[rt-users] Accessing Hashes from modules
Hi All, I've defined a hash in AT_SiteConfig.pm: my %Links = ( Soporta= 'SeSoportaEn', Ejecuta= 'SeEjecutaEn', RefersTo= 'ReferredToBy', ); And then I'm trying to access it from Asset_overlay.pm with the following line: my %Links = %RTx::AssetTracker::Links; But I got an empty hash. However if I access the very same config hash from Display.html I get it. Do you know whats wrong? Any hint? Thanks, Alvaro Muñoz Sánchez P Antes de imprimir piensa en el medio ambiente ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Removing assets with Shredder
Hi, Is it possible to remove assets from AssetTracker with RT-Shredder? Thanks! Alvaro ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] COndition on customfield change
Hi there, Is there any way to match a customfiled value change from one specific value to another? Transactions of type CustomField leave NewValue and OldValue to NULL so I just can know that the field has changed but not the old and new values. In the ticket history you can see both values, can i use those values from a scrip condition? Thanks in advance! Alvaro ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] COndition on customfield change
Hi Benjamin,
I looked at the wiki and the list before posting, but the problem is that
newValue and oldValue attributes are not set inthe transaction
Alvaro Muñoz Sánchez
Technical Consultant
Hewlett Packard Consulting Integration
Phone: 628 13 01 36
E-Mail: [EMAIL PROTECTED]
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-Original Message-
From: Benjamin Weser [mailto:[EMAIL PROTECTED]
Sent: viernes, 08 de febrero de 2008 14:53
To: Munoz, Alvaro
Cc: RT Users
Subject: Re: [rt-users] COndition on customfield change
Alvara,
have a look at http://wiki.bestpractical.com/view/Contributions, there are
several examples how to read and manipulate the values of CFs via scrips.
First you have to look if the transaction was caused by a CF, something like
this:
unless (
( $self-TransactionObj-Type eq CustomField
$self-TransactionObj-Field == 6 ) || $self-TransactionObj-Type eq
Create
) {
return 0;
}
Hint: The 6 equals the id of the CF.
Then you can test for OldValue and NewValue. Have a look at the examples
mentioned above.
Best,
Ben
Munoz, Alvaro schrieb:
Hi there,
Is there any way to match a customfiled value change from one specific
value to another?
Transactions of type CustomField leave NewValue and OldValue to NULL
so I just can know that the field has changed but not the old and new
values.
In the ticket history you can see both values, can i use those values
from a scrip condition?
Thanks in advance!
Alvaro
--
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[rt-users] Error adding watcher to queue, bug?
Hi there,
Im getting an odd error while trying to add a watcher to a queue. When adding a
new AdminCc to a queue I get a Group not found error that comes from:
/rt3/lib/RT/Queue_Overlay.pm {AddWatcher subfunction}
$group-LoadQueueRoleGroup(Type = $args{'Type'}, Queue = $self-Id);
unless ($group-id) {
return(0,$self-loc(Group not found));
The odd point is that I get this error just for one queue and it works for the
rest of queues.
For the queue that does not work, Type = AdminCc and Queue = 16
For a queue that work, Type = AdminCc and Queue = 11
Both Queues are similar and have the same permissions (By the way, Im adding
the watcher as root):
mysql select * from Queues where Id = 16;
++-+-+---++-+---+--+-+-+---+-+--+
| id | Name| Description | CorrespondAddress | CommentAddress |
InitialPriority | FinalPriority | DefaultDueIn | Creator | Created
| LastUpdatedBy | LastUpdated | Disabled |
++-+-+---++-+---+--+-+-+---+-+--+
| 16 | ADE_Requests | | ||
50 | 0 |0 | 1 | 2007-08-22 13:03:00 |
1 | 2007-08-22 13:03:00 |0 |
++-+-+---++-+---+--+-+-+---+-+--+
1 row in set (0,00 sec)
mysql select * from Queues where Id = 11;
++-+-+---++-+---+--+-+-+---+-+--+
| id | Name| Description | CorrespondAddress | CommentAddress |
InitialPriority | FinalPriority | DefaultDueIn | Creator | Created
| LastUpdatedBy | LastUpdated | Disabled |
++-+-+---++-+---+--+-+-+---+-+--+
| 11 | INT_Requests | | ||
50 | 0 |0 | 1 | 2007-07-06 11:03:47 |
1 | 2007-07-06 11:03:47 |0 |
++-+-+---++-+---+--+-+-+---+-+--+
1 row in set (0,00 sec)
Getting to the syslog I found the following error:
Jan 30 12:33:24 evia RT: Use of uninitialized value in join or string at
/usr/local/share/perl/5.8.8/DBIx/SearchBuilder.pm line 1015.
(/usr/local/share/perl/5.8.8/DBIx/SearchBuilder.pm:1015)
Jan 30 12:33:24 evia RT: DBD::mysql::st execute failed: You have an error in
your SQL syntax; check the manual that corresponds to your MySQL server version
for the right syntax to use near ')' at line 1 at
/usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 505.
(/usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm:505)
Jan 30 12:33:25 evia RT: RT::Handle=HASH(0x949510c) couldn't execute the query
'SELECT count(main.id) FROM GroupMembers main WHERE (main.GroupId = ) ' at
/usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 518
^IDBIx::SearchBuilder::Handle::SimpleQuery() called at
/usr/local/share/perl/5.8.8/DBIx/SearchBuilder.pm line 294
^IDBIx::SearchBuilder::_DoCount() called at
/usr/local/share/perl/5.8.8/DBIx/SearchBuilder.pm line 1379
^IDBIx::SearchBuilder::Count() called at
/usr/local/rtir/rt3/share/html/Admin/Elements/EditQueueWatchers line 46
^IHTML::Mason::Commands::__ANON__() called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
^IHTML::Mason::Component::run() called at
/usr/share/perl5/HTML/Mason/Request.pm line 1256 ^Ieval {...} called at
/usr/share/perl5/HTML/Mason/Request.pm line 1246 ^IHTML::Mason::Request::comp()
called at /usr/local/rtir/rt3/share/html/Admin/Queues/People.html line 71
^IHTML::Mason::Commands::__ANON__() called at
/usr/share/perl5/HTML/Mason/Component.pm line 135 ^IHTML::Mason:
Thanks in advance,
Regards,
Alvaro Muñoz Sánchez
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[rt-users] Quey to match cf not filled
Hi,
Im trying to match all the tickets with a customfield not filled up. Im
using this query but its not working. any hints?
( Status = 'open' AND Queue = 'Incidents' AND 'CF.{Report}' != '' )
Thanks in advance,
Regards
Alvaro
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RE: [rt-users] CommandByMail links
I think you can define MemberOf relationship. Regards Alvaro Muñoz Sánchez Technical Consultant Hewlett Packard Consulting Integration Phone: 628 13 01 36 E-Mail: [EMAIL PROTECTED] P Antes de imprimir piensa en el medio ambiente -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Snyder Sent: lunes, 17 de septiembre de 2007 20:47 To: RT Users Subject: [rt-users] CommandByMail links Looking at the perldoc, Parent or Child don't seem to be link options. Is there fix for this or are they just not listed in the documentation? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Commandbymail troubles
Hi,
I cant get the custom part of commandbymail to work
I try to update or create a ticket and change a CF called GAPPInform by
sending the command:
CustomField.{GAPPInform}: Whatever
But even I get no error message, I dont get the CF updated.
Any errors on the systax?
Thanks
Alvaro Muñoz Sánchez
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