[rt-users] SideBySideView Extension install and usage questions
I am using RT 3.8.8 and adding the plugin called Extension-SideBySideView. The install gives a warning when I run "perl Makefile.PL" Warning: the following files are missing in your kit: lib/RT/Extension/SideBySideView/CustomView.pm Please inform the author. Writing Makefile for RT::Extension::SideBySideView In fact, that .pm file is not in the package but I cannot find any info about it searching RT and Google etc. Can anyone help? I am also interested in ANY information about how to setup and actually use the SideBySideView function once installed. Ideally I think I would want a System Preferences setting that defines a ticket display or "RT at a Glance" format that uses SideBySide viewing. Thanks -- Susan K. McClure Rice University Voice: 713.348.4852 Email: smccl...@rice.edu
[rt-users] Extension cloneticket-withdata install on 3.8.8
I am having problems with the install of the Extension cloneticket-withdata (using 892fcbe source ), on RT 3.8.8 When I run: perl Makefile.PL I receive the error: Can't locate inc/Module/Install.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at Makefile.PL line 1. My perl includes: perl -V Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.18-128.1.10.el5, archname=x86_64-linux-thread-multi uname='linux ls20-bc2-13.build.redhat.com 2.6.18-128.1.10.el5 #1 smp wed apr 29 13:53:08 edt 2009 x86_64 x86_64 x86_64 gnulinux ' .. Built under linux Compiled at Jul 2 2009 05:49:38 @INC: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 . Any suggestions on how to fix it?? From what I read, cloneticket-withdata is the updated/improved version of the old Extension-ForkTicket. Thanks
[rt-users] RT 3.8.8 and Calendar Extension
I am installing RT 3.8.8 and the RTx-Calendar 0.07 extension. I am not sure exactly what it is supposed to do or how it should look. The README references a site that no longer exists (http://gaspard.mine.nu/dotclear/index.php?tag/rtx-calendar) Does anyone have any experience with using it they would care to share, or any other reference information about its use? Thanks -- Susan K. McClure Sr. Systems Administrator Information Technology Rice University Voice: 713.348.4852 Email: smccl...@rice.edu
[rt-users] GnuPG no default secret key
I am running 3.8.8 on RHEL5 and was trying to setup and use gpg encryption and signing. I hoped to allow some users, on some queues, to encrypt and/or sign messages (specifically for RTIR queues) After setting up a key for myself, and setting my key in my Preferences, I could not create a ticket. The error log shows: [Fri Dec 17 19:12:58 2010] [error]: gpg: no default secret key: secret key not available gpg: signing failed: secret key not available (/opt/opt.CORE/rt-3.8.8/rhel5/bin/../lib/RT/Crypt/GnuPG.pm:498) So I moved aside the secring.gpg file, and dropped back to the old (empty) one but I still receive the error. In my preferences, it still shows my Cryptography->Preferred Key. Any ideas on how to change my Cryptography preferences back to NO KEY ? My RT_SiteConfig.pm relevant options are: GnuPG from rt1 setup Set( %GnuPG, Enable => 1, OutgoingMessagesFormat => 'RFC', # Inline AllowEncryptDataInDB => 0, RejectOnMissingPrivateKey => 1, RejectOnBadData => 1, ); Set(%GnuPGOptions, homedir => '/usr/site/rt/var/data/gpg', # URL of a keyserver keyserver => 'hkp://pgp.x.edu', # enables the automatic retrieving of keys when encrypting 'auto-key-locate' => 'keyserver', # enables the automatic retrieving of keys when verifying signatures 'keyserver-options' => 'auto-key-retrieve', ); Any info on setting up GnuPG and setting up keys for individual users would be appreciated. Thanks, Susan McClure
[rt-users] Users Modify.html error with 3.8.8
I am attempting to upgrade to rt 3.8.8 and when I try, as SuperUser to Select a user's record under Config=>Users I receive this error: RT::User::CurrentUserRequireToSetPassword Unimplemented in HTML::Mason::Commands. (/opt/opt.CORE/rt-3.8.8/rhel5/share/html/Admin/Users/Modify.html line 353) I tried restarting the webserver and clearing the Mason cache. Any ideas please? Thanks Susan McClure
