Re: [rt-users] Multiple attachments for unprivileged users?
In RT v4.0.12 and above. You said about this bugfixe? Bugfixes * Fix Attach more files button in Self Service. But why unprivileged user can send a multiple attachment by mail box? I understand that sending several attachments from the mailbox works even for the unprivileged user but it's just not added to the user interface, right? Regards, Jan 2014-03-20 14:46 GMT+01:00 Alex Vandiver : > On Thu, 2014-03-20 at 11:31 +0100, Jan Niezbędny wrote: > > [snip] > > Keep replies on-list. > > > It works but only when unpriviliged user make new ticket by sending > > email. > > > > It's realy impossible to add button "Add more files" for unprivileged > > users in RT v4.0.4 because at this moment i can't upgrade RT to v4.2 > > Apparently I mis-spoke, and it's in 4.0.12 and above as well. If you're > still running 4.0.4, we strongly recommend upgrading, as there have been > three security releases since 4.0.4. As always, upgrading within a > stable series is always meant to be mostly painless: > http://bestpractical.com/rt/release-policy.html > > - Alex > > -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Multiple attachments for unprivileged users?
It works but only when unpriviliged user make new ticket by sending email. It's realy impossible to add button "Add more files" for unprivileged users in RT v4.0.4 because at this moment i can't upgrade RT to v4.2 P.S. Alex sorry for sending answer for your mailbox Regards, Jan 2014-03-19 18:26 GMT+01:00 Alex Vandiver : > On Wed, 2014-03-19 at 17:51 +0100, Jan Niezbędny wrote: > > At this moment unprivilged users making a new ticket by web interface > > can only add one attachment. > > Is it possible to change it in such way that they can added a multiple > > attachments? > > RT 4.2 includes that functionality. > - Alex > > > -- > RT Training - Dallas May 20-21 > http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Multiple attachments for unprivileged users?
Hi, At this moment unprivilged users making a new ticket by web interface can only add one attachment. Is it possible to change it in such way that they can added a multiple attachments? Regards, Jan -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Slow RT after moving DB on another server
Hi A few days ago i moved my RT (v4.0.4) database (MySQL) to another server. Of course I introduced relevant configuration indicating where the base is located. From that moment to log on to the program is a big problem. And when you will succeed it works very slowly. The logs do not have anything specific on this topic. Do you have any idea how to check what could be wrong? Regards, Jan
Re: [rt-users] Date format in reports & SearchResults::XLS Extension problem
In personal date prefs, this is that what I'm looking for. Thanks Now I can remowe XLS extension Regards, Jan 2013/11/13 Kevin Falcone > On Fri, Nov 08, 2013 at 12:58:11PM +0100, Jan Niezbędny wrote: > >First of all. It is possible to change date format in standart report > in RT .tsv file (1 in > >attachment) for columns: Told, Created, LastUpdated to look like > "-mm-dd hh:mm:ss"? > >Because now is "day dd mm , hh:mm:ss" or "2 days ago", "1 hour > ago". > > CreatedRelative gives you '2 days ago' - don't use that in your > format. Other dates are formatted using your personal date prefs. > > For your SearchResults::XLS below, you should report these to the > maintainer, who is not a Best Practical employee. > > -kevin > > >I just install SearchResults::XLS Extension and data format in the > reports is good but I get a > >few another problems: > >-I have two path to generate report standard one kana*y->arkusz > kalkulacyjny (1 in attachment) > >and XLS from extension (2 in attachment), better is to have it in one > place like in 1 way in > >attachment. > > > >- when I create a report, file which i get from kana*y->arkusz > kalkulacyjny (1 in attachment) > >is .tsv when I configure to use UTF-8 it's look nice but for XLS (2 > in attachment),column > >headers are in English not Polish. And additionally I have less > columns than in the previous 1 > >way, altrought I pointed out all of the columns to display in the > report. > > > >Regards, > >Jan > > >
[rt-users] Date format in reports & SearchResults::XLS Extension problem
