[rt-users] Remove requestor on create?
I'm looking for a way to remove the requestor from server generated email tickets. These would be from "[EMAIL PROTECTED]" or "[EMAIL PROTECTED]". Basically what I'm trying to prevent is any email getting sent back out of RT to a system that is simply going to bounce the email. Our servers don't accept incoming mail and bounce it back to Exchange. Any thoughts on how I could do this? I've looked through the wiki and didn't find anything like this. Matt -Message Disclaimer- This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by reply email to [EMAIL PROTECTED] and delete or destroy all copies of the original message and attachments thereto. Email sent to or from the Principal Financial Group or any of its member companies may be retained as required by law or regulation. Nothing in this message is intended to constitute an Electronic signature for purposes of the Uniform Electronic Transactions Act (UETA) or the Electronic Signatures in Global and National Commerce Act ("E-Sign") unless a specific statement to the contrary is included in this message. While this communication may be used to promote or market a transaction or an idea that is discussed in the publication, it is intended to provide general information about the subject matter covered and is provided with the understanding that The Principal is not rendering legal, accounting, or tax advice. It is not a marketed opinion and may not be used to avoid penalties under the Internal Revenue Code. You should consult with appropriate counsel or other advisors on all matters pertaining to legal, tax, or accounting obligations and requirements. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Adding external links to menus
I know I'm digging up an old one, but I've finally updated to 3.6.1 from 3.4.2 and I'm still not able to add external links to Tabs. Jesse said he thought this was fixed, but it doesn't seem to be working for me. Any further suggestions. I'm trying to Add them to The Tools Element Tab. Matt -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Friday, June 09, 2006 10:15 AM To: Millard, Matt Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding external links to menus I'm pretty sure we've fixed this in a more recent rt. Best, Jesse -Original Message- From: "Millard, Matt" <[EMAIL PROTECTED]> Date: Thursday, Jun 8, 2006 4:59 pm Subject: [rt-users] Adding external links to menus I'd like to add some external links to the "Tools" menu for apps we use to reset passwords, manage user and group id's etc. How do I link externally? When I modify the local Tools/Elements/Tabs file to point to the pages I end up with links that are relative. For example: http://rt.server.host.com/https://server2.host.com/cgi-bin/reset.cgi my $tabs = { A => { title => loc('Password Reset'), path => 'https://server2.host.com/cgi-bin/reset.cgi', }, B => { 'title' => loc('Offline'), path => 'Tools/Offline.html', }, }; This is with RT 3.4.2 Matt -Message Disclaimer- This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by reply email to [EMAIL PROTECTED] and delete or destroy all copies of the original message and attachments thereto. Email sent to or from the Principal Financial Group or any of its member companies may be retained as required by law or regulation. Nothing in this message is intended to constitute an Electronic signature for purposes of the Uniform Electronic Transactions Act (UETA) or the Electronic Signatures in Global and National Commerce Act ("E-Sign") unless a specific statement to the contrary is included in this message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -Message Disclaimer- This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by reply email to [EMAIL PROTECTED] and delete or destroy all copies of the original message and attachments thereto. Email sent to or from the Principal Financial Group or any of its member companies may be retained as required by law or regulation. Nothing in this message is intended to constitute an Electronic signature for purposes of the Uniform Electronic Transactions Act (UETA) or the Electronic Signatures in Global and National Commerce Act ("E-Sign") unless a specific statement to the contrary is included in this message. While this communication may be used to promote or market a transaction or an idea that is discussed in the publication, it is intended to provide general information about the subject matter covered and is provided with the understanding that The Principal is not rendering legal, accounting, or tax advice. It is not a marketed opinion and may not be used to avoid penalties under the Internal Revenue Code. You should consult with appropriate counsel or other advisors on all matters pertaining to legal, tax, or accounting obligations and requirements. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Adding external links to menus
I'd like to add some external links to the "Tools" menu for apps we use to reset passwords, manage user and group id's etc. How do I link externally? When I modify the local Tools/Elements/Tabs file to point to the pages I end up with links that are relative. For example: http://rt.server.host.com/https://server2.host.com/cgi-bin/reset.cgi my $tabs = { A => { title => loc('Password Reset'), path => 'https://server2.host.com/cgi-bin/reset.cgi', }, B => { 'title' => loc('Offline'), path => 'Tools/Offline.html', }, }; This is with RT 3.4.2 Matt -Message Disclaimer- This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by reply email to [EMAIL PROTECTED] and delete or destroy all copies of the original message and attachments thereto. Email sent to or from the Principal Financial Group or any of its member companies may be retained as required by law or regulation. Nothing in this message is intended to constitute an Electronic signature for purposes of the Uniform Electronic Transactions Act (UETA) or the Electronic Signatures in Global and National Commerce Act ("E-Sign") unless a specific statement to the contrary is included in this message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html