Re: [rt-users] Users Handbook
Kenn Make me a "me three" for the Handbook as well. Thanks ! Susie
[rt-users] Mobile UI differences versus full web interface
Hi, We are using the Mobile Interface more and more frequently and some users have complained about differences in the Mobile UI versus the full interface. Can anyone tell me if any of these differences can be fixed or modified to make them behave like the full interface? (RT 3.8.5 with Apache SSL) 1) The Mobile Quicksearch box will not find any resolved tickets. Our full web interface will return resolved tickets in the Quick Search box (we don't have any modifications to share/html/Elements/Quicksearch ==> local/html/Elements/Quicksearch; as per the QuickSearch Wiki item). The mobile interface returns 0 results when you enter a resolved ticket number in the QuickSearch box. 2) Mobile interface doesn't allow you to edit any attributes. The Mobile interface gives you a "basic" view of any ticket, but unlike the full web interface, you can't change any of the attributes (like Subject, status, Queue, Priority etc) 3) Mobile interface doesn't know you Signature, as defined in your RT preferences. The signature you defined in your RT preferences, is not used for comments or correspondence through the mobile interface. Can it be used? I find these differences with devices: - Palm Pixi+ and latest WebOS - Apple iPhone and Safari Thanks, Susan McClure RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] RT 3.8.11 and AT 2.0.0b upgrade or uninstall and install fresh
I have a similar question as Kevin Squire on 12/08/2011 till today. I tried to install AT 1.2.4b1 on my old system without much success, but now I have some AT tables, groups etc in my DB (Postgresql) I am trying to install AT 2.0.0b from github onto RT 3.8.11 upgraded system. I do not have any AT files/scrips in the RT installation. If I try to do a "make initdb" it fails with the same error: > Now populating database schema. > DBD::Pg::st execute failed: ERROR: relation "at_types" already exists > ...returned with error: 65280 > make: *** [initdb] Error 255 If I try to do a "make dropdb" to drop the old tables etc, it does not give any error, or any output, but neither does it drop any AT tables (like at_assets, at_types, at_ips, at_ports). I tried a "make realclean" and then tried to install again WITHOUT doing an initdb. I ran the upgrade : > /usr/site/rt/sbin/rt-setup-database --dba postgres --prompt-for-dba-password > --action schema --datadir etc/upgrade/1.2.4 > Now populating database schema. > Couldn't finish 'schema' step. > > ERROR: Couldn't find schema file(s) '*' and yes, there is NO schema.Pg file (only mysql and SQLite ) How can I do a complete "uninstall" of Asset Tracker, AND remove the existing Asset Tracker items from the DB and start over with a fresh install?? If you tell me all the tables, templates, AT global group and user rights etc, I could try to manually drop all the AT parts from the current DB. Thanks. Susan McClure smccl...@rice.edu RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] RT ExternalAuth LDAP and Adding Local users in 3.8.2
I have been reading the postings about RT-Authen-ExternalAuth but am confused on what appears to be some conflicting setup information. I am using: RT 3.8.2 RT-Authen-ExternalAuth 0.08 I would like to use LDAP for authentication and information first, and that part seems to work OK. But I also would like to: - add LOCAL users to RT internal DB (i.e; test and test-admin type accounts) - NOT autocreate a new RT account, if we receive an email from a user that is unknown in local RT or LDAP. - NOT make multiple accounts for a user's multiple email aliases. (Our ldap contains several email addresses for each user (uid) ) When I try to add a local account through the Web(using Root, Configuration->Users->Create). I receive the error "Name in Use" The username I am