[rt-users] RT 3.6.11 CLI and externalauth
Hello. I realize RT 3.6.11 is pretty old at this point, but I'm hoping someone may have an answer for this. I recently tried to use the CLI 'rt' command, and authentication is not working. We use external authentication with our installation. I'm sure the CLI was working for us in the distant past (may have been RT 3.0.x). Currently, though, after prompting for the password, it always says rt: Incorrect username or password. I do have test instances for 3.8.x and and 4.0.x, and those versions of 'rt' work, because I set 'externalauth' to 1. But the 3.6 version of 'rt' doesn't support that option. If I try to use the 3.8 version of 'rt' CLI with the 3.6.11 installation, authentication succeeds, but it never finds any tickets, e.g., for valid 'list' requests. No matches found. So I assume there is some mismatch there. I turned on debugging and it looks like the initial authentication succeeds, but no cookie is created/stored, and so any further interaction is blocked. I also tried backporting 'externalauth' to the 3.6.1 'rt', but haven't gotten it to work. Any help or hints appreciated. +=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+= John Bartelt bart...@slac.stanford.edu SLAC National Accelerator Laboratory 650-926-4591 MS 97 2575 Sand Hill Road Menlo Park, CA 94025 office: OCIO room 307 -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Rights Matrix
From: Todd Chapman t...@chaka.net Ugh, it's try to be faithful to the new menu system. If you are up to it I can talk you through removing those lines from the plugin so you can configure your 30 queues. I just deleted the block: /Admin/Elements/ToolTabs, current_tab = 'Admin/Tools/RightsMatrix/', current_subtab = 'Admin/Tools/RightsMatrix/AssetCFRightsMatrix.html', Title=$Title from each of the files that had it, and that worked, AFAICT, thought the page formatting is not pretty. Any better solution(s)? thanks, John RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] CloneTicket ext. with RT 3.6.11
Well, I found a fix. I reverted to the original version of Ticket/Elements/ShowTransaction . I guess some of these mods were already applied to the later 3.6 releases? John Bartelt bart...@slac.stanford.edu SLAC National Accelerator Laboratory RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] [Rt-announce] RT for Mobile Devices 0.9
From: Jesse Vincent je...@bestpractical.com
... We've only
tested this on a recent RT 3.8, but it _should_ work on older versions
of RT.
I'd like to try it with our 3.6.6 installation. The instructions say:
Add RT::Extension::MobileUI to your /opt/rt3/etc/RT_SiteConfig.pm file
Set(@Plugins, qw(RT::Extension::MobileUI));
Is that supported in 3.6? I went ahead and tried it.
Here's the error message when I try to go to /m:
System error
error: Can't locate object method Config via package RT at
/opt/rt3.6.6/share/html/m/index.html line 4.
context:
1: | _elements/wrapper, title = loc(RT for
[_1],RT-Config-Get('rtname'))
2: _elements/menu
3: _elements/full_site_link
4: /
5:
code stack: /opt/rt3.6.6/share/html/m/index.html:4
/opt/rt3.6.6/share/html/autohandler:291
Any help in getting this to work appreciated.
John
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Mobile for iPhone (Dustin Collins)
On Sun, 27 Jun 2010, Rainer Duffner wrote: ... With regard to https - just search google for something like iphone app ssl and you realize why it does not support https... I only see reports of problems with self-signed certs. We have a real certificate. Rather than port the app to Android (which version anyway), he should first fix the iPhone version. As a first step, it would probably be easier to create a special stylesheet to create the illusion of an app. Yes, my first thought was that a mobile stylesheet might make it easier to use RT on a mobile device. It could be done on the server side, rather than the client (but then it's not an app you can sell). John +=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+= John Bartelt bart...@slac.stanford.edu SLAC National Accelerator Laboratory MS 97 2575 Sand Hill Road Menlo Park, CA 94025 office: SCCS room 331 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Mobile for iPhone (Dustin Collins)
On Fri, 25 Jun 2010, Daniel Farst wrote: In my Apache logs, I see two attempts to connect with my username and password in cleartext *shudders* Yes, I just spent several minutes chaning the passwords for the three accounts I had tested with. I wonder if I can get my money back? John +=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+= John Bartelt bart...@slac.stanford.edu SLAC National Accelerator Laboratory 650-926-4591 MS 97 2575 Sand Hill Road Menlo Park, CA 94025 office: SCCS room 331 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Multiple attachments error
Date: Tue, 17 Feb 2009 16:36:17 -0500 From: Jesse Vincent je...@bestpractical.com Subject: Re: [rt-users] Multiple attachments error Message-ID: 20090217213617.gb44...@17h.local On Tue 17.Feb'09 at 21:15:52 +, Ian Trenfield wrote: Hi, I've seen this question asked before, but have not seen a definitive reply yet so thought it worth asking again. We have an intermittent issue regarding attachments, and it seems to happen more often when users are including multiple attachments. The error message is as follows: read-open /tmp/husk4zilgH : No such file or directory at /usr/share/perl5/MIME/Body.pm line 435. We're running RT 3.6 on an Ubuntu server. The /tmp folder is owned by the correct user and permissions are 700. This codepath got ~entirely reworked for RT 3.8 due to just this issue. If you can bring your test system up to current to verify the fix locally, you _should_ it working better. This problem has just shown up for us. We are running RT 3.6 and can not move to 3.8 right now. We did just move from RHEL 3 and apache 1.3 to RHEL 5 and apache 2.2. What I see is that the /tmp file is only created when you click the Add More Files button, so if you do them one at a time, it will work. The /tmp files just disappear, they are not being overwritten. When the server is busy, they disappear in a minute; when less busy, maybe 5 minutes. So maybe it has something to do with processes exiting and taking their temp files with them? Any further help with would be appreciated. John Bartelt Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: RT 3.6.1: Fix for search by requestor breaking
Jesse, your fix was not attached to the email to the list (scrubbed). At least, I didn't get it the digest. I also don't see it on web archive (just the pgp sig). Could please send it 'inline', or to me directly? thanks, John +=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+= John Bartelt [EMAIL PROTECTED] Stanford Linear Accelerator Center 650-926-4591 MS 97 2575 Sand Hill Road Menlo Park, CA 94025 office: SCCS room 380 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
