[rt-users] Simple tool for tickets export with attachments
Hello all! I wrote simple Python script that allows you save all tickets history (including attachments) via REST API: https://github.com/ivsero/rt-dumper It may be useful to someone :) -- Best regards, Ivan Osipov
[rt-users] How to notify owner about their responses?
Hello all. Now I'm using scrip On Correspond - Notify Owner and AdminCcs, but when ticket owner reply to customer he does not receive email about their response. When other RT user send reply to customer (without assigning), then owner receive email about other RT user reply to customer. How I can notify owner about their responses? -- Best regards, Ivan Osipov
Re: [rt-users] Big size of /opt/rt4/var directory
06.01.2014 20:44, Kevin Falcone wrote: On Sun, Jan 05, 2014 at 01:31:23PM +0400, Ivan Osipov wrote: I'm using Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) via fastcgi on Ubuntu 12.04 LTS. Now size of /opt/rt4/var directory is 5.2 Gb and full backup archive of /opt/rt4/ is very big. In this directory a lot of folders with random name: --- ls -la /opt/rt4/var [...] drwx-- 2 www-data www-data 4096 Dec 30 19:19 xO_kAcCdQA drwx-- 2 www-data www-data 4096 Dec 30 20:34 xR08jEpXhN drwx-- 2 www-data www-data 4096 Dec 30 18:21 y2A3tJXMy8 drwx-- 2 www-data www-data 4096 Dec 30 21:01 Y5mPEdMSWh drwx-- 2 www-data www-data 4096 Dec 30 17:42 yBixm9CtAO drwx-- 2 www-data www-data 4096 Dec 30 17:41 yeihY9J9VX drwx-- 2 www-data www-data 4096 Dec 30 22:25 yKjJdoKUNU [...] --- Can I delete all this folders from /opt/rt4/var? If yes, how to delete this folders automaticaly? This is cache of attachments? When you ran file on one of these, or opened one up in a text editor, what was the content of the files? Every these folder contain *.html with mail message body and attachments in base64. Also all this folders has been changed in one day - 30 Dec 2013. I'm using fetchmail. May be this folders created by rt-mailgate? RT wouldn't normally write things into /opt/rt4/var. Subdirectories of /opt/rt4/var sure, but not the top level. -kevin -- Best regards, Ivan Osipov
[rt-users] Big size of /opt/rt4/var directory
Hello all. I'm using Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) via fastcgi on Ubuntu 12.04 LTS. Now size of /opt/rt4/var directory is 5.2 Gb and full backup archive of /opt/rt4/ is very big. In this directory a lot of folders with random name: --- ls -la /opt/rt4/var [...] drwx-- 2 www-data www-data 4096 Dec 30 19:19 xO_kAcCdQA drwx-- 2 www-data www-data 4096 Dec 30 20:34 xR08jEpXhN drwx-- 2 www-data www-data 4096 Dec 30 18:21 y2A3tJXMy8 drwx-- 2 www-data www-data 4096 Dec 30 21:01 Y5mPEdMSWh drwx-- 2 www-data www-data 4096 Dec 30 17:42 yBixm9CtAO drwx-- 2 www-data www-data 4096 Dec 30 17:41 yeihY9J9VX drwx-- 2 www-data www-data 4096 Dec 30 22:25 yKjJdoKUNU [...] --- Can I delete all this folders from /opt/rt4/var? If yes, how to delete this folders automaticaly? This is cache of attachments? -- Best regards, Ivan Osipov
Re: [rt-users] Request tracker and Lighttpd
Thank you, everything works.
[rt-users] Request tracker and Lighttpd
Hello all.
I'm trying to set up Request Tracker 4.2.1 and Lighttpd
(1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates.
RT has been installed from sources.
When I try get http://rt.domain.tld/ I see error-message 500 - Internal
Server Error. In web-server error log:
---
2013-12-23 19:34:50: (log.c.166) server started
2013-12-23 19:34:59: (mod_fastcgi.c.2568) unexpected end-of-file
(perhaps the fastcgi process died): pid: 21743 socket:
unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:34:59: (mod_fastcgi.c.3356) response not received, request
sent: 1173 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing
connection
2013-12-23 19:37:05: (mod_fastcgi.c.1734) connect failed: Connection
refused on unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:37:05: (mod_fastcgi.c.3027) backend died; we'll disable it
for 1 seconds and send the request to another backend instead:
reconnects: 0 load: 1
2013-12-23 19:37:07: (mod_fastcgi.c.2568) unexpected end-of-file
(perhaps the fastcgi process died): pid: 21936 socket:
unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:37:07: (mod_fastcgi.c.3356) response not received, request
sent: 1144 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing
connection
---
Also I tried remove directory /opt/rt4/var/mason_data/ but it did not help.
BTW, RT via stand-alone web-server works correctly.
