[rt-users] How can I mail watchers of a Queue upon Queue change

[Matt Weller]

Hi all,

I am trying to notify watchers of a queue when a ticket is moved
onto the queue they are watching from another queue, I can see that I
can use the Condition on Queue Change, but what I can't work out is how
to identify the watchers of the new queue, could anyone please help me
with this.

Thanks

Matt Weller 
Systems Administrator

 

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[rt-users] Assigning owner on reply

[Matt Weller]

Can anyone please help, 

  I am new to RT and I am trying to work out if I can set the owner of a
ticket to be someone who responds to a ticket. Current when a ticket is
created a mail is sent to a team of people and it would be useful if as
soon as someone updated the ticket is was assigned to that user.

Thanks
Matt
This e-mail and any attachments may be confidential and/or legally privileged. 
If you have received this e-mail and you are not a named addressee, please 
inform Evolving Systems TIS at [EMAIL PROTECTED] and then delete the e-mail 
from your system. If you are not a named addressee you must not use, disclose, 
distribute, copy, print or rely on this e-mail. To ensure regulatory compliance 
and for the protection of our clients and business, Evolving Systems may 
monitor and read e-mails sent to and from its servers. Although Evolving 
Systems routinely screens for viruses, addressees should scan this e-mail and 
any attachments for viruses. Evolving Systems makes no representation or 
warranty as to the absence of viruses in this e-mail or any attachments.

Registered Office: One Angel Square, Torrens Street, London. EC1V 1PL. 
Registered number 2325854
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