Re: [rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

2006-12-16 Thread Tom Harney

Installing Cygwin solved the problem!

I found the answer in this message

http://archives.free.net.ph/message/20040608.215758.3c0edc42.en.html

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
323 W Broadway, Suite 400
Louisville,  KY  40202
PHONE:  (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
CORPORATE WEBSITE: www.connectedlearning.net 
<http://www.connectedlearning.net>




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Tom Harney wrote:

Hello,

I downloaded the 3.0.12 Installer for Windows from 
http://p4.elixus.org/dist/ per the instuctions on the Wiki.


Everything works great with the exception of fetchmail.  I have been 
doing some digging through the archives and everything told me to 
update the cygwin dll and I did.  I also gave Everyone Global 
permission to Create a Ticket.  However, I'm still receiving this 
error message.


reading message [EMAIL PROTECTED]@mail.nyc10.simplicato.com:1 of 2 (4718
octets) ..fetchmail: SIGPIPE thrown from an MDA or a stream socket error
fetchmail: socket error while delivering to SMTP host 
mail.nyc10.simplicato.com

fetchmail: Query status=2 (SOCKET)
fetchmail: sleeping at Sat Dec 16 17:33:53 2006

I tried to execute fetchmail from the command prompt but I still 
couldn't determine the cause of the error.  What I'm confused about is 
the part in the error message "while delivering to SMTP".  I thought 
it was supposed to retrieve the message and then pass it to the 
rt-mailgate process so that it dumps it into the database.   Is there 
an outgoing port that needs to be open other than port 110 for POP3?


Something else that may be causing a problem is the fact I'm running 
IIS SMTP service on port 25.  Could that be conflicting somehow with 
fetchmail? 


Here's what's in my rt-mailgate.conf file:
poll mail.nyc10.simplicato.com proto pop3:
username [EMAIL PROTECTED] password * mda 
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe 
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url 
http://localhost:8284/ --queue General --action correspond"


I understand this version of RT is quite old, I believe the current 
version is 3.6.1?  Should I do an upgrade of RT to the current 
version?  I'm not sure what kind of impact that would have in a 
Windows environment but I would assume little since it's written in PERL.


I'm just stuck and I've run out of options.  Any insights would be 
appreciated immensely.


Thanks,
Tom

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
323 W Broadway, Suite 400
Louisville,  KY  40202
PHONE:  (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: [EMAIL PROTECTED] 
<mailto:[EMAIL PROTECTED]>
CORPORATE WEBSITE: www.connectedlearning.net 
<http://www.connectedlearning.net>




CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and privileged information. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all
copies of the original message.



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[rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

2006-12-16 Thread Tom Harney

Hello,

I downloaded the 3.0.12 Installer for Windows from 
http://p4.elixus.org/dist/ per the instuctions on the Wiki.


Everything works great with the exception of fetchmail.  I have been 
doing some digging through the archives and everything told me to update 
the cygwin dll and I did.  I also gave Everyone Global permission to 
Create a Ticket.  However, I'm still receiving this error message.


reading message [EMAIL PROTECTED]@mail.nyc10.simplicato.com:1 of 2 (4718
octets) ..fetchmail: SIGPIPE thrown from an MDA or a stream socket error
fetchmail: socket error while delivering to SMTP host 
mail.nyc10.simplicato.com

fetchmail: Query status=2 (SOCKET)
fetchmail: sleeping at Sat Dec 16 17:33:53 2006

I tried to execute fetchmail from the command prompt but I still 
couldn't determine the cause of the error.  What I'm confused about is 
the part in the error message "while delivering to SMTP".  I thought it 
was supposed to retrieve the message and then pass it to the rt-mailgate 
process so that it dumps it into the database.   Is there an outgoing 
port that needs to be open other than port 110 for POP3?


Something else that may be causing a problem is the fact I'm running IIS 
SMTP service on port 25.  Could that be conflicting somehow with 
fetchmail? 


Here's what's in my rt-mailgate.conf file:
poll mail.nyc10.simplicato.com proto pop3:
username [EMAIL PROTECTED] password * mda 
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe 
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url 
http://localhost:8284/ --queue General --action correspond"


I understand this version of RT is quite old, I believe the current 
version is 3.6.1?  Should I do an upgrade of RT to the current version?  
I'm not sure what kind of impact that would have in a Windows 
environment but I would assume little since it's written in PERL.


I'm just stuck and I've run out of options.  Any insights would be 
appreciated immensely.


Thanks,
Tom

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
323 W Broadway, Suite 400
Louisville,  KY  40202
PHONE:  (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
CORPORATE WEBSITE: www.connectedlearning.net 
<http://www.connectedlearning.net>




CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and privileged information. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all
copies of the original message.

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Commercial support: [EMAIL PROTECTED]


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Buy a copy at http://rtbook.bestpractical.com