Re: [rt-users] Request Tracker customisation
Lars Kristian Klykken a écrit : Please "reply to all" when you are answering list messages. So yes, MergeUsers is helpful when users have >1 mail address. Is it easy to use ? Well, yes, but you should just try it out on your test server and make up your own opinion. I must have a LDAP server or is it not necessary ? Not at all, I was just giving you a different perspective to its usage. .../Bosse thanks for all your answer I'll try it and give you my feedback -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Request Tracker customisation
Hi folks, we have set up a RT webserver and we are searching for a way to change some default behaviour. My boss want me to have several E-mails for one customer it seems I had to use RT Extension MergeUsers to do this or can you tell me an other way ? Is this Extension really helpfull within my situation ? We also want to deactivate some information showed on the client selfservice, for exemple change status information and reminder are not relevant for our customer Do you know a way to do that ? (disabling scrips I guess but I can't find out wich one) Thanks for all your help -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] create user by mail
Hi folks, I'm searching for a way to create deactivated user by sending a mail to the rt-mailgate can you give me some clue to do something like this ? thanks -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] French Accent template issue
Hi folks, I was trying to forward a ticket via forward command on the web GUI when I received the mail, accent are formated like this : é Ceci est un ticket transféré dont le numèro est : #60 It seems that it is caused by wrong encoding somewhere we check out database, apache and encoding is UTF-8 can you give me other ideas or config file to check out ? what should I expect in apache and database encoding ? -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Disable auto reply if user not in RT database
Georghy a écrit : Hi everyone, I'm searching for a way to disable auto reply to user if they are not in the RT DB I think I had to create a custom action to do it where can i get some info about custom condition/action how to do it and what are the variable I can use ? I think I should modify the scrip "On Create Autoreply To Requestors" can you give me some tips ? thanks Or is it possible to create user automaticaly or via an email send by Administrator with check box "Give acces to RT to this user" unchecked The main goal is the user created will not have any response and cannot create ticket on RT via mail and cannot acces RT web page -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Disable auto reply if user not in RT database
Hi everyone, I'm searching for a way to disable auto reply to user if they are not in the RT DB I think I had to create a custom action to do it where can i get some info about custom condition/action how to do it and what are the variable I can use ? I think I should modify the scrip "On Create Autoreply To Requestors" can you give me some tips ? thanks -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Variable
Hi all, Happy new year, I'm searching for an array with all the variable that is available for Request Tracker Where can I find it ? Greatings ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
