston Gaston Huot wrote: > > Is there a way to easily copy (duplicate) all rights from one queue to > another ? > > Thanks, > > Gast. > -- View this message in context: http://old.nabble.com/Copying-rights-from-one-queue-to-another---tp30668873p30676148.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Copying rights from one queue to another ?
Is there a way to easily copy (duplicate) all rights from one queue to another ? Thanks, Gast -- View this message in context: http://old.nabble.com/Copying-rights-from-one-queue-to-another---tp30668873p30668873.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
