Re: [rt-users] In 3.8.0, RTFM doesn't always include

[James Downs]

On Aug 5, 2008, at 4:54 PM, Kevin Falcone wrote:
> What version of RTFM?  Have you tried RTFM's trunk which has
> had a few bugfixes for 3.8?  What errors are in your log?

No errors in the log.  RTFM-2.2.1

> You also don't say what kind of RTFM setup you have, or how
> you're including the articles.  I can think of several different ways
> to select an article for inclusion.

I think it's a pretty basic setup.  I've tried the three methods of  
including an article while responding to a ticket: "search, then  
clicking go next to one of them", the "include input" and the  
"dropdown" options.

Thanks for the help..

Cheers,
-j
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[rt-users] In 3.8.0, RTFM doesn't always include

[James Downs]

Hello,

We've noticed that since the 3.8.0 upgrade, sometimes trying to  
include an RTFM article doesn't always work.  Trying multiple (many!)  
times, eventually it seems to work.  Anyone seen this behavior?   
Anyone got a solution?

Thanks!

Cheers,
-j
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Re: [rt-users] Replies to emails open new ticket

[James Downs]

On Aug 4, 2008, at 10:08 AM, Jesse Vincent wrote:

> What had you set it to? Is there a way we could bullet-proof it for
> users?

It had been: Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );

I inherited the configuration, and was only finding configuration  
problems after the upgrade.

-j
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[rt-users] Replies to emails open new ticket

[James Downs]

Hello,

Any replies to an RT email creates a new ticket instead of putting a  
comment or reply into the same ticket.  I've tried a number of  
different ways of formatting the subject line, including leading  
"re:", no prefixing, etc.

Anyone seen this, and/or have a solution or suggestions?

Thanks,
-j
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