Re: [rt-users] Lifecycle Question
If you copy the default lifecycle section from RT_Config.pm over to your RT_SiteConfig.pm file, you should have no problems making that change. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Nehmer Torben Sent: November-03-11 9:54 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Lifecycle Question Hi there, I have a question about lifecycles (which are the next best thing to sliced bread in my opinion): Is it possible to adjust the default lifecycle without having to overwrite it completely? What I simply want to have are a few changed actions (basically we want responses on Resolve, not Comments). Now I don't want to overwrite the entire Lifecycle to keep things simple. Is this possible? Best regards, Torben Nehmer --- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118 torben.neh...@cancom.demailto:torben.neh...@cancom.de www.cancom.dehttp://www.cancom.de/ CANCOM Deutschland GmbH Sitz der Gesellschaft: Jettingen-Scheppach HRB 10653 Memmingen Geschäftsführer: Martin Mayr, Tobias Hörmann Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee! RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Problem extension: RT::Extension::SpawnLinkedTicketInQueue
I've installed (via cpan) RT::Extension::SpawnLinkedTicketInQueue version 0.05 on RT 4.0.2 and I'm unable to see the added link controls. I've added the extension to the RT_SiteConfig file, flushed the mason cache and restarted my webserver (the extension is listed in the configuration.html), but I'm not sure how to proceed from here. Any assistance would be greatly appreciated. Ian R. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Unable to transfer tickets to a queue with a different lifecycle
From: Alex Vandiver [mailto:ale...@bestpractical.com]
Sent: Friday, July 22, 2011 10:02 AM
To: Ian Roy
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Unable to transfer tickets to a queue with a different
lifecycle
On Thu, 2011-07-21 at 20:57 -0600, Ian Roy wrote:
I've made the changes that you mentioned, but I'm still getting the
error.
It would be handy if you could clarify the positioning of this code.
Does the above need to be located in the definition of swdev or
default?
Neither:
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled' ],
inactive = [ 'resolved', 'rejected', 'deleted' ],
# ...
},
swdev = {
initial = [ 'Created' ],
active = [ 'InDevelopment' ],
inactive = [ 'Completed' ],
# ...
},
__maps__ = {
'swdev - default' = {
'Created' = 'new',
'InDevelopment' = 'open',
'Completed' = 'resolved',
# ...
},
},
);
- Alex
That worked perfectly. Thank you.
2011 Training: http://bestpractical.com/services/training.html
[rt-users] Unable to transfer tickets to a queue with a different lifecycle
Hi,
I'm trying to allow ticket transfers between two queues that have modified
lifecycles and I'm running into a snag: There is no mapping for statuses
between these queues. Contact your system administrator.
I've attempted to configure the status mapping in RT_SiteConfig.pm, but I must
be missing something. Could someone confirm that I've got the formatting
proper? Also, do I need to place this in each corresponding lifecycle, or just
once in the lifecycle section of the file?
_maps__ = {
'swdev - default' = {
'Created = new',
'InDevelopment = open',
'Completed = resolved',
Etc...
},
},
I would greatly appreciate any assistance with my somewhat simple (yet
frustrating) problem.
Thanks,
Ian
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Unable to transfer tickets to a queue with a different lifecycle
Your __maps__ is missing one of its two leading underscores, but I
presume that to be a copy-and-paste mistake. The actual problem is your
quoting. You want:
__maps__ = {
'swdev - default' = {
'Created' = 'new',
'InDevelopment' = 'open',
'Completed' = 'resolved',
# ...
},
},
Note that each side of the = is a quoted string, not each line being a
single quoted string with a = in it.
- Alex
Alex, thank you for the swift reply.
I've made the changes that you mentioned, but I'm still getting the error.
It would be handy if you could clarify the positioning of this code. Does the
above need to be located in the definition of swdev or default?
2011 Training: http://bestpractical.com/services/training.html
