[rt-users] Debugging warning messages
I'm getting a lot of the following in the logs. How do I begin to debug this? [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of uninitialized value in string eq at /usr/local/share/perl5/HTML/FormatText/WithLinks.pm line 143. (/usr/local/share/perl5/HTML/FormatText/WithLinks.pm:143) [warning]: Use of u
[rt-users] Ticket reply de-duplication?
Hi everyone, Whether we use the mailgateway or responding via the web interface, it appears that the original message is quoted in the body of the reply, which I understand is what is customary for e-mail communication. However, when the reply count increases, the content of each record balloons. It does so to the point that some tickets timeout when attempting to load. Given that RT saves and displays the main messages, it seems that saving the quoted messages in each transaction is redundant. Is there a way to strip the quoted parts of the messages automatically? Thanks, Viet
