Re: [rt-users] Trouble upgrading to 3.8.1
Hi Kenn, You might need to run the following to install a gcc and cc complier before the 'make fixdeps' can correctly run and fix the dependencies. #sudo apt-get install build-essential #sudo apt-get install linux-headers-`uname -r` I'm assuming that you're using Ubuntu. Hope this helps. Regards, phillip. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Thursday, October 09, 2008 5:47 AM To: rt Users Subject: [rt-users] Trouble upgrading to 3.8.1 To all, The regular guy who has done our installs before is no longer available, so I ended up with this little task. In trying to install 3.8.1, I ran into a couple problems. We do not use the default /opt/rt directory, but a different one. I had instructions to run a "configuration" module that consisted of: ./configure \ --prefix=//rt/rt-3.8.1 \ --with-mod_perl=yes \ --with-rt-group=rt \ --with-bin-owner=rt \ --with-libs-owner=rt \ --with-libs-group=rt \ --with-db-type=Oracle \ --with-db-host= \ --with-db-dba= \ --with-db-database= \ --with-db-rt-user= \ --with-db-rt-pass= \ --with-web-user=rt \ --with-web-group=rt where '' is really something I can't print. My concern was if something was missing. I got the error message: checking for a BSD-compatible install... ./install-sh -c checking for gawk... no checking for mawk... no checking for nawk... nawk checking for perl... /usr/bin/perl checking for chosen layout... relative checking for gcc... no checking for cc... no checking for cl.exe... no configure: error: no acceptable C compiler found in $PATH See `config.log' for more details. I went ahead and tried to run make testdeps and I got these results: /tools/bin/perl ./sbin/rt-test-dependencies --verbose --with-SQLite --with-fastcgi perl: >=5.8.3(5.8.5)...found users: rt group (www)...MISSING bin owner (root)...found libs owner (root)...found libs group (bin)...found web owner (www)...MISSING web group (www)...MISSING CLI dependencies: Term::ReadKey...found Getopt::Long >= 2.24...found HTTP::Request::Common...found Term::ReadLine...found Text::ParseWords...found LWP...found CORE dependencies: Class::ReturnValue >= 0.40...found Text::Quoted >= 2.02...found CSS::Squish >= 0.06...MISSING Encode >= 2.13...MISSING Encode version 2.13 required--this is only version 2.01 Module::Versions::Report >= 1.05...MISSING Module::Versions::Report version 1.05 required--this is only version 1.03 MIME::Entity >= 5.425...MISSING MIME::Entity version 5.425 required--this is only version 5.417 DBI >= 1.37...found Locale::Maketext::Lexicon >= 0.32...found Devel::StackTrace >= 1.19...MISSING Devel::StackTrace version 1.19 required--this is only version 1.13 Digest::base...found Time::ParseDate...found File::Temp >= 0.18...MISSING File::Temp version 0.18 required--this is only version 0.16 Locale::Maketext >= 1.06...found Tree::Simple >= 1.04...found Text::Template...found Scalar::Util...found HTML::Scrubber >= 0.08...found File::Spec >= 0.8...found Calendar::Simple...found DBIx::SearchBuilder >= 1.54...MISSING DBIx::SearchBuilder version 1.54 required--this is only version 1.49 Mail::Mailer >= 1.57...found File::ShareDir...MISSING Regexp::Common...found Digest::MD5 >= 2.27...found HTML::Entities...found Cache::Simple::TimedExpiry...found File::Glob...found Locale::Maketext::Fuzzy...found Time::HiRes...found Text::Wrapper...found Log::Dispatch >= 2.0...found UNIVERSAL::require...found Email::Address...MISSING DASHBOARDS dependencies: HTML::RewriteAttributes >= 0.02...MISSING MIME::Types...found FASTCGI dependencies: CGI::Fast...found CGI >= 3.38...MISSING CGI version 3.38 required--this is only version 3.05 FCGI...found GD dependencies: GD::Text...found GD...found GD::Graph...found GPG dependencies: PerlIO::eol...MISSING GnuPG::Interface...MISSING ICAL dependencies: Data::ICal...MISSING MAILGATE dependencies: Pod::Usage...found HTML::TreeBuilder...found Getopt::Long...found HTML::FormatText...found LWP::UserAgent...found MASON dependencies: Storable >= 2.08...found CSS::Squish >= 0.06...MISSING Apache::Session >= 1.53...found
[rt-users] Changing Symbols in Ticket Reference in Subject Line
Hi List, Was wondering if the system can be configured to accept a different symbol (i.e. other than '#' prefix) in the ticket reference used in the subject line? [XXX.XXX #ticket number] Thanks in advance. Regards, phillip. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about Privileged and unprivaledged user
Hi Richard,
Use % as the search character in users and it will list all users both
privileged and unprivileged users.
Hope this helps.
Regards,
phillip.
-Original Message-
From: [EMAIL PROTECTED] on behalf of Richard Harold
Sent: Tue 15-Jul-08 03:05
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Question about Privileged and unprivaledged user
Hi Guys,
I had set a user in RT as a Privileged user, but then later changed him to an
unprivileged. I now can't see him in the list of users. I want to reverse this
action by "let this user be granted rights" buy they just do not appear.
The user is basically an external customer that we just need to give basic
ability of seeing open/closed tickets via a saved search.
There doesn't appear to be an option to see unprivileged users at all even
though I am logged on as a super user.
Any help would be much appreciated.
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[rt-users] Recognise Modified Subject Tokens
Hi, I was wondering if there is a way to configure RT to 'recognise' email replies with modified Subject Tokens below as being from the same RT ticket? [rt.foo.com #1234] [rt.foo.com @1234] [rt.foo.com 1234] Thanks in advance. Phillip. Regards, Phillip Tan Pacific Arena Private Limited 200 Cantonment Road #04-05 Southpoint Singapore 089763 T: (65) 6317 2874 F: (65) 6317 2811 www.pricebreaker.travel www.pacificarena.travel Business Registration No.197600773W TA249 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