trying to create is NOT in existence, but the email for that new account IS. My error_log shows: == > [Tue Jun 2 17:45:21 2009] [debug]: User Check Failed :: ( My_LDAP ) root > User not found > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:318) > [Tue Jun 2 17:45:21 2009] [debug]: Autohandler called ExternalAuth. > Response: (0, No User) > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) > [Tue Jun 2 17:45:21 2009] [info]: Successful login for root from > 168.7.56.227 (/usr/site/rt-3.8/PROD/share/html/autohandler:276) > [Tue Jun 2 17:46:40 2009] [debug]: /ServiceUpdate/Elements/Header calls old > style callback, use $m->callback > (/usr/site/rt-3.8/PROD/share/html/Elements/Callback:51) > [Tue Jun 2 17:46:40 2009] [crit]: HasRight called with no valid object > (/usr/site/rt-3.8/PROD/bin/../lib/RT/Principal_Overlay.pm:322) > [Tue Jun 2 17:51:36 2009] [debug]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User > /opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm > 20 with: Address1: , Address2: , AuthSystem: , City: , Comments: Admin > Authority Level Account for RT, ContactInfoSystem: , Country: , Disabled: 0, > EmailAddress: smccl...@rice.edu, EmailEncoding: , ExternalAuthId: , > ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: > en, MobilePhone: , Name: smcclure-admin, NickName: Smcclure-Admin, > Organization: , PagerPhone: , Privileged: 1, RealName: Susan McClure, > Signature: , State: , > WebEncoding: , WorkPhone: , Zip: > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) > [Tue Jun 2 17:51:36 2009] [debug]: Attempting to get user info using this > external service: My_LDAP > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) > [Tue Jun 2 17:51:36 2009] [debug]: Attempting to use this canonicalization > key: Name > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Tue Jun 2 17:51:36 2009] [debug]: LDAP Search === Base: > ou=People,dc=rice,dc=edu == Filter: (&(objectclass=*)(uid=smcclure-admin)) == > Attrs: > Houston,cn,TX,mail,gecos,postalAddress,postalCode,telephoneNumber,uid,physicalDeliveryOfficeName,uid > > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) > [Tue Jun 2 17:51:36 2009] [debug]: Attempting to use this canonicalization > key: EmailAddress > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Tue Jun 2 17:51:36 2009] [debug]: LDAP Search === Base: > ou=People,dc=rice,dc=edu == Filter: > (&(objectclass=*)(mail=smccl...@rice.edu)) == Attrs: > Houston,cn,TX,mail,gecos,postalAddress,postalCode,telephoneNumber,uid,physicalDeliveryOfficeName,uid > > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) > [Tue Jun 2 17:51:36 2009] [info]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning > Address1: 6100 Main Street, Address2: , AuthSystem: , City: , Comments: Admin > Authority Level Account for RT, ContactInfoSystem: , Country: , Disabled: 0, > EmailAddress: smccl...@rice.edu, EmailEncoding: , ExternalAuthId: smcclure, > ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: > en, MobilePhone: , Name: smcclure, NickName: Smcclure-Admin, > Organization: 222 Mudd Building, PagerPhone: , Privileged: 1, RealName: > McClure, Susan, Signature: , State: , WebEncoding: , WorkPhone: 713-348-4852, > Zip: 77005 > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) == My Current RT_SiteConfig.pm for LDAP
[rt-users] RT ExternalAuth LDAP and Adding Local users in 3.8.2
I have been reading the postings about RT-Authen-ExternalAuth but am confused on what appears to be some conflicting setup information. I am using: RT 3.8.2 RT-Authen-ExternalAuth 0.08 I would like to use LDAP for authentication and information first, and that part seems to work OK. But I also would like to: - add LOCAL users to RT internal DB (i.e; test and test-admin type accounts) - NOT autocreate a new RT account, if we receive an email from a user that is unknown in local RT or LDAP. - NOT make multiple accounts for a user's multiple email aliases. (Our ldap contains several email addresses for each user (uid) ) When I try to add a local