First of all. It is possible to change date format in standart report in RT .tsv file (1 in attachment) for columns: Told, Created, LastUpdated to look like "-mm-dd hh:mm:ss"? Because now is "day dd mm , hh:mm:ss" or "2 days ago", "1 hour ago". I just install SearchResults::XLS Extension and data format in the reports is good but I get a few another problems: -I have two path to generate report standard one kanały->arkusz kalkulacyjny (1 in attachment) and XLS from extension (2 in attachment), better is to have it in one place like in 1 way in attachment. - when I create a report, file which i get from kanały->arkusz kalkulacyjny (1 in attachment) is .tsv when I configure to use UTF-8 it's look nice but for XLS (2 in attachment),column headers are in English not Polish. And additionally I have less columns than in the previous 1 way, altrought I pointed out all of the columns to display in the report. Regards, Jan <>
[rt-users] Date format in reports & SearchResults::XLS Extension problem
First of all. It is possible to change date format in standart report in RT .tsv file (1 in attachment) for columns: Told, Created, LastUpdated to look like "-mm-dd hh:mm:ss"? Because now is "day dd mm , hh:mm:ss" or "2 days ago", "1 hour ago". I just install SearchResults::XLS Extension and data format in the reports is good but I get a few another problems: -I have two path to generate report standard one kanały->arkusz kalkulacyjny (1 in attachment) and XLS from extension (2 in attachment), better is to have it in one place like in 1 way in attachment. - when I create a report, file which i get from kanały->arkusz kalkulacyjny (1 in attachment) is .tsv when I configure to use UTF-8 it's look nice but for XLS (2 in attachment),column headers are in English not Polish. And additionally I have less columns than in the previous 1 way, altrought I pointed out all of the columns to display in the report. Regards, Jan
[rt-users] Update RT 3.6.7 and MW 1.6.10 on Red Hat 4 ES - QUESTION
I got a task to update RT and MediaWiki to possible newest version. It’s a little old release: RT 3.6.7 and MW 1.6.10 stands on Red Hat 4 ES. I read UPGRADING-3.6 /3.8/4.0, UPGRADING.mysql, README and a few posts about it. But I don’t have experience in doing backups, so I wanna ask more experienced user, what solution you advise? - Install all on new system for example Red Hat 6.3 x86_64 - Or upgrade RT and MW on the old machine If somebody have some description how to make succes update, step-by-step or something . I will be very appreciate. Regards -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] RT 4 Translation problem
2013/1/22 Kevin Falcone : > On Mon, Jan 21, 2013 at 09:51:55AM +0100, Jan Niezbędny wrote: >> On 10/31/2012 12:58 PM, trs wrote: >> >This is a bug; those saved search names aren't properly localized in the >> >source. Sorry for the hassle. I opened a bug for you: >> >http://issues.bestpractical.com/Ticket/Display.html?id=21377 >> >> Is It done? Because I still have problem with that. > > I don't see any notes on the ticket, so I don't believe it has been > worked on. Ok, but it will be done in the near future? >> Also i found a few new expressions that i can't catch in language file >> and translate. >> 2. Localization: Some ticket->Ticket metadata->People [picture 1] > > Nobody in Particular is the Real Name of the Nobody user. > If you want to change it for your system, change it. It's like Root > has the name Enoch Root. Running full user names through the > localisation system seems fraught with peril. > I try change it for Nobody but I got this messege (picture 4) >> 1. Localization: Some ticket->People [picture 0] >> 3. Localization: Some ticket->Reply (to requestor) [picture 2] > > These two should get added to the ticket. > You can send email to it, since you're a Requestor you should have > mail to reply to. You can also log in as guest and add a reply with > screenshots. > Ok, but I don't have any information about this ticket, because I can't see on my email information about starting the ticket. Maybe my address is not added or something. If you can, please add this new informaction to ticket. BTW. How to login as a guest? Regards, Jan <>
[rt-users] Single Sign Out and maintain session RT 4.0.4/CAS/LDAP/LDAPImport
Example with static image was only to show that something like this work in java application. Ok, but how can I use mason page to do something like that. Can you tell me in a few words how to put this page into RT in the right way? Because I don’t know where I should start with that. Regards, Jan
