[rt-users] FW: RT-Mailgate + Postfix on SLES10 Not Receiving Mail

2009-11-02 Thread Victor Gehring 
-Original Message-
From: Alan Premselaar [mailto:al...@12inch.com] 
Sent: Thursday, October 29, 2009 10:33 PM
To: Victor Gehring
Cc: 'RT-Users@lists.bestpractical.com'
Subject: Re: [rt-users] RT-Mailgate + Postfix on SLES10 Not Receiving Mail



On 09/10/30 7:56, Victor Gehring wrote:
[snip...]

 Oct 29 18:17:35 dt-rt postfix/local[7122]: ED9E318235:
 to=???/opt/rt3/bin/rt???mailgate ??queue General ??action
 correspond ??url http://10.0.1.6/@dt-rt.yyy.com,
 orig_to=helpd...@dt-rt.yyy.com, relay=local, delay=1, status=bounced
 (unknown user: ???/opt/rt3/bin/rt???mailgate ??queue general
 ??action correspond ??url http://10.0.1.6/;)
Victor,

your problem lies in the lines above.  you apparently have some 
non-ascii / non-printable characters in your alias definition which 
postfix is choking on.  make sure that when you're editing your aliases 
file that you're using single-byte ASCII characters and not double-byte 
or extended ASCII characters.

hope this helps.

Alan
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[rt-users] RT-Mailgate + Postfix on SLES10 Not Receiving Mail

2009-10-29 Thread Victor Gehring 
Greetings,

After many hours scouring around the globe for answers, I have feel I have 
gathered enough diagnostic info to post my issue.  The RT server is up and 
sending mail via a relay fine.  I have configured RT with the recommended 
groups/perms and am able to create tx fine and such.  I have fiddled around 
with the aliases file, postfix's main.conf and apache2's vhost.conf until my 
eyes are bleeding, always restarting postfix, apache and running newaliases 
after each change/test msg.  After application of many good tips found, the RT 
server still refuses to accept mail.  Below is a sanitized section of the 
/var/log/mail.info log seemingly indicating that the message is bounced due to 
'unknown user'.  Of the many things I am not certain of, the docs indicate that 
a user must be created that is associated to the rt-mailgate script - but I am 
not sure how this needs to be done.  When replying to a tx, the bounced message 
will be returned to the sender ok.  I am decidedly stumped.  Can anyone point 
me in the right direction?

Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: connect from 
exchange07.xxx.com[10.0.1.190]
Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: ED9E318235: 
client=exchange07.xxx.com[10.0.1.190]
Oct 29 18:17:34 dt-rt postfix/cleanup[7121]: ED9E318235: 
message-id=bba21ad1a9ec3540ae636506c5f58e4f0c2...@exchange.yyy.com
Oct 29 18:17:34 dt-rt postfix/qmgr[7108]: ED9E318235: 
from=administra...@xxxyyy.org, size=2574, nrcpt=1 (queue active)
Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: disconnect from 
exchange07.yyy.com[10.0.1.190]
Oct 29 18:17:35 dt-rt postfix/local[7122]: ED9E318235: 
to=???/opt/rt3/bin/rt???mailgate ??queue General ??action correspond 
??url http://10.0.1.6/@dt-rt.yyy.com, orig_to=helpd...@dt-rt.yyy.com, 
relay=local, delay=1, status=bounced (unknown user: 
???/opt/rt3/bin/rt???mailgate ??queue general ??action correspond 
??url http://10.0.1.6/;)
Oct 29 18:17:35 dt-rt postfix/cleanup[7121]: 04E1F18239: 
message-id=20091029221735.04e1f18...@dt-rt.yyy.com
Oct 29 18:17:35 dt-rt postfix/qmgr[7108]: 04E1F18239: from=, size=4787, 
nrcpt=1 (queue active)
Oct 29 18:17:35 dt-rt postfix/qmgr[7108]: ED9E318235: removed

BTW - NOT running any virtual mail hosts that would interfere with the alaias 
pipe directive.
Also, the server is able to resolve its own url on the local browser.

RT 3.8.3. Postfix 2.2.9. mod_perl 2.02, SLES10SP2, apache2

Best regards,

Victor

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[rt-users] 3.8.3: Page not found

2009-07-17 Thread Victor Gehring 
The below also appears in the RT Wiki 3.8.3 release announcement comments area 
. . .

I have just done a fresh install of 3.8.3 on SLES10SP2/MySQL 5.0.26/Apache2. I 
keep getting The page you requested could not be found when creating or 
replying to a ticket. The workaround is to remove the extra /rt that is 
inserted into the browser's address line and then things work fine. I have also 
tried fiddling with the SiteConfig.pm to affect the pathing, but no go. The doc 
I have shows two statements, Set($WebURL = ... and Set($WebImagesURL = ... 
that Apache does not like, so I have to comment them out to start the 
webserver. I get the same result w/both IE7 and Firefox 3.0.11.

Any ides?

TIA,

Victor Gehring, CNE, CCDA, ITIL
Sr. Systems Engineer
PC Network, Inc.
100 S. Broad St. Suite 1205
Philadelphia, PA 19110
267-236-0015 x312
cell: 609-703-9799

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