account through the Web(using Root, Configuration->Users->Create). I receive the error "Name in Use" The username I am trying to create is NOT in existence, but the email for that new account IS. My error_log shows: == > [Tue Jun 2 17:45:21 2009] [debug]: User Check Failed :: ( My_LDAP ) root > User not found > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:318) > [Tue Jun 2 17:45:21 2009] [debug]: Autohandler called ExternalAuth. > Response: (0, No User) > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) > [Tue Jun 2 17:45:21 2009] [info]: Successful login for root from > 168.7.56.227 (/usr/site/rt-3.8/PROD/share/html/autohandler:276) > [Tue Jun 2 17:46:40 2009] [debug]: /ServiceUpdate/Elements/Header calls old > style callback, use $m->callback > (/usr/site/rt-3.8/PROD/share/html/Elements/Callback:51) > [Tue Jun 2 17:46:40 2009] [crit]: HasRight called with no valid object > (/usr/site/rt-3.8/PROD/bin/../lib/RT/Principal_Overlay.pm:322) > [Tue Jun 2 17:51:36 2009] [debug]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User > /opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm > 20 with: Address1: , Address2: , AuthSystem: , City: , Comments: Admin > Authority Level Account for RT, ContactInfoSystem: , Country: , Disabled: 0, > EmailAddress: smccl...@rice.edu, EmailEncoding: , ExternalAuthId: , > ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: > en, MobilePhone: , Name: smcclure-admin, NickName: Smcclure-Admin, > Organization: , PagerPhone: , Privileged: 1, RealName: Susan McClure, > Signature: , State: , > WebEncoding: , WorkPhone: , Zip: > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) > [Tue Jun 2 17:51:36 2009] [debug]: Attempting to get user info using this > external service: My_LDAP > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) > [Tue Jun 2 17:51:36 2009] [debug]: Attempting to use this canonicalization > key: Name > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Tue Jun 2 17:51:36 2009] [debug]: LDAP Search === Base: > ou=People,dc=rice,dc=edu == Filter: (&(objectclass=*)(uid=smcclure-admin)) == > Attrs: > Houston,cn,TX,mail,gecos,postalAddress,postalCode,telephoneNumber,uid,physicalDeliveryOfficeName,uid > > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) > [Tue Jun 2 17:51:36 2009] [debug]: Attempting to use this canonicalization > key: EmailAddress > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Tue Jun 2 17:51:36 2009] [debug]: LDAP Search === Base: > ou=People,dc=rice,dc=edu == Filter: > (&(objectclass=*)(mail=smccl...@rice.edu)) == Attrs: > Houston,cn,TX,mail,gecos,postalAddress,postalCode,telephoneNumber,uid,physicalDeliveryOfficeName,uid > > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) > [Tue Jun 2 17:51:36 2009] [info]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning > Address1: 6100 Main Street, Address2: , AuthSystem: , City: , Comments: Admin > Authority Level Account for RT, ContactInfoSystem: , Country: , Disabled: 0, > EmailAddress: smccl...@rice.edu, EmailEncoding: , ExternalAuthId: smcclure, > ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: > en, MobilePhone: , Name: smcclure, NickName: Smcclure-Admin, > Organization: 222 Mudd Building, PagerPhone: , Privileged: 1, RealName: > McClure, Susan, Signature: , State: , WebEncoding: , WorkPhone: 713-348-4852, > Zip: 77005 > (/opt/opt.CORE/rt-3.8/rhel4/PROD/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) == My Current RT_SiteConfig.pm for LDAP
[rt-users] AT 1.2.4b1 with RT 3.8.4 install fails Can't locate object method "ACLEquivalenceObjects" via package "RTx::AssetTracker::System"
