[rt-users] dashboard reminders in RT4?
Thank you, yes, I did skip that.I have now added it, and can see in my syslog, that it looks like it's running rt-email-dashboards. However, I am still not seeing any emails.No error messages in syslog around that entry, but no emails either. Any suggestion on where to look to debug (log, or )? On Thu, Aug 1, 2013 at 12:22 PM, Kevin Falcone wrote: > On Thu, Aug 01, 2013 at 08:26:38AM -0400, SSzretter wrote: >> I have set up a couple dashboards, which look good and also set a m-f >> 8am reminder with an email address in each.The email did not go >> out this morning, so I am trying to figure out why. >> >> Generally, emails go out for tickets and the system checks mail and >> pulls it in regularly, so I am assuming there is some kind of >> rt-crontool going on (or similar). I did not specifically set that >> up, but it's working. >> >> SO, there must be something additional that I have to do to actually >> have my dashboard reminders go out every day, what should I look at? > > You probably skipped step #9 in the install: > http://bestpractical.com/docs/rt/latest/README.html > > -kevin -- Garden
[rt-users] dashboard reminders in RT4?
I have set up a couple dashboards, which look good and also set a m-f 8am reminder with an email address in each.The email did not go out this morning, so I am trying to figure out why. Generally, emails go out for tickets and the system checks mail and pulls it in regularly, so I am assuming there is some kind of rt-crontool going on (or similar). I did not specifically set that up, but it's working. SO, there must be something additional that I have to do to actually have my dashboard reminders go out every day, what should I look at? Thanks!
[rt-users] how to search for tickets resolved 'yesterday' ?
I want to show a list of tickets resolved yesterday only, so that I can create a dashboard that will email daily AM a list of tickets that were finished the day before...? Thanks!
[rt-users] RT4 and HTML links / email
Now that I have RT4 working well, how do I enable some kind of link in the outgoing emails, so users can click to visit the site and go directly to the ticket? (also possibly need to enable HTML email?) Thanks!
Re: [rt-users] asset tracker config
So I do believe it's a permissions issue, but I cant find it. If I log in as root, the asset drop down in the upper right works, and two asset types are there. However, as a normal privileged user logs in, there are no types.I have gone to select types, group rights, and for system and roles, set ALL the permissions (everyone, priv, etc)! I also set the user defined groups for the groups I have, still nothing under the asset type drop down... what am I missing? Thanks. 2013/7/17 Brumm, Torsten / Kuehne + Nagel / Ham GI-ID : > Asset Types are mainly the same like Queues inside RT, you can/must give > propper Rights also to Asset Types that users can work. > > Torsten > > -Ursprüngliche Nachricht- > Von: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von SSzretter > Gesendet: Dienstag, 16. Juli 2013 14:07 > An: rt-users@lists.bestpractical.com > Betreff: [rt-users] asset tracker config > > Is there any documentation for Asset Tracker? I managed to get it > installed (via apt-get and added to my siteconfig plugins 'set'). It > shows up now, but the end users do not see any asset types in the drop > down for 'create asset'. I am guessing it's a rights/permissions > issue, but I added some rights to the type for the user groups (see type and > a few others), and still nothing in the drop down. > > Are there any docs, or can someone explain what I need to do to make the > types appear for people? > > Thanks! > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), > Dirk Blesius, Reiner Heiken, Holger Ketz (Stellv.), Jan-Hendrik Köstergarten > (Stellv.), Bruno Mang, Christian Marnetté, Jens Wollesen, Sitz: Bremen, > Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich > haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg > Geschäftsführender Verwaltungsrat: Karl Gernandt > > Wir arbeiten ausschließlich auf Grundlage der Allgemeinen Deutschen > Spediteursbedingungen (ADSp), jeweils neuester Fassung. Wir verweisen > insbesondere auf die vom Gesetz abweichen den Haftungsbeschränkungen von > Ziffer 23 und 24 ADSp. > Den vollständigen Text der ADSp übersenden wir Ihnen gerne auf Anfrage und > können Sie auch unter http://www.kn-portal.com einsehen. > Ergänzend wird vereinbart, dass (1) Ziffer 27 ADSp im Rahmen internationaler > Übereinkommen weder unsere Haftung noch die Zurechnung des Verschuldens von > Leuten und sonstigen Dritten zu Gunsten des Auftraggebers erweitert, und (2) > wir in den im deutschen Seehandelsrecht aufgeführten Fällen des nautischen > Verschuldens oder Feuer an Bord nur für eigenes Verschulden und (3) im Sinne > der CMNI genannten Voraussetzungen nicht für nautisches Verschulden, Feuer an > Bord oder Mängel des Schiffes haften.
[rt-users] asset tracker config
Is there any documentation for Asset Tracker? I managed to get it installed (via apt-get and added to my siteconfig plugins 'set'). It shows up now, but the end users do not see any asset types in the drop down for 'create asset'. I am guessing it's a rights/permissions issue, but I added some rights to the type for the user groups (see type and a few others), and still nothing in the drop down. Are there any docs, or can someone explain what I need to do to make the types appear for people? Thanks!
[rt-users] getting MSMTP to work
I am having trouble getting MSMTP to work (which I have working on a previous install). I followed these instructions: http://requesttracker.wikia.com/wiki/Msmtp It works from the command line, if I echo pipe in to msmtp. However, I do not see anything in my msmtp.log when RT is supposed to be sending a message. I have rt set to debug logging, and in the rt.log, I see evidence that it looks like it is looking at sending a message, but no output that says it actually did send it or if it failed. Is there another log, or some other logging to enable? Thanks!
[rt-users] hiding queues
Hello, I read some older posts on how to hide a queue, and it looks like I should be able to use group rights to do this. However, I have not been able to get it to work. I have for example one user, who has only the allow login to RT checked. The user is a member of the 'staff' group and I set some permissions on the 'general' queue for that group.All other permissions are NOT checked for 'everyone', etc. I have NO global permissions set, other than the admin everything permission. The problem is, when I log in as this user, it sends them to /SelfService, where they can create a new ticket (which is good), but then it is listing both the general queue, and a 'private' queue I have created. It allows the user the create a ticket in both queues! For private queue I have tried setting NO check boxes and also setting one permission for the staff users for example, no difference. How can I prevent the private queue from showing up when the user creates a new ticket? Thanks!
