[rt-users] RT at a glance hangs
I wonder if anyone ever experienced the same problem. Sometimes when a user logs in, RT at a glance page only displays the header and the top tool bar and then hangs. Sometimes when I cleaned up the cache on the browser or under Mason data, it worked straight away. I found the following post in the forum and it did not lead to any conclusion. Any ideas? http://www.gossamer-threads.com/lists/rt/users/59738?search_string=rt% 20at%20a%20glance%20hangs;#59738 Tyler Shen ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 10 newest unowned tickets only seen by those who has the right toOwnticket
Can someone please enlighten me on how to show the 10 newest unowned tickets to only those users who can own the tickets? Currently the 10 newest unowned tickets shows all the tickets to those who have rights to view, but these tickets are not necessarily those they can own. I made the change in RT 3.2 only allowing users to view the tickets they can own under 10 newest unowned tickets and it worked beautifully. It seems in RT3.6 this functionality is driven by the encrypted queries in the Attributes table. Any help is appreciated! Tyler ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] forward an email
Hi all, It occurred to us that some tickets are intended for some people not using RT. Is there anyway we can forward the original message to another email address and leave a record in RT? Thanks! Tyler ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT User Inferface
Is there a user interface for requestors to somehow see their ticket status? Ideally, a requestor can only see the mail correspondence but not any comments. Thanks! Tyler ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Multiple instances of RT
Does anyone know how I can run multiple instances of RT at a time? For some reason, I can only run one instance of RT or another, but never both. There seemed to be some conflicts when apache were loading two rt3/bin/webmux.pl. Any suggestion is appreciated. Shen, Tyler Extranet Service Delivery Team Scouts Australia Victorian Branch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