Lighttpd and RT configs attached.
--
Best regards,
Ivan Osipov
server.modules = (
mod_access,
mod_alias,
mod_compress,
mod_redirect,
# mod_rewrite,
)
server.document-root= /var/www
server.upload-dirs = ( /var/cache/lighttpd/uploads )
server.errorlog = /var/log/lighttpd/error.log
server.pid-file = /var/run/lighttpd.pid
server.username = www-data
server.groupname= www-data
index-file.names= ( index.php, index.html,
index.htm, default.htm,
index.lighttpd.html )
url.access-deny = ( ~, .inc )
static-file.exclude-extensions = ( .php, .pl, .fcgi )
## Use ipv6 if available
#include_shell /usr/share/lighttpd/use-ipv6.pl
dir-listing.encoding= utf-8
server.dir-listing = enable
compress.cache-dir = /var/cache/lighttpd/compress/
compress.filetype = ( application/x-javascript, text/css,
text/html, text/plain )
include_shell /usr/share/lighttpd/create-mime.assign.pl
include_shell /usr/share/lighttpd/include-conf-enabled.pl
include rt.domain.tld
server.modules += (mod_fastcgi)
$HTTP[host] == rt.domain.tld {
server.document-root = /opt/rt4/share/html
#index.file-names = ( index.html )
fastcgi.server = ( / =
((
bin-path = /opt/rt4/sbin/rt-server.fcgi,
socket= /var/run/lighttpd/rt4.socket,
check-local = disable,
fix-root-scriptname = enable
)),
)
}# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this command:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#
# You must restart your webserver after making changes to this file.
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# Plugin( RT::Extension::QuickDelete );
# Plugin( RT::Extension::CommandByMail );
Set( $CommentAddress, 'support-comm...@domain.tld' );
Set( $CorrespondAddress, 'supp...@domain.tld' );
Set( $DatabaseHost, 'localhost' );
Set( $DatabaseName, 'basename' );
Set( $DatabasePassword, 'pwd' );
Set( $DatabasePort, '' );
Set( $DatabaseRequireSSL, '' );
Set( $DatabaseType, 'mysql' );
Set( $DatabaseUser, 'username' );
Set( $Organization, 'rt.domain.tld' );
Set( $OwnerEmail, 'i...@domain.tld' );
Set( $SendmailPath, '/usr/sbin/sendmail' );
Set( $WebDomain, 'rt.domain.tld' );
Set( $WebPort, '81' );
Set($Timezone, 'Europe/Moscow');
Set( $rtname, 'my_rtname' );
1;
Re: [rt-users] Request tracker and Lighttpd
When I try start RT via Apache 2 with mod_fastcgi (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) in Apache error-log: --- [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server /opt/rt4/sbin/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server /opt/rt4/sbin/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [23549] [Mon Dec 23 17:24:54 2013] [critical]: Something went wrong while trying to run RT's standalone web server: Can't locate FCGI/ProcManager.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /usr/local/share/perl/5.14.2/Plack/Util.pm line 23. (/opt/rt4/sbin/../lib/RT.pm:391) Something went wrong while trying to run RT's standalone web server: Can't locate FCGI/ProcManager.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /usr/local/share/perl/5.14.2/Plack/Util.pm line 23. [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server /opt/rt4/sbin/rt-server.fcgi (pid 23549) terminated by calling exit with status '2' --- 23.12.2013 20:05, Ivan Osipov пишет: Hello all. I'm trying to set up Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates. RT has been installed from sources. When I try get http://rt.domain.tld/ I see error-message 500 - Internal Server Error. In web-server error log: --- 2013-12-23 19:34:50: (log.c.166) server started 2013-12-23 19:34:59: (mod_fastcgi.c.2568) unexpected end-of-file (perhaps the fastcgi process died): pid: 21743 socket: unix:/var/run/lighttpd/rt4.socket-3 2013-12-23 19:34:59: (mod_fastcgi.c.3356) response not received, request sent: 1173 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing connection 2013-12-23 19:37:05: (mod_fastcgi.c.1734) connect failed: Connection refused on unix:/var/run/lighttpd/rt4.socket-3 2013-12-23 19:37:05: (mod_fastcgi.c.3027) backend died; we'll disable it for 1 seconds and send the request to another backend instead: reconnects: 0 load: 1 2013-12-23 19:37:07: (mod_fastcgi.c.2568) unexpected end-of-file (perhaps the fastcgi process died): pid: 21936 socket: unix:/var/run/lighttpd/rt4.socket-3 2013-12-23 19:37:07: (mod_fastcgi.c.3356) response not received, request sent: 1144 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing connection --- Also I tried remove directory /opt/rt4/var/mason_data/ but it did not help. BTW, RT via stand-alone web-server works correctly. Lighttpd and RT configs attached. -- С уважением, Иван Осипов
