[rt-users] Upgrade to 4.2.9 Lost Dashboards.
Hi, I have moved to a new server and upgraded to the latest version but all my privileged users except one have lost their dashboards. Has anyone else had this problem? Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis & Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards.
Hi Alex, I have upgraded from 4.0.4, But the strange thing is that some people kept their dashboards and some didn't. Sam -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Vandiver Sent: 05 March 2015 19:57 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards. On Thu, 5 Mar 2015 14:52:39 -0500 Alex Vandiver wrote: > On Wed, 25 Feb 2015 11:52:37 +0000 Sam Maher > wrote: > > I have moved to a new server and upgraded to the latest version but > > all my privileged users except one have lost their dashboards. Has > > anyone else had this problem? > > Please specify what you mean by "latest version". I missed that the subject specified you upgraded to 4.2.9. What version were you upgrading from? - Alex Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis & Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
[rt-users] Scripts Muddled up after migration
Hi, We have just moved to RT 4.2.10 from 4.0.4. The upgrade process went smoothly everything is working as it should be except for the scripts. I have no ability to move the scripts up or down in the list and it looks like to content of a few have been mixed up(But this is hard to tell) Does anyone know why under the move column there is no options or am I being stupid. I am logged in as the root user. Thanks, Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis & Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
Re: [rt-users] Cannot Login to RT
Hi, Is this a fresh install or have you updated the server? If so it might be a problem with the virtual hosts. I had this problem and can't remember what I changed. I will have a dig when I'm next at a computer. Also looking in the apache logs might have the answer. Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis & Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
[rt-users] RT 4.2.10 Command By Email
Hi All, We have command by email up and running but when I change the status of a ticket it doesn't trigger the script. E.g When I resolve a ticket via an email the auto replies are not generated to the requestors and admin CCs. Thanks, Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis & Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
[rt-users] FW: Help Installing Plack::Handler::Starlet
I have tried to install RT a few times but I keep getting Plack::Handler::Starlet ...MISSING Any ideas? It has happened a few times Thanks Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
[rt-users] Quick Search
Hi, We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on. The only problem is that it shows the oldest tickets first not the newest ones. Is there any way that we can change this? Thanks Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
Re: [rt-users] Quick Search
[cid:image001.jpg@01D0DE54.0E4E0E40] Thanks for the reply, I am using the searches that RT generates (see screen shot) when you are watching a queue. Is there any way to edit these? Thanks Sam From: Zoey Schutt [mailto:z...@braincoral.io] Sent: 19 August 2015 18:37 To: Sam Maher Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Quick Search Greetings, You can change the order in which the tickets show up for the quick search by editing the search, then modifying the "Sorting" section. By default you will see that the search is being sorted by "ID, Asc". I have attached a screenshot of what it will look like. You will want to change this to "ID, Desc" which will show the newest tickets first. -- Zoey Schutt Braincoral Technology On Mon, 17 Aug 2015 10:10:47 -0400 Sam Maher mailto:sam.ma...@lawsonlewisblakers.co.uk>> wrote Hi, We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on. The only problem is that it shows the oldest tickets first not the newest ones. Is there any way that we can change this? Thanks Sam Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation. Sam Maher - IT Technician Lawson Lewis Blakers T: 01323 720142 F: 01323 725349 Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703 THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and delete this e-mail. E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses. Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
