[rt-users] Advanced View NOT available: RT 363
Hello, I have just migrated hardware for my RT system and I am not able to get into the advanced view for my account. Clicking advanced doesn't really do anything. Here is a summary of my migration (it might be a poor migration?) 1. Cold backup of the database, copied the Oracle dbfs over, control files, etc... DB starts up fine, everything is there, I can login via RT and see tickets, etc... 2. I tarred up my existing RT 363 directory (/usr/local/rt) and moved it over to new machine, untarred, and removed any existing session data. 3. Moved over the httpd.conf config (uses mod_perl) AFAIK, this should now enable me to startup the system as it was on the previous machine. Httpd starts, login page works, can login, but I am stuck in basic view. I know advanced view is only available to privileged users, but that should not have changed anywhere in the database. Is hostname in anyway linked to the user accounts? Any suggestions? I have in the meantime been able to get a fresh 3.8.0 to work fine with a copy of the same database and updated schema. I do however still need 3.6.3 before I move to 3.8.0. Cheers Paul This email is confidential. Any unauthorized use or disclosure is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Root user not priviliged
I have re-initialized my RT 363 database with the rt-setup-database script, and after initial login with root, I cannot switch to the advanced view. Is this an indication that I am not a privileged user. I do not see where in the DB tables, it stores the privs? Can someone point me to that location? I need to migrate my existing RT system from oracle XE to oracle standard, but a full rt_user exp/imp does not seem to work properly. Is there a migration procedure anywhere, a checklist on what is needed to perform an export/import from one system to another? Cheers Paul This email is confidential. Any unauthorized use or disclosure is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can't call method Delete on an undefined value
Hello All,
I just migrated our RT 363 instance from a RHEL 4/Oracle Express
instance to a RHEL5.1 64bit Oracle instance. All went fairly well, the
data import seemed to be fine. However, I am having trouble with the
Take and assign actions.
If I create a new ticket and then try to take it or assign it to a
person, I get the following error on the web:
-
error: Can't call method Delete on an undefined value
at /usr/local/rt/lib/RT/Ticket_Overlay.pm line 3045, GEN65 line 95.
context:
...
3041:
3042:
# Delete the owner in the owner
group, then add a new one
3043:
# TODO: is this safe? it's not how
we really want the API to work
3044:
# for most things, but it's fast.
3045:
my ( $del_id, $del_msg ) = $self-
OwnerGroup-MembersObj-First-
Delete();
3046:
unless ($del_id) {
3047:
$RT::Handle-Rollback();
3048:
return ( 0, $self-loc(Could not
change owner. ) . $del_msg );
3049:
}
...
code stack: /usr/local/rt/lib/RT/Ticket_Overlay.pm:3045
/usr/local/rt/lib/RT/Ticket_Overlay.pm:3107
/usr/local/rt/local/html/Ticket/Display.html:129
/usr/local/rt/share/html/autohandler:292
---
I'm not sure what the problem would be here, I know that I had to update
the sequence numbers when I moved to the new instance. That resolved
ticket creation issues fine.
Cheers
Paul
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strictly prohibited.
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