[rt-users] Requestor Last Response

2014-10-23 Thread Ricky Burgin 
In search, is there a way of determining if the last response of a
ticket was from a requestor, and also when their last response was?


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[rt-users] GPG Encryption on Queues

2014-10-02 Thread Ricky Burgin 
Has anybody gotten this to work? Any more documentation anywhere,
official or unofficial? The stuff I've read does not seem to cover
deployment very comprehensively. Got as far as adding a key to the RT
keychain, but mails with PGP content don't seem to get processed, even
when you add the appropriate config for mail as displayed in the
documentation.



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Re: [rt-users] GPG Encryption on Queues

2014-10-02 Thread Ricky Burgin 
Hi Kevin,

On 02/10/14 15:54, Kevin Falcone wrote:
 On Thu, Oct 02, 2014 at 02:24:39PM +0100, Ricky Burgin wrote:
 Has anybody gotten this to work? Any more documentation anywhere,
 official or unofficial? The stuff I've read does not seem to cover
 deployment very comprehensively. Got as far as adding a key to the RT
 keychain, but mails with PGP content don't seem to get processed, even
 when you add the appropriate config for mail as displayed in the
 documentation.
 What version of RT.
4.0.8
 What's your configuration.

 What have you got in %Crypt and %GnuPG according to the System
 Configuration page.
GnuPG   {
  'RejectOnBadData' = 1,
  'Enable' = 1,
  'RejectOnMissingPrivateKey' = 1,
  'AllowEncryptDataInDB' = 0,
  'OutgoingMessagesFormat' = 'RFC'
}


Nothing showing for Crypt.

 What's in your logs set to debug while processing an email?
Don't have this to hand right now. Will grab these asap.

 GPG is pretty straightforward to set up, but you've not given us many
 details to debug your setup.

 -kevin




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