Re: [rt-users] Upgrading from 4.0.5 to 4.0.17
Thanks Kevin, Everything seemed to have worked :) -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, August 29, 2013 4:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading from 4.0.5 to 4.0.17 On Thu, Aug 29, 2013 at 05:46:16PM +, Thomas Misilo wrote: I just want to verify the steps I would need to take in order to upgrade to the latest version of RT. Currently I have setup /opt/rt4.0.5 /opt/rt4 `a symlink to 4.0.5 /opt/rt-4.0.17 I know I will need to copy the the RT_SiteConfig.pm to the new version. Will I need to copy any files (other than my theme) over? You should not copy any files other than the config or other local modifications. There are database changes between those versions you will need to run. You should be following any upgrading steps listed in the README and UPGRADING-4.0 document. http://bestpractical.com/docs/rt/latest/README.html http://bestpractical.com/docs/rt/latest/UPGRADING-4.0.html#UPGRADING-FROM-4.0.5-AND-EARLIER -kevin
[rt-users] Upgrading from 4.0.5 to 4.0.17
Hi, I just want to verify the steps I would need to take in order to upgrade to the latest version of RT. Currently I have setup /opt/rt4.0.5 /opt/rt4 -- symlink to 4.0.5 /opt/rt-4.0.17 I know I will need to copy the the RT_SiteConfig.pm to the new version. Will I need to copy any files (other than my theme) over? Am I missing anything else? Thanks, Tom
[rt-users] Is there a way to pretty much curl a webpage in a scrip?
Hi,
I was wondering if there is an easy way to curl a file in a scrip? As I would
like to use this to generate a ticket. So pretty much
http://site/createtoken.php?tokenid={TicketID}http://site/createtoken.php?tokenid=%7bTicketID%7d
Thanks,
Tom
[rt-users] Jabber Support or IRC
Hi, I was wondering if it is possible to have RT when a new ticket is created, to have it send an alert to a specific jabber (XMPP) user or to an IRC channel? Thanks! Tom
Re: [rt-users] REST API and WebExternal Auth
On Tue, Feb 05, 2013 at 07:58:29PM +, Thomas Misilo wrote: I was wondering if it would be possible to use the REST API and an External Auth? I keep getting redirected, when I try curling a url. Also, I was wondering if anyone has created a page that shows all current open tickets, and all current opened/unclaimed tickets? Is the user who is logging in via REST marked as Privileged in the admin UI? If not, they don't have access. You'll either need to allow Unprivileged users access in the config or mark your users Privileged. But, logging into REST with an RT-Authen-ExternalAuth provided password works just fine. Sorry for taking so long to get back to this, other projects have come up that took priority. I have these following settings in my RT_SiteConfig.pm Set($WebExternalAuth , '1'); Set($WebFallbackToInternalAuth , '1'); And the following in my apache config: Location /rt # Authtype CAS Authtype CAS require valid-user SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location So, when I try to go to the rest API, it redirects to CAS, so I cannot use a local account, or at least I cannot figure out how I would be able to. Is there something I am missing? Thanks, Tom
Re: [rt-users] Jabber Support or IRC
I was wondering if it is possible to have RT when a new ticket is created, to have it send an alert to a specific jabber (XMPP) user or to an IRC channel? I think I'd look at irker, if you didn't already know it existed. Cheers, -- jra Thanks, I will look into that. Can RT4 send out JSON when a ticket is created?
[rt-users] REST API and WebExternal Auth
Hi, I was wondering if it would be possible to use the REST API and an External Auth? I keep getting redirected, when I try curling a url. Also, I was wondering if anyone has created a page that shows all current open tickets, and all current opened/unclaimed tickets? Thanks, Tom -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] rt-mailgate and web based authentication
Hi, I am switched from using LDAP to CAS for authentication, and now because it redirects to the login screen, mailgate isn't working. I was wondering if anyone had a workaround or solution to this? Thanks, Tom
[rt-users] RT 4.0.X and LimeSurvey 2.X
Hi, I was wondering if anyone has gotten LimeSurvey and RT to work at generating surveys? I haven't tried yet, I am currently working at getting it up with 1.9. Thanks! Tom Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Ignore emails not from specific domains
Hi, I was wondering if it is possible to setup RT 4.0.5 to ignore all domains except certain ones? Thanks, Tom
[rt-users] Modify SelfService to include quick new ticket form.