[rt-users] Single Sign Out and maintain session RT 4.0.4/CAS/LDAP/LDAPImport
I have instance RT 4.0.4 on CentOS 6. With CAS to implement SSO on a few applications and LDAP which stands on AD Win Ser 2008. And now I need to adjust RT to the overall method of closing the user session for the entire system (all subsystems/applications). I wanna ask. Is it possible to obtain the url that returns up to a small page or other static resource, which download will maintain the current logged-on user session? Specific requirements: - Attempt to access a resource, should not create a new session if this is not yet - If the session exists, the attempt to access the resource will cause the session will be extended Sample tests for java web application running on JBoss AS 7.1 shows that it can be any resource such as a static image. But I don’t know how it works in perl applications like RT If you have some thoughts or ideas, I will be very grateful Regards, Jan
[rt-users] Dashboard and a glance question
I have a question. It’s possible to change home page (a glance) for a specific group? Or to change group dashboard page with home page (a glance). Have a nice day, Jan We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Reverse Proxy + RT 4.0.4 + mod_auth_cas on CentOS 6
I want to apache in server with RT think that he have https
configuration, actually he does not because all traffic goes by other
server were stands CAS and apache with reverse proxy.
Below I put some example configuration.
RT_SiteConfig.pm
...
Set($WebPath , "/rt");
#Set($WebBaseURL , "http://localhost";);
Set($WebDomain, 'external_domain');
Set($CanonicalizeRedirectURLs, 1);
Set($WebURL, "https://external_domain/";);
Set($WebPort, 443);
httpd.conf
CAS configuration
CASLoginURL https://external_domain/cas/login
CASValidateURL https://external_domain/cas/validate
CASValidateServer Off
CASVersion 1
CASSSOEnabled On
CASDebug On
CASCookiePath path_for_cookies
ServerName external_domain:80
Listen 443
#NameVirtualHost *:80
#
ServerAdmin abcd
DocumentRoot some_other_path
LogLevel debug
Order allow,deny
Allow from all
AuthType CAS
AuthName "CAS"
require valid-user
SetHandler perl-script
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
Satisfy Any
Allow from all
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Reverse Proxy + RT 4.0.4 + mod_auth_cas on CentOS 6
Hey, I make some changes in my configuration and it seems that working fine, but I noticed one interesting thing. I have HTTPS on login page but when I login into RT that changes to HTTP. Any ideas why something like this is happening? Regards, Jan We're hiring! http://bestpractical.com/jobs
[rt-users] Reverse Proxy + RT 4.0.4 + mod_auth_cas on CentOS 6
Hello, I wanna ask. Is it possible to use RT behind a reverse proxy? Anyone make that kind of configuration? I have implementation RT 4.0.4 with mod_auth_cas and LDAPImport on apache 2.2, system CentOS 6 I really appreciate any help We're hiring! http://bestpractical.com/jobs
[rt-users] RT 4 Translation problem
Vacation, vacation, ehh. Ok it's time to back to reality:) I clean Mason Cache, twice:) And also I put a few translation to the launchpad. Thanks for help We're hiring! http://bestpractical.com/jobs
[rt-users] RT 4 Translation problem
Hi everybody, I wanna translate a few english names to polish and it goes quite good. But i have problem to translate words from user->settings->seaved searches->My Tickets, Unowned Tickets and Bookmarket Tickets. I found one of them in right file with polish translation share/po/pl.po and put there polish words: msgid "My Tickets" msgstr "Moje zgłoszenia" But it doesn't change anything. Other two names i can't even find in this file. Maybe somebody knows how to change this words. I really appreciate any help Greetings, Jan <> We're hiring! http://bestpractical.com/jobs
[rt-users] RT 4.0.4 CAS LDAP LDAPImport - Problem Privileged/Unprivileged users
Hi, At the beginning I apologise for duplicate messages Next I wanna ask that anyone used ldap-import-privileged-filter? To solve above problem. I this patch i found at https://rt.cpan.org/Public/Bug/Display.html?id=76926 And at last i wanna ask. Its possible to set in LDAPImport or internally in RT for some group which is imported form LDAP that for exapmle admin group have Set($LDAPCreatePrivileged, 1); and external group Set($LDAPCreatePrivileged, 0); ? Have a nice day, Jan Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] RT 4.0.4 CAS LDAP LDAPImport - Problem Privileged/Unprivileged users
