Hi There, I'm sure this question has come and gone hundreds of time, I'm trying to import tickets from a old ticket system (very basic, and not RT).
I have searched and found 2 scripts which apparently will import the tickets. http://wiki.bestpractical.com/view/ConvertLegacyToRt There is nothing about the structure of the input file needed, so I have no clue how to feed the script my tickets from a db. Any assistance would be appreciated. Thanks, Michael Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