I am installing RT 3.8.4 on RHE Linux 5. I have added many extensions OK, but when I try to install Asset Tracker 1.2.4b1, the make install fails after populating AssetTracker database schema with the error: == > Now populating AssetTracker database schema. > Creating database schema. > Done setting up database schema. > Now inserting AssetTracker database ACLs > WARNING: sequence "at_types_id_seq" only supports USAGE, SELECT, and > UPDATE privileges > WARNING: sequence "at_assets_id_seq" only supports USAGE, SELECT, and > UPDATE privileges > WARNING: sequence "at_ips_id_seq" only supports USAGE, SELECT, and > UPDATE privileges > WARNING: sequence "at_ports_id_seq" only supports USAGE, SELECT, and > UPDATE privileges > Done setting up database ACLs. > Now inserting AssetTracker data > Creating Superuser ACL...done. > [Tue Sep 1 15:54:59 2009] [debug]: About to think about scrips for > transaction #98 (/usr/site/rt-3.8/local/lib/RT/Transaction_Overlay.pm:163) > [Tue Sep 1 15:54:59 2009] [debug]: About to think about scrips for > transaction #99 (/usr/site/rt-3.8/local/lib/RT/Transaction_Overlay.pm:163) > Creating groups...85.86.done. > [Tue Sep 1 15:54:59 2009] [crit]: Can't locate object method > "ACLEquivalenceObjects" via package "RTx::AssetTracker::System" at > /usr/site/rt-3.8/local/lib/RT/Principal_Overlay.pm line 327, > line 273. (/usr/site/rt-3.8/local/lib/RT.pm:377) > Can't locate object method "ACLEquivalenceObjects" via package > "RTx::AssetTracker::System" at > /usr/site/rt-3.8/local/lib/RT/Principal_Overlay.pm line 327, > line 273. > Creating types...make: *** [initdb] Error 255 == I ran the following for the install: - export RTHOME=/usr/site/rt-3.8 - export PERL5LIB=/usr/site/postgresql/lib - ./configure --prefix=/usr/site/rt-3.8 --with-db-type=Pg --with-db-admin=postgres --with-db-database=rt38 --with-rt-local=/usr/site/rt-3.8/local --with-rt-localhtml=/usr/site/rt-3.8/share/html --with-rt-lib=/usr/site/rt-3.8/local/lib - make - make install I can only find a couple recent Asset Tracker mailing list questions, and they just mentioned getting an installing the new package, 1.2.4b1 and it worked. Any suggestions?? Thanks, Susie McClure ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] [rt-user] PATCH: RT.pm.in for MasonComponentRoot
Was this ever resolved or determined to be a bug?
I am experiencing the same thing, installing RT 3.8.4, but when I edit
my lib/RT.pm
file to make the Mason components absolute paths, I still have the error:
[Tue Sep 15 19:17:32 2009] [info] Server: Apache/2.2.3, Interface:
mod_ssl/2.2.3, Library: OpenSSL/0.9.8e-fips-rhel5
[Tue Sep 15 19:17:32 2009] [notice] Apache/2.2.3 (Red Hat) configured --
resuming normal operations
[Tue Sep 15 19:17:32 2009] [info] Server built: Jul 15 2009 09:02:25
[Tue Sep 15 19:17:32 2009] [debug] prefork.c(991): AcceptMutex: sysvsem
(default: sysvsem)
[Wed Sep 16 00:17:50 2009] [warning]: [Mason] Cannot resolve file to
component: /usr/site/rt-3.8/share/html/index.html (is file outside
component root?) at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 852.
(/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:852)
=
I configured with:
./configure --prefix=/usr/site/rt-3.8 --with-db-type=Pg
--with-db-dba=postgres --with-db-database=rt38 --with-web-user=cwis
--with-web-group=cwis --with-web-handler=modperl2
--with-apachectl=/usr/sbin --enable-gd --enable-graphviz --enable-gpg
prefix /usr/site/rt-3.8 resolves to absolute path:
/opt/opt.CORE/rt-3.8/rhel5
So I changed my lib/RT.pm to have:
lib/RT.pm ..
...
> # END BPS TAGGED BLOCK }}}
>
> use strict;
> use warnings;
> package RT;
>
> use File::Spec ();
> use Cwd ();
> use vars qw($Config $System $SystemUser $Nobody $Handle $Logger
> $_INSTALL_MODE);
>
> our $VERSION = '3.8.4';
>
> #our $BasePath = '/usr/site/rt-3.8/';
> our $BasePath = '/opt/opt.CORE/rt-3.8/rhel5/';
> our $EtcPath = 'etc';
> our $BinPath = 'bin';
> our $SbinPath = 'sbin';
> our $VarPath = 'var';
>
>> our $LocalPath = 'local';
>> our $LocalEtcPath = 'local/etc';
>> our $LocalLibPath = 'local/lib';
>> our $LocalLexiconPath = 'local/po';
>> our $LocalPluginPath = $LocalPath."/plugins";
>>
>> # $MasonComponentRoot is where your rt instance keeps its mason html
>> files
>> #our $MasonComponentRoot = 'share/html';
>> our $MasonComponentRoot = '/opt/opt.CORE/rt-3.8/rhel5/share/html';
>>
>> # $MasonLocalComponentRoot is where your rt instance keeps its site-local
>> # mason html files.