Hey everybody. I’m new with RT and please for a little patience if I said some stupid things and sorry for my English I’m setting up new instance RT 4.0.4 on CentOS 6. For auth I’m using CAS to implement SSO on a few applications. CAS using LDAP which stands on AD Win Ser 2008. I implement CAS in RT using mod_auth_cas and WebExternalAuth. To get groups and users form LDAP I used LDAPImport. And almost everything works fine but I have problem with Unprivileged users. For example I wanna set up mapping for 3 groups from LDAP: external (users who can only write ticket and check status of them), internal (users who manage tickets from external users and other stuff) and admin. I want this grups in RT, and it’s not problem to make configuration for internal and admin groups but for all 3 grups it’s not that easy (at least for me ). I think the best configuration for external users is to be Unprivileged because this is the simplest way to close that group in some place. This group only need to login, make ticket and check status The question is, it’s possible to resolve problem with Privileged (internal, admin) and Unprivileged (external) groups of users using some steps or changing configuration? To send 2 groups with Privileged users and others with Unprivileged users? Some my thoughts: It’s obvious that if I use LDAPImport and put Set($LDAPCreatePrivileged, 1); in RT_SiteConfig, all new users imported to RT will be Privileged, and when if I put 0 all users will be Unprivileged. I thing it’s possible to use Set($LDAPCreatePrivileged, 1); and default settings of RT to get a solution of this problem. Because if you make a user in LDAP and as a first step you try to login in RT, not using LDAPImport but login directly in RT the user will be create with Unprivileged rights. This is some solution but in settings of this user we don’t have email which is required to make and see own tickets. If you have some thoughts or ideas, I will be very grateful Regards, Jan Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] RT 4.0.4 CAS LDAP LDAPImport - Problem Privileged/Unprivileged users
Hey everybody. I’m new with RT and please for a little patience if I said some stupid things and sorry for my English I’m setting up new instance RT 4.0.4 on CentOS 6. For auth I’m using CAS to implement SSO on a few applications. CAS using LDAP which stands on AD Win Ser 2008. I implement CAS in RT using mod_auth_cas and WebExternalAuth. To get groups and users form LDAP I used LDAPImport. And almost everything works fine but I have problem with Unprivileged users. For example I wanna set up mapping for 3 groups from LDAP: external (users who can only write ticket and check status of them), internal (users who manage tickets from external users and other stuff) and admin. I want this grups in RT, and it’s not problem to make configuration for internal and admin groups but for all 3 grups it’s not that easy (at least for me ). I think the best configuration for external users is to be Unprivileged because this is the simplest way to close that group in some place. This group only need to login, make ticket and check status The question is, it’s possible to resolve problem with Privileged (internal, admin) and Unprivileged (external) groups of users using some steps or changing configuration? To send 2 groups with Privileged users and others with Unprivileged users? Some my thoughts: It’s obvious that if I use LDAPImport and put Set($LDAPCreatePrivileged, 1); in RT_SiteConfig, all new users imported to RT will be Privileged, and when if I put 0 all users will be Unprivileged. I thing it’s possible to use Set($LDAPCreatePrivileged, 1); and default settings of RT to get a solution of this problem. Because if you make a user in LDAP and as a first step you try to login in RT, not using LDAPImport but login directly in RT the user will be create with Unprivileged rights. This is some solution but in settings of this user we don’t have email which is required to make and see own tickets. If you have some thoughts or ideas, I will be very grateful Regards, Jan Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
