[rt-users] Using/Sorting Categories of CustomFields
Greetings. I sent this e-mail before subscribing to the list and I don't think it got through. Additionally, I fogot to include my technical specs. I'm new to RT and struggling to find detailed documentation about the "Category" field for a "Select one value" CustomField. The FAQ states that it allows one to do a two level select, but I've found three issues with this: In IE: Choosing a category in the first select does not affect (filter) the second. I found this reported here: http://rt3.fsck.com/Ticket/Display.html?id=13235. In Firefox: Choosing a category, selecting a value from that category, then changing the category does not reset (clear) the selected value. Shouldn't this be the normal behavior? Has any one changed this? I need to sort a custom field by its category and then its name. The problem I'm encountering is that the category names are repeated if they are not successive. I can fix this by specifying the sort value for each, but it would be better to change the SQL sort. Does anyone have a recommendation for changing this? I've been trying to track it down. I'm running RT 3.8.4 on Solaris 10 with Apache 2.2.11, mod_perl 2.0.4, ,MySQL 5.1.36, and Perl 5.10.0. Thank you for your assistance. Chris___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Perl Books for RT
Eric, Do you require a book? I recommend http://learn.perl.org and its online library (http://www.perl.org/books/library.html). Enjoy, Chris Eric Chatham Sent by: rt-users-boun...@lists.bestpractical.com 08/20/2009 03:41 PM To "rt-users@lists.bestpractical.com" cc Subject [rt-users] Perl Books for RT Hello, Does anyone know a good version of Perl to purchase and read with RT Essentials. I know nothing about PERL and I need to learn it – our company is moving towards a Linux atmosphere. Trying to understand how the all works is racking my brain. I’m rather new to Linux -- and Perl for that matter. Please. Any assistance would be great. Thank you, Eric Chatham CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about changing the look and feel of RT
Jake, Here's how I've changed the background: I copied /usr/local/rt3/share/html/NoAuth/css/web2/layout.css to /usr/local/rt3/local/html/NoAuth/css/web2/layout.css, commented out "background:" under "body" and created a new background entry: "background: #8B;" Chris elsif Sent by: rt-users-boun...@lists.bestpractical.com 11/16/2009 10:59 AM To rt-users@lists.bestpractical.com cc Subject [rt-users] Question about changing the look and feel of RT RT 3.8.5 on FreeBSD-6.2 using Apache 2.2.6 using mason_handler.fcgi I can not figure out how to change the color scheme of RT to be red instead of blue. I've Googled the hell out of the issue and have yet to come to a solution. I've found and replaced: /opt/rt3/share/html/NoAuth/css/web2/images/source/background-gradient.png ...with my own, which results in the top menu bar "RT at a glance" + "New ticket in" toolbar is now red. The rest of the page remains blue. I've tried changing multiple color entries in multiple .css files, but have yet to find the one that works. My HTML source refers to: ...but I have no main-squished.css anywhere. I've tried changing settings in /opt/rt3/share/html/NoAuth/css/web2/main.css, but have yet to find the right one. The worst part about this is that I know I've found the answer to this years ago in what was probably RT 3.0.x ro 3.1.x...and I know the answer must be out there somewhere, but just can't find it... If anyone can provide me guidance here, I would greatly appreciate it. -Jake ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