>> #our $MasonLocalComponentRoot = 'local/html';
>> our $MasonLocalComponentRoot = '/opt/opt.CORE/rt-3.8/rhel5/local/html';
>>
>> # $MasonDataDir Where mason keeps its datafiles
>> #our $MasonDataDir = 'var/mason_data';
>> our $MasonDataDir = '/opt/opt.CORE/rt-3.8/rhel5/var/mason_data';
>>
>> # RT needs to put session data (for preserving state between connections
>> # via the web interface)
>> #our $MasonSessionDir = 'var/session_data';
>> our $MasonSessionDir = '/opt/opt.CORE/rt-3.8/rhel5/var/session_data';
>>
>> unless ( File::Spec->file_name_is_absolute($EtcPath) ) {
>>
>> # if BasePath exists and is absolute, we won't infer it from
>> $INC{'RT.pm'}.
>> # otherwise RT.pm will make src dir(where we configure RT) be the
>> BasePath
>> # instead of the --prefix one
>> unless ( -d $BasePath &&
>> File::Spec->file_name_is_absolute($BasePath) )
>my $pm_path = ( File::Spec->splitpath( $INC{'RT.pm'} ) )[1];
>
># need rel2abs here is to make sure path is absolute, since
> $INC{'RT.pm'}
># is not always absolute
> $BasePath =
> File::Spec->rel2abs(
> File::Spec->catdir( $pm_path, File::Spec->updir ) );
> }
>
> $BasePath = Cwd::realpath( $BasePath );
>
> for my $path ( qw/EtcPath BinPath SbinPath VarPath LocalPath
> LocalEtcPath
> LocalLibPath LocalLexiconPath LocalPluginPath
> MasonComponentRootMasonLocalComponentRoot MasonDataDir
> MasonSessionDir/ ) {
> no strict 'refs';
> # just change relative ones
> $$path = File::Spec->catfile( $BasePath, $$path )
> unless File::Spec->file_name_is_absolute( $$path );
> }
> }
>
>
> =head1 NAME
>
> RT - Request Tracker
>
> =head1 SYNOPSIS
>
> A fully featured request tracker package
>
> =head1 DESCRIPTION
>
> =head2 INITIALIZATION
> :
===
=== perl version =
> r...@rt2:/usr/site/rt-3.8/lib> /usr/bin/perl -V
> Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
> Platform:
> osname=linux, osvers=2.6.18-128.1.10.el5,
> archname=x86_64-linux-thread-multi
> uname='linux ls20-bc2-13.build.redhat.com 2.6.18-128.1.10.el5 #1
> smp wed apr 29 13:53:08 edt 2009 x86_64 x86_64 x86_64 gnulinux '
> config_args='-des -Doptimize=-O2 -g -pipe -Wall
> -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector
> --param=ssp-buffer-size=4 -m64 -mtune=generic -Dversion=5.8.8
> -Dmyhostname=localhost -dperladmin=r...@localhost -Dcc=gcc -Dcf_by=Red
> Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Dlibpth=/usr/local/lib64
> /lib64 /usr/lib64 -Dprivlib=/us
Re: [rt-users] AT 1.2.4b1 with RT 3.8.4 install fails Can't locate
Hi,
I am finally back to working on this... but I am now trying to install
AT 1.2.4b1 on
RT 3.8.5 on a RHE Linux system. I am still having the failure, after
modifying
the /opt/rt3/local/lib/RTx/AssetTracker/System.pm file as suggested. I
still fail.
Do you have any other suggestions, esp. with 3.8.5 ?
I modified it after the "make" and before the "make install" but still
fail with
similar error:
> make[1]: Leaving directory `/opt/opt.CORE/rt-3.8/src/AT_1.2.4b1'
> /usr/bin/perl /opt/rt3/local/sbin//at-setup-database --action init
> --datadir ./etc/AssetTracker/ --dba postgres --prompt-for-dba-password
> Name "RT::DatabaseHost" used only once: possible typo at
> /opt/rt3/local/sbin//at-setup-database line 221.
> In order to create or update your RT database,this script needs to
> connect to your Pg instance on localhost as postgres.
> Please specify that user's database password below. If the user has no
> database
> password, just press return.
>
> Password:
> Now populating AssetTracker database schema.
> Creating database schema.
> Done setting up database schema.
