Re: [rt-users] '--' in request cuts off history when replying?
Still having this problem, even with all modifications removed. The only changes made were local file overrides on MessageBox changing the original signature -- from: $signature = "-- \n". $text; to: $signature = "\n\n\n-- \n". $text . "\n\n"; And the order of elements in the textarea -- from: <% $Default || '' %><% $message %><% $signature %> to: <% $Default || '' %><% $signature %><% $message %> -- View this message in context: http://requesttracker.8502.n7.nabble.com/in-request-cuts-off-history-when-replying-tp54420p54428.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] '--' in request cuts off history when replying?
Kevin, Thanks for the response. From what you wrote, I looked at issues we had and they are actually always caused by email signatures - I didn't realize that before. When an incoming email from a requestor has a signature like this: -- Signature The cut off happens. I'm assuming this is because it matches Request Tracker's internal signature format. We had this problem even after removing the local file, clearing the mason and restarting apache. Is this something we need to learn to live with, or is there an easy way to knock out the -- signature config on incoming emails? I'll run some more tests on my end. -- View this message in context: http://requesttracker.8502.n7.nabble.com/in-request-cuts-off-history-when-replying-tp54420p54423.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] '--' in request cuts off history when replying?
Hi all, We're running RT 4.0.4 and we found a weird set of circumstances. The only modification we have to our system is a local override to move the signature to the top. Here is what I am experiencing: * A requestor emails in their response and their e-mail contains '--' * When our staff reply to their ticket, the history ends at that '--' So if I email in a ticket saying "Please -- look into this issue..." , when my staff replies to the ticket, the history is limited to "Please" (the text before '--'). I'm sure it's those characters being interpreted as an RT user signature but I cannot find a good way to fix this. I would appreciate some assistance. Thanks! -- View this message in context: http://requesttracker.8502.n7.nabble.com/in-request-cuts-off-history-when-replying-tp54420.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Email Message Cut off on Reply
Anyone else seeing an issue like this where the conversation is getting cut off after a few replies. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Email-Message-Cut-off-on-Reply-tp54140p54352.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Email Message Cut off on Reply
I should also mention that alot off the cutoff messages have '--' in them in places other than on our user's signatures which leads me to wonder if RT counts those as messages and cuts it off at 3 or so? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Email-Message-Cut-off-on-Reply-tp54140p54141.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Email Message Cut off on Reply
We're having an issue with RT where sometimes, when responding to a ticket via email, the older information is cut off. It seems like RT is limiting the length of the message body. So if a conversation consists of: Message A Reply B Message C Reply D In the UI, the whole conversation will be recorded. However, Reply D will have Message C and none of the remaining correspondence. If I click to show the outgoing message, it's cut off there as well so it's definately happening in RT (not on an outgoing/incoming mail server). It's a problem for us because we need to show clients the entire thread in our responses. Any thoughts? It almost feels like 'Maximum inline message length' / MaxInlineBody setting but for email. Thanks Chris -- View this message in context: http://requesttracker.8502.n7.nabble.com/Email-Message-Cut-off-on-Reply-tp54140.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
