Re: [rt-users] Change Custom Field layout
Can anybody help with this as I dont have a clue of what to do and where to do it. Some pointers would be helpful. Thanks Kobus On 16/09/2010 18:41, Kevin Falcone wrote: On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote: Hello everyone I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF's I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2. 'Changed' how? You're going to have to overlay code to make 1 column -kevin Can anybody advise as to where I can change this please? Thanks Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Login screen after each click
Hi I am still having problems with the login screen after each click and read in the readme that it is better to use latin1 character set. My mysql is currently using utf8. Is this part of the problem and should i be changing the char set? How do I go about doing that? Kobus Stefan Hornburg wrote: Ruslan Zakirov wrote: Is text from repository [1] clear enough? [1] http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/UPGRADING.mysql The MySQL schema change is not mentioned at all in the README. In my opinion that is really a mistake and led many people omitting the schema change (including me). We just didn't get there at all. And UPGRADING.mysql doesn't sound that urgent to setups running current MySQL versions. Regards Racke signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] EX_TEMPFAIL Error
Hi I am now so sick of seeing this message and not able to sort it. Can anyone PLEASE tell me how to sort this out once and for all? Nov 12 21:01:44 rtserver1 sendmail[2116]: mACKtOpv031938: to=|/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com/;, ctladdr=[EMAIL PROTECTED] (8/0), delay=00:06:20, xdelay=00:00:00, mailer=prog, pri=152899, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL Thank you Kobus (Hairless) signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Login screen after each click
Hi Hopefully one last issue from me. I have now sorted the EX-TEMPFAIL issue, but I have been and still am experiencing issues where with each click I am asked to login again. Thanks to EX_TEMPFAIL, this has not been important, but now I need to fix that. Any suggestions anyone please. Thanks Kobus signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone away at
Hi
2GB on rt/db server.
I will have to look at the innodb settings, not changed these before so
will have to dig around.
Ticket volume is very low. Around 20 max a day.
I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.
Thanks for the help.
kobus
Curtis Bruneau wrote:
Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.
Kobus Bensch - No Sig wrote:
Hi
I am able to access the server, I am able to login, and in some cases
even able to brwose normally.
The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error.
Due to this error the server creates massive logs, so much so that I
have to reboot the server and delete it as soon as it comes back. I
deleted a 81GB rt.log file.
Further problems, but after tghis issue has been solved is after each
page i try to click on i have to login.
Last error I sometimes just get blank pages.
Thanks for the help
Kobus
Eli Altman wrote:
Please explain in detail what problem you are experiencing. Are you
having problems installing RT and running it for the first time?
Can you not access RT at all through a browser?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kobus
Bensch
Sent: Friday, October 24, 2008 12:38 PM
To: RT Users
Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
gone away at
Hi
Please can someone help.
Fresh install of os and rt and i get this error which ends of with
the ticket email sent but no ticket created and my RT is currently
not working. I have downloaded all the email archives and found
other people with the same error but no real solution.
Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.
Thanks for any help
Kobus
There is a lot more to this log entry, I just could not include it
all here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',
'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)
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Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Hi I have now run the actions for the upgrading rt and it still give me the same error. Kobus Chaim Rieger wrote: Kobus Bensch wrote: No, because the previous server had the same version of MySQL as the new one. you need to upgrade the mysql schema when upgrading rt from 3.6 to 3.8 signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT's GnuPG libraries
Hi Can anybody help please: I see the following errors in my rt.log: [Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:276) How do i fix this please? Thanks Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT's GnuPG libraries
Wheres the best place to get some opensource pgp keys creation software? Alan Cheng wrote: You need to create this directory /opt/rt3/var/data/gpg and put your pgp keys in there. Alan Kobus Bensch - No Sig wrote: Hi Can anybody help please: I see the following errors in my rt.log: [Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:276) How do i fix this please? Thanks Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT interface not working
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. We use mod_perl. I have Cleared the mason cache Here is my apache conf for rt: VirtualHost 172.16.0.7:80 ServerName rt.connection2.com ServerAdmin [EMAIL PROTECTED] ErrorLog logs/rt.connection2.com-error_log CustomLog logs/rt.connection2.com-access_log common DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Please can anybody help with this as our RT is completely down because of this. It will not even accept emails. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT interface not working
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. Please can anybody help with this. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT interface not working
Hi Chaim Wow that was quick. mod_perl. Cleared the mason cache Here is my apache conf for rt: VirtualHost 172.16.0.7:80 ServerName rt.connection2.com ServerAdmin [EMAIL PROTECTED] ErrorLog logs/rt.connection2.com-error_log CustomLog logs/rt.connection2.com-access_log common DocumentRoot /opt/rt3/share/html # Pass through requests to display images # Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Still the same. Kobus [EMAIL PROTECTED] wrote: Mod_perl or fcgi ? Can you clear your mason cache ? --Original Message-- From: Kobus Bensch - No Sig Sender: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Oct 10, 2008 09:49 Subject: [rt-users] RT interface not working Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. Please can anybody help with this. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
