[rt-users] (no subject)
Now then all, Is it possible to change the best practical graphic to one of my own, or even add one along side this. Also I would like the graphic to be sent out with the ticket correspondence. any ideas would be most grateful. (Using RT-3.4) Cheers -- Matthew Hunt BSc(Hons) 1st Line Technical Support YHFSC Foundation Service Centre t: 01724 - 275013 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Ticket escalation and ticket reminders.
My predicament is this, I have downloaded rt-escalation rt-remind files and have placed them in my RT folder which is /usr/local/share/request-tracker3.4. We have SLA's of 1 to 5 relating to our service level agreements, I wish for these to be escalated as and when the time runs down, I need to know if the dates and times need to be set on the ticket and if this can be done automatically and what type of commands I need in the cron.daily tool. I also wish for each queue to be scanned for tickets that are unowned and haven't been touched and also the tickets which are owned by a user, so a email gets sent out to remind that user they have outstanding tickets within their queue. Any help would be most appreciated. Thanks -- Matthew Hunt BSc(Hons) 1st Line Technical Support YHFSC Foundation Service Centre t: 01724 - 275013 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] 10 newest Unowned tickets
Hello all, Just a kwik one, I have several queues and several groups, but I only want these individual groups to only view the 10 newest unowned tickets... of there group. At the mo they can see all tickets that have not been taken which i do not want. To make it even more simpler, for me and any coding, is that they cannot see this area at all, but only look into there own queues from the right hand Quick search bar. If any one has any info or coding on this I would be most grateful. Many thanks -- Matthew Hunt BSc(Hons) 1st Line Technical Support YHFSC Foundation Service Centre t: 01724 - 275013 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
