[rt-users] Non Technical Question: FogBugz vs RT

[Mike Gibson]

Internally I am trying to get my company to use RT as our Customer
Support Ticketing system. There has been some pushback from management
as we currently use FogBugz as our bug tracking system and they would
prefer we stick to the same system for our support ticketing as well.
I have tried to explain my opinion on the advantages and disadvantages
of having these as seperate systems and the differences between the
two applications however I would really appreciate some outside proof
points that I can use in this battle as well.

Any thoughts/opinions/experiences provided are greatly appreciated.

Mike
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Re: [rt-users] Custom Fields and Links

[Mike Gibson]

Sorry I was running RT on my Fedora Core 4 server so I was only
running 3.4.5. I will upgrade to 6.

Thanks.

Mike

On 3/30/07, Jesse Vincent [EMAIL PROTECTED] wrote:


On Mar 30, 2007, at 9:04 AM, Mike Gibson wrote:

 Hey all,

 I can't seem to find this in the documentation. What I want to do is
 link to an external source. For example if I have a customer field
 called id and it holds a single value. I want the user to be able to
 click on this value and have it link to an external site.


In RT 3.6, it's in the basics page for the individual custom field.

-jesse

 For example

 Custom Field

 id - 10001

 If a user clicks on this I want it to link to

 http://someothersite.com?id=10001

 Can anyone point me to some documentation on this?

 Mike
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