[rt-users] Suggestion: Marking new messages as read

[Wardrop]

Ok, this has annoyed me for the 6 years we've been using Request Tracker.
When there's a new message against a ticket, I always click on the "New"
link to take me to the new message. That's work fine, except it doesn't mark
the message as read. I need to go back up to the top of the page, and click
the link in the New Message notification box. I've attached screenshots
showing the "New" link I'm talking about, and the "New Message" notification
box. Can the behaviour of the "New" be be changed to also automatically mark
the new messages as read?

 
 



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Re: [rt-users] Show Stalled Tickets in Quick Search

[Wardrop]

Ok,

Within share/html/Elements/Quicksearch there's a toggle for switching
between QueueSummaryByLifecycle and QueueSummaryByStatus. I changed
$SplitByLifecycle to 0  and indeed, stalled now displays in Quick Search on
the dashboard, but I still want to see Resolved tickets. So I want 4
columns: new, open, stalled and resolved. I assume I need to change the
QueueSummaryByStatus view to show these 4 columns, but it's not
immediately obvious how this view chooses which statuses to display.

Cheers,
Tom



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Re: [rt-users] Show Stalled Tickets in Quick Search

[Wardrop]

I found a `@statuses` argument at the bottom of QueueSummaryByStatus. I
copied QueueSummaryByStatus into RT's local directory and populated the
@statuses variable/argument with `('new', 'open', 'stalled', 'resolved')`
which works... but only every second page load. If I remove the logic that
checks whether the `@statuses` argument is set, it works on every page load.
Clearly there's something weird with RT templates. I've noticed this
weirdness before.

Anyone have any clues as to what's happening here?



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[rt-users] Show Stalled Tickets in Quick Search

[Wardrop]

Hi,

I'm wondering how I would go about adding a stalled tickets column to the
Quick Search display on the dashboard. I've done a Google, but a lot of the
information seems to pertain to older versions of RT. I'm on RT 4.2.2.

I've looked at ./share/html/Elements/Quicksearch expecting to find some
clues, but alas, nothing. Can anyone point me in the right direction or just
tell me how to it?

Cheers,
Tom



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[rt-users] How to Mark Messages as Read in RT4?

[Tom Wardrop]

In Request Tracker 3.8.2 that we recently upgraded from (to 4.0.6), you mark
a message as read by either clicking the New link next to the ticket, or
by clicking at link at the top of the ticket history which read something
like Mark all messages as read. In RT 4.0.6, neither of this is possible,
and it seems the only way to mark a ticket as read is to reply to it, which
is just silly because you reading a ticket and replying to a ticket are two
very different things.

Our IT department is finding this to be quite frustrating as their workflow
made heavy use of the read/unread status of tickets which now seems to be
broken in 4.0.6. Am I missing something here? Is there any way to mark a
ticket as read without replying to it?

Thanks,
Tom
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