Good Morning, I was wondering if it is possible to edit the self service page, and add a quick ticket creation box to it? I cannot seem to find it anywhere in the admin interface. Thanks for the help, Tom
[rt-users] Migrate Tickets from Trac to RT
Hello, I was wondering if there are any tips/guides on migrating tickets from Trac to RT? Thanks, Tom
[rt-users] Question about moving between queues
Hi, I can't seem to figure out what I need to change to allow the viewing of what queue the ticket went to. So when I changed the queue from General to Technical Projects, all It shows in the log for the user is Queue changed from General to Thanks in advance! Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Is it possible to use only one email account for all queue's?
Is it possible to use only one email account for all queue's? Allowing for reply's/comments to go to the appropriate place, and have when sent with no context to an existing ticket/queue it goes into a default queue? Thanks, Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] External Auth (LDAP) and Mail Attribute
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, November 16, 2011 11:54 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] External Auth (LDAP) and Mail Attribute
On Tue, Nov 15, 2011 at 03:21:22PM -0500, Thomas Misilo wrote:
Also - to be clear, you're concentrating on the part of the code that checks
to see if a user exists. You're not looking at the later queries that
*actually* sync the data.
-kevin
Okay, I have looked through and checked everything but I cannot any
errors in rt.log
I see this line: [Tue Nov 15 20:19:22 2011] [debug]: Authentication
successful. Now updating user information and attempting login.
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179)
but it doesn't talk about any of my mappings.
Unfortunately, we haven't seen a full config or log so it's really hard to
comment on what's happening.
-kevin
Full Config:
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#
# You must restart your webserver after making changes to this file.
Set( $rtname, 'Evans Library');
Set($Organization, url.tld);
Set($WebDomain, url.tld);
Set($WebPort, 80);
Set($WebPath, /rt);
Set($DatabaseHost, sqlserver.tld);
Set($DatabaseRTHost, url.tld);
Set($DatabaseUser, rt4);
Set($DatabasePassword, q{hello});
Set($DatabaseName, q{rt4});
Set($OwnerEmail, 'ow...@url.tld');
Set($LogToSyslog, debug);
Set($LogToScreen, debug);
Set($LogToFile, debug);
Set($CanonicalizeOnCreate, 1);
Set($ValidateUserEmailAddresses, 1);
Set($AutoCreateNonExternalUsers,1);
Set($ExternalAuthPriority, [ 'AD'
]
);
Set($ExternalAuthPriority, [ 'AD'
]
);
Set($ExternalSettings, {
'AD' = {
'type' = 'ldap',
'server'= 'ad.tld',
'user' = 'CN=user,OU=Group User
Accounts,OU=Groups,DC=ad,DC=tld',
'pass'= 'bindingpassword',
'base' = 'DC=ad,DC=tld',
# The filter to use to match RT-Users
'filter'= '(objectClass=*)',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
# Should we try to use TLS to encrypt connections?
'tls' = 0,
# SSL Version to provide to Net::SSLeay *if* using SSL
'ssl_version' = 3,
# What other args should I pass to
Net::LDAP-new($host,@args)?
'net_ldap_args' = [version = 3 ],
# Does authentication depend on group membership? What
group name?
#'group' = 'Internal Site Access',
# What is the attribute for the group object that
determines membership?
#'group_attr'= 'memberOf',
## RT ATTRIBUTE MATCHING SECTION
# The list of RT attributes that uniquely identify a
user
# This example shows what you *can* specify.. I
recommend reducing this
# to just the Name and EmailAddress to save
encountering problems later.
'attr_match_list' = ['Name',
'EmailAddress'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' =
'sAMAccountName',
'EmailAddress' =
'mail',
'Organization' =
'physicalDeliveryOfficeName',
'RealName' =
'displayName',
'ExternalContactInfoId' = 'dn',
'ExternalAuthId' =
'sAMAccountName
Re: [rt-users] External Auth (LDAP) and Mail Attribute
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, November 16, 2011 12:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth (LDAP) and Mail Attribute On Wed, Nov 16, 2011 at 12:28:05PM -0500, Thomas Misilo wrote: Set($ExternalAuthPriority, [ 'AD' ] ); Set($ExternalAuthPriority, [ 'AD' ] ); Those are the same config setting twice, you haven't set InfoPriority so it'll never sync data. -kevin Thanks Kevin. Didn't even realize I copied the same line twice. Everything seems to be working great now! Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Specify Default Requestor
Hello, Is it possible to set the requestor to the user submitting the ticket by default? As I am trying to use the self service page, but after submitting the ticket it doesn't show up, as there is no requestor set. Thanks, Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Multiple Groups to Check
Is it possible to check multiple groups in the LDAP configuration line group? Thanks, Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] RT4 and CAS
Hello, I was wondering if anyone has any experience with using RT with CAS Authentication or if it is even possible? Thanks, Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] External Auth (LDAP) and Mail Attribute
Is there any special trick other than having:
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'cn',
'EmailAddress' =
'mail',
'RealName' =
'displayName',
'ExternalAuthId' = 'cn',
'Gecos' = 'cn'
}
In your config to get the email? As it pulls Gecos correctly, but nothing else,
Including ExternalAuthId.
