[rt-users] Wikitext Formatting Issues

[Lyka Delgado]

 HI,


   We just started using RT in saving our company information and I was
assigned to put all of
our information into Articles. We want the articles to look decent so I
used the wikitext
box for our customfield in our articles. I found your wikia for rt, but the
RTFM part does
not give complete info of the different formats. Sure you have the basic
ones there like
bold, italics and underline but for listing items, it doesnt really work.
Ive also used the
listing options in Help:Wikitext Examples, even if there was already a
warning that "Note
that formatting rules in this full Wiki are NOT the same as the wikitext
custom field in
 RTFM." but it was not applicable.
  We are trying to achieve this:
  1. Item 1
  2. Item 2
 a.sub-item a
 b.sub-item b
  or
 1.Item 1
  * sub item1
  * sub-item 2
   *sub item of sub item2
   *sub item of sub-item2

  Do you guys have a comprehensive list of applicable wikitext? If you
do, can I have a look?

Thanks,
lyka

[rt-users] queue organization

[Lyka Delgado]

HI,



We just started RT and was wondering how I can do this:
(example only)

Company 1
   -main company
  - see all queues and all articles
Company 2
  - a sub company
  -can only see queue "company2"
-can only see articles in class "company 2"
Company 3
-another sub-company
-can only see queue "company 3"
-can only see articles in class "company 3"


the sub companies has no connection with each other.

Been very confused about how to do this..can someone point in the right
direction?


Thanks.