[rt-users] Missing dependencies in RT3.8.1?
I've just done a fresh install of 3.8.1 and found the graphing functions didn't work. make testdeps of our old version, 3.6.6 indicated various GD packages were necessary but 3.8.1 does not do this. Manually installing the GD packages indicated by 3.6.6 fixed the graphs. Paul Goffin___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Anyone looked at a ShowUsers patch?
I understand that the right to modify users shouldn't be given to anyone but sysadmins, but being able to see user details is something we'd find pretty useful. Has anyone found a way to implement a "ShowUsers" right or something similar? Paul Goffin This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is RTFM compatible with RT 3.6.6?
I don't know what the problem was but everything seems to be working now. I guess it was finger trouble. Paul Goffin/UK/MTL wrote on 06/02/2008 12:07:31: > I've just tried to install RTFM 2.2.1 into a fresh RT 3.6.6 > installation and everything seemed to work except it doesn't seem to > have had any effect on the 3.6.6 system. > > There are no new menu options, no configuration options. > > RT 3.6.x doesn't have the sidebar navigation which is how the RTFM > manual (dated 2003) says you access RTFM. > > Are the two compatible? If not, what version of RT should be used with RTFM? > > Paul This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Is RTFM compatible with RT 3.6.6?
I've just tried to install RTFM 2.2.1 into a fresh RT 3.6.6 installation and everything seemed to work except it doesn't seem to have had any effect on the 3.6.6 system. There are no new menu options, no configuration options. RT 3.6.x doesn't have the sidebar navigation which is how the RTFM manual (dated 2003) says you access RTFM. Are the two compatible? If not, what version of RT should be used with RTFM? Paul This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] AdminUsers in 3.6.3/4?
That has to be a bug. There's no way it was necessary to grantthat right in 3.4 so it must be a bug in 3.6.Anyone have a fix?Paul Goffin-James Moseley <[EMAIL PROTECTED]> wrote: ->In the configuration menu, go to Global -> User Rights. You need to>add>the 'SuperUser' right to every user that should have this type of>access.>This is the only way I know to do it. Of course, that means those>users>can do anything else as well...>>>James Moseley><[EMAIL PROTECTED] ="">_This email message may contain privileged/confidential information and/orcopyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive thisemail by mistake, please advise the sender immediately by using the replyfacility in your email software and delete the material from your computer.The material contained in this message does not constitute a bindingcontract with any company within the MTL Instruments Group plc. Opinions,conclusions and other information in this email that do not relate to the officialbusiness of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] AdminUsers in 3.6.3/4?
I'm having trouble getting the permissions right for my helpddesk operators to be able to see & update User information. I thought granting them the AdminUsers right would be enough but it doesn't appear to have any effect. The SuperUser can modify User information but that seems to be the only permission that works. What rights do I need to set or is this a Bug in 3.6.3 & 3.6.4? (As an aside, the Rights table in the Wiki http://wiki.bestpractical.com/view/ManualRights doesn't render as a table. I tried to edit it a few times but wasn't able to correct it. Anyone know what's wrong?) Paul _ This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Attachments - size limitations?
The problem appears to be that apache's mod_security is rejecting attachments over a certain size because of pattern matching.Anyone know how to solve this?Paul Goffin<[EMAIL PROTECTED]>_This email message may contain privileged/confidential information and/orcopyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive thisemail by mistake, please advise the sender immediately by using the replyfacility in your email software and delete the material from your computer.The material contained in this message does not constitute a bindingcontract with any company within the MTL Instruments Group plc. Opinions,conclusions and other information in this email that do not relate to the officialbusiness of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Attachments - size limitations?
Hi, I'm having problems with my Fedora 7, RT 3.6.3 system and large attachments. I've increased the max_allowed_packet value for mysql and I can now receive very large emails (>6MB) without attachments or normal emails with attachments of a few 10s of K but larger attachments don't make it - I get EX_TEMPFAIL from rt-mailgate. Running rt-mailgate manually doesn't get me any extra information. Any ideas? Paul Goffin _ This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] More About Requestor
Thanks everyone. Paul Joe Casadonte <[EMAIL PROTECTED]> wrote on 03/08/2007 14:32:54: > On 8/3/2007 8:58 AM, Joe Casadonte wrote: > > http://wiki.bestpractical.com/view/MoreAboutPrivilegedUsers > _ This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] More About Requestor
My RT 3.6.3 system is up and running but it appears to be missing a feature that was available on 3.4.x systems. When viewing a ticket, there used to be a panel on the page called "More About " which displayed other open tickets created by that requestor. It's vanished on 3.6.3. How do I get it back? Paul _ This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configuring Apache for RT
I've just been trying to set up RT on Fedora 7 and hit the same problem reported in the list. I've found that if I make my document root /usr/share/rt3/html then RT works. If not - i.e., if I leave my root at /var/www/html and put in a link to /usr/share/rt3/html, I get the error message about mod_perl, etc. Any ideas? Paul. _ This email message may contain privileged/confidential information and/or copyright material. It is intended only for the use of the person(s) to whom it is addressed and any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and delete the material from your computer. The material contained in this message does not constitute a binding contract with any company within the MTL Instruments Group plc. Opinions, conclusions and other information in this email that do not relate to the official business of this organisation shall be understood as neither given nor endorsed by it. Registered in England No. 1871978, VAT Reg. No 449343040, MTL Instruments Ltd, Power Court, Luton, LU1 3JJ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
