I have changed /opt/rt3/lib/RT/Action/Autoreply.pm file to:
sub SetRecipients {
my $self=shift;
push(@{$self-{'To'}},
$self-TicketObj-Requestors-MemberEmailAddresses);
push(@{$self-{'Cc'}}, $self-TicketObj-Cc-MemberEmailAddresses);
push(@{$self-{'Cc'}},
$self-TicketObj-QueueObj-Cc-MemberEmailAddresses);
return(1);
}
But then even normal autoreply is not working.
Do you have another idea?
Mark Jenks-2 wrote:
You need to create a scrip to send to CC's. Just like the requestor
one.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of jendras
Sent: Monday, August 02, 2010 2:38 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Autoreply for CC
Hi,
I am using RT 3.8.7.
When RT sends back a acknowledgment to requestor it is not including CC
addresses from mail.
How can I make this happen? RT should send a mail to requestor and
separate
mail to CC addresses.
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