[rt-users] Unprivileged users can't view own open/closed tickets
Hi list, I'm adding a unprivileged user on RT and it can't view the own open/closed tickets. This user is in a group, and this group is on a queue. This is the configuration of the permissions: Queue: Group Rights: -Create tickets -View custom field values -View ticket summaries Rights for Staff: -Own tickets Rights for Administrators: None Group: Rights for Staff: -View group -View group dashboards -View saved searches Rights for Adminstrators: -Create modify and delete saved searches I searched the wiki and have not found any solution I'm doing something wrong or it's a bug? Best regards Xavier Barnada Rius
[rt-users] Custom fields and non privileged users
Hi I'm configuring a RT4 and I have a problem. I want to use custom fields on tickets. I tried to create a non privileged user with "view custom fields" permission .I tried to create a ticket with this user and the custom field don't appear on the form of ticket and don't allow me to create the ticket because a custom field validation error. I searched possible solutions and set this user as a privileged user.With privileged user the custom field appear on the create ticket form but appear another option that allows the user to set the initial status of the ticket and I want the user only can create tickets as "New". There is any possible solution to show the custom field on non privileged users or hide the initial status on the privileged users? Cheers
