Re: [rt-users] Invalid domain, status=bounced for email through ticket on RT 3.8.4

2012-09-07 Thread Shane Duignan
Successful email from RT to gmail: 

Delivered-To: u...@gmail.com 
Received: by 10.68.130.226 with SMTP id oh2csp545pbb; 
Tue, 4 Sep 2012 03:27:24 -0700 (PDT) 
Received: by 10.216.64.79 with SMTP id b57mr1569wed.31.1346754443876; 
Tue, 04 Sep 2012 03:27:23 -0700 (PDT) 
Return-Path:  
Received: from srv.company.ie (mail.company.ie. [XX.XXX.XXX.XXX]) 
by mx.google.com with ESMTP id bc8si22448wib.35.2012.09.04.03.27.23; 
Tue, 04 Sep 2012 03:27:23 -0700 (PDT) 

Subject: [company #216] email 
From: "username via RT"  
Reply-To: u...@company.ie 
In-Reply-To: 
References:  
Message-ID:  
Precedence: bulk 
X-RT-Loop-Prevention: company 
RT-Ticket: company #216 
Managed-by: RT 3.8.4 ( http://www.bestpractical.com/rt/ ) 
RT-Originator: u...@company.ie 
To: u...@gmail.com 
MIME-Version: 1.0 
Content-Transfer-Encoding: 8bit 
Content-Type: text/plain; charset="utf-8" 
X-RT-Original-Encoding: utf-8 
Date: Tue, 4 Sep 2012 10:27:20 + 

Still an issue with sending mail from RT to company.it mailbox though. 

Any other mailserver accepts the email via RT, only the mailserver at 
company.it considers it as an invalid domain. 

Could RT need to flush it's cache if it previously sent a misconfigured email 
to company.it or is it due to the company.it mailserver? 

- Original Message -













Re: [rt-users] Invalid domain, status=bounced for email through ticket on RT 3.8.4

2012-08-28 Thread Shane Duignan
MTA is :Subject: [queue #278] document (Aug 2012) 
From: "admin via RT"  Reply-To: j...@tre.ie
In-Reply-To: 
References: 
Message-ID: 
Precedence: bulk
X-RT-Loop-Prevention: queue
RT-Ticket: queue #278
Managed-by: RT 3.8.4 (http://www.bestpractical.com/rt/)
RT-Originator: ad...@tre.ie
To: us...@eon.ie, us...@eon.ie, us...@eon.ie
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Tue, 5 Aug 2012 09:02:26 +
RT-Attachment: 278/221/497
Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit
Not sure where the problem is as I changed neither the hostname nor the RT config.How can I change it from viewing www-data as part of the outgoing mail?From: "Shane Duignan" To: rt-users@lists.bestpractical.comSent: Thursday, 23 August, 2012 11:47:55 AMSubject: Invalid domain, status=bounced for email through ticket on RT 3.8.4Hello,I cannot send an email with attachment via a RT ticket. This is the error message in the logs:Aug 23 09:26:42 MAIL-01 postfix/smtp[29806]: 9DD441D5362: to=, relay=mx.eon.ie[XX.XXX.XXX.XXX]:25, delay=0.91, delays=0.07/0/0.21/0.62, dsn=5.1.0, status=bounced (host mx.eon.ie[XX.XXX.XXX.XXX] said: 550 5.1.0 q9Sg1j02P2zd5X8019SgxU invalid domain (in reply to MAIL FROM command))The destination mail server recognises the smtp request as coming from invalid domain however I can send mail from my own account without using RT with no issues.The requestors have the correct email address in the ticket.Any ideas how to correct this?-- Shane Duignan    Security Support EngineerOffice: +353 (0)1 877 0338E-mail: 


	
	
	
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[rt-users] Invalid domain, status=bounced for email through ticket on RT 3.8.4

2012-08-23 Thread Shane Duignan

Hello, 


I cannot send an email with attachment via a RT ticket. This is the error 
message in the logs: 

Aug 23 09:26:42 MAIL-01 postfix/smtp[29806]: 9DD441D5362: to=, 
relay=mx.eon.ie[XX.XXX.XXX.XXX]:25, delay=0.91, delays=0.07/0/0.21/0.62, 
dsn=5.1.0, status=bounced (host mx.eon.ie[XX.XXX.XXX.XXX] said: 550 5.1.0 
q9Sg1j02P2zd5X8019SgxU invalid domain (in reply to MAIL FROM command)) 

The destination mail server recognises the smtp request as coming from invalid 
domain however I can send mail from my own account without using RT with no 
issues. 
The requestors have the correct email address in the ticket. 

Any ideas how to correct this?