> Now inserting AssetTracker database ACLs
> WARNING: sequence "at_types_id_seq" only supports USAGE, SELECT, and
> UPDATE privileges
> WARNING: sequence "at_assets_id_seq" only supports USAGE, SELECT, and
> UPDATE privileges
> WARNING: sequence "at_ips_id_seq" only supports USAGE, SELECT, and
> UPDATE privileges
> WARNING: sequence "at_ports_id_seq" only supports USAGE, SELECT, and
> UPDATE privileges
> Done setting up database ACLs.
> Now inserting AssetTracker data
> Creating Superuser ACL...done.
> [Fri Sep 18 21:43:31 2009] [debug]: About to think about scrips for
> transaction #105 (/opt/rt3/lib/RT/Transaction_Overlay.pm:163)
> [Fri Sep 18 21:43:31 2009] [debug]: About to think about scrips for
> transaction #106 (/opt/rt3/lib/RT/Transaction_Overlay.pm:163)
> Creating groups...77.78.done.
> [Fri Sep 18 21:43:31 2009] [crit]: Can't locate object method
> "ACLEquivalenceObjects" via package "RTx::AssetTracker::System" at
> /opt/rt3/lib/RT/Principal_Overlay.pm line 327, line 323.
> (/opt/rt3/local/lib/RT.pm:377)
> Can't locate object method "ACLEquivalenceObjects" via package
> "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm
> line 327, line 323.
> Creating types...make: *** [initdb] Error 255
your suggestion ..
> hi,
> I have been documenting my findings with AT and this problem is solved like
> this:
>
> Creating types...[Tue Jul 21 19:51:34 2009] [crit]: Can't locate object
> method
> "ACLEquivalenceObjects" via package "RTx::AssetTracker::System" at
> /opt/rt3/lib/RT/Principal_Overlay.pm line 327, line 78.
> (/opt/rt3/lib/RT.pm:377)
> Can't locate object method "ACLEquivalenceObjects" via package
> "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line
> 327,
> line 78.
> make: *** [initdb] Error 255
>
> What we need is to edit this file:
> /opt/rt3/local/lib/RTx/AssetTracker/System.pm
>
> replace /opt/rt3/local/ with your path for rt-local during the configure
> step.
>
> Add at the end of the file, but right before the last line that only has '1'
> in it, this line:
>
> sub ACLEquivalenceObjects { return () };
>
>
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Re: [rt-users] Time in logs not matching system time
I have basically the same problem with the log 5 hours ahead. (I am CDT) I have a RHE Linux 5 system. I have tried both of these in the RT_SiteConfig.pm without any change: Set($Timezone, 'US/Central'); and Set($Timezone , 'America/Chicago'); Interestingly, when httpd first starts up the log has the correct time, but as soon as it uses RT, the timestamp changes ahead 5 hours. The name change occurs right after the last Apache 2.2.3 info notice about when the server was built. Susie --- All, I am seeing a time in the rt log file that is 4 hours in advance of the system time (system time is EDT). IE r...@myhelpdesk:/opt/rt3/var/log# date Fri Sep 25 11:38:41 EDT 2009 r...@myhelpdesk:/opt/rt3/var/log# tail -f rt.log [Fri Sep 25 15:39:58 2009] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( HSCIDM_LDAP ): slander (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139) [Fri Sep 25 15:39:58 2009] [warning]: disable (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1142) So, the system time is 11:38, while the log time is 15:38 (ok, 15:39...) My Rt_SiteConfig.pm hasSet($Timezone , 'US/Eastern'); Any one have any idea how to sync these up? Thanks ___ RT-Users mailing list RT-Users@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of RT-Users Digest, Vol 66, Issue 88 !DSPAM:8,4abce92498521108712277! <>___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Cloning all scrips to new queue ?
Is there now a way, through the RT GUI, to copy all your scrips (disabled) to a new queue? I can do it with psql commands. I thought there was a new, easier way to do it through the RT GUI in 3.8; but I can't find that now in the list or online info. Would RT-Extension-QueueWizard be the best way to do it? It appears to want to clone the whole queue to a new queue, can I clone just the scrips? I have a "default" queue, RT:Template, with all the scrips we use, all disabled. Usually I use psql to copy each scrip into a new queue, after the queue has been created. Thanks, Susie <>___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