Thanks for any ideas.
Tom
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] External Auth (LDAP) and Mail Attribute
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, November 15, 2011 11:36 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] External Auth (LDAP) and Mail Attribute
On Tue, Nov 15, 2011 at 10:24:50AM -0500, Thomas Misilo wrote:
Is there any special trick other than having:
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' =
'cn',
'EmailAddress' = 'mail',
'RealName' = 'displayName',
'ExternalAuthId' = 'cn',
'Gecos' = 'cn'
}
In your config to get the email? As it pulls Gecos correctly, but nothing
else, Including
ExternalAuthId.
As long as those are the right attributes, and you have rights to read the ldap
recpard, it should be fine.
The debug logs list what data is pulled from LDAP so you can confirm.
I turned on debug via:
Set($LogToSyslog, debug);
Set($LogToScreen, debug);
Set($LogToFile, 1);
And I am getting more data in the apache log, but I do not see anything that
lists the specific attributes it is getting.
I can browse and read the attributes using ldp in windows.
Thanks for any help,
Tom
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] External Auth (LDAP) and Mail Attribute
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Misilo
Sent: Tuesday, November 15, 2011 11:51 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] External Auth (LDAP) and Mail Attribute
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, November 15, 2011 11:36 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] External Auth (LDAP) and Mail Attribute
On Tue, Nov 15, 2011 at 10:24:50AM -0500, Thomas Misilo wrote:
Is there any special trick other than having:
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' =
'cn',
'EmailAddress' = 'mail',
'RealName' = 'displayName',
'ExternalAuthId' = 'cn',
'Gecos' = 'cn'
}
In your config to get the email? As it pulls Gecos correctly, but nothing
else, Including
ExternalAuthId.
As long as those are the right attributes, and you have rights to read the ldap
recpard, it should be fine.
The debug logs list what data is pulled from LDAP so you can confirm.
I turned on debug via:
Set($LogToSyslog, debug);
Set($LogToScreen, debug);
Set($LogToFile, 1);
And I am getting more data in the apache log, but I do not see anything that
lists the specific attributes it is getting.
I can browse and read the attributes using ldp in windows.
Thanks for any help,
Tom
Okay I think I see what my problem is.
In the log is see == Attrs: displayName,mail,cn,cn,cn and when I try and
select the attributes like that from the AD it doesn't find them. They are
separated by ; I believe with windows AD.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] External Auth (LDAP) and Mail Attribute
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, November 15, 2011 12:05 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] External Auth (LDAP) and Mail Attribute On Tue, Nov 15, 2011 at 11:55:41AM -0500, Thomas Misilo wrote: Okay I think I see what my problem is. In the log is see == Attrs: displayName,mail,cn,cn,cn and when I try and select the attributes like that from the AD it doesn't find them. They are separated by ; I believe with windows AD. That's a debugging convention, not the literal command sent. The filter is right above it in the logs. The usual next step is to run ldapsearch manually with the filter and see what you get back -kevin Okay I ran; ldapsearch -h server-x -b dc=server,dc=tld -D CN=user,OU=Group User Accounts,OU=Groups ,DC=server,DC=tld -W ((cn=userIwant)) displayName mail cn and it displays correctly the following: cn: userIwant displayName: Name mail: useriw...@server.tld I have tried changing line 304 in LDAP.pm to join with spaces, but that doesn't work. Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] External Auth (LDAP) and Mail Attribute
Also - to be clear, you're concentrating on the part of the code that checks to see if a user exists. You're not looking at the later queries that *actually* sync the data. -kevin Okay, I have looked through and checked everything but I cannot any errors in rt.log I see this line: [Tue Nov 15 20:19:22 2011] [debug]: Authentication successful. Now updating user information and attempting login. (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179) but it doesn't talk about any of my mappings. Thanks, Tom RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
