On 1/28/2010 12:43 AM, Ruslan Zakirov wrote:
On Thu, Jan 28, 2010 at 1:17 AM, Seann Clarknombran...@tsukinokage.net
wrote:
All,
I am having a problem with ticket creation on RT. I am setting up ONMS to
open tickets to RT on alarm, and have had mixed results. Each time the error
RT: DBD::mysql::st execute failed: MySQL server has gone away atsome perl
module is the end result and ticket creation fails. On the RPM version on
Fedora 9, it failed, but not quite. It would create the ticket, but ONMS
didn't see the ticket created. I removed the RPM version and compiled RT
from scratch from the most recent stable, to verify if it was something with
the RPM on the 64bit platform, but I get the same results. Nothing on google
was conclusive to this issue, though I found some things on it, the most
common response was to remove and reinstall DBD, which I can't easily do
(production database and this is the only tool that doesn't work with it).
I have periodic luck on creating tickets in the web interface though, but
other times I get the same error information as what is below.
Do you have GnuPG enabled in RT on this system? If so then disable it
and try again.
[snip]
yes, I have that disabled. My configure line is:
./configure --enable-graphviz --enable-gd --with-web-user=apache
--with-web-group=apache --sysconfdir=/etc/rt3/
I did try originally with GPG, and it broke it worse, so I removed it,
deleted the code, unpacked the tarball and recompiled using the config
string listed above and I am left with the errors above. The Fedora 9
YUM RPM was doing the same thing as this compiled version as well.
~Seann
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
