Re: [rt-users] rt-users Digest, Vol 105, Issue 27
Unsubscribe On Dec 28, 2012 10:00 PM, wrote: > Send rt-users mailing list submissions to > rt-users@lists.bestpractical.com > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > rt-users-requ...@lists.bestpractical.com > > You can reach the person managing the list at > rt-users-ow...@lists.bestpractical.com > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of rt-users digest..." > > > Today's Topics: > >1. Re: RTx-From gives a cross-site error... (Kevin Falcone) >2. Re: Custom authentication script fails with > > ExternalAuthPriority not defined, please check your configuration > file (Kevin Falcone) >3. Re: Dashboard and a glance question (Kevin Falcone) >4. R: Custom authentication script fails with > > ExternalAuthPriority not defined, please check your configuration > file (Scotto Alberto) >5. R: Custom authentication script fails with > > ExternalAuthPriority not defined, please check your configuration > file (Scotto Alberto) > > > -- > > Message: 1 > Date: Thu, 27 Dec 2012 13:56:15 -0500 > From: Kevin Falcone > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] RTx-From gives a cross-site error... > Message-ID: <20121227185615.ga64...@jibsheet.com> > Content-Type: text/plain; charset="us-ascii" > > On Fri, Dec 21, 2012 at 03:51:13PM -0600, k...@rice.edu wrote: > > You can click through but it adds an additional step and alarms the > > users. Does anyone have any pointers to documentation about how to > > fix these types of problems within RT 3.8? > > Have you reached out to the author? This isn't a BPS module so I'm > not familiar with the internals of it. > > -kevin > -- next part -- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 235 bytes > Desc: not available > URL: < > http://lists.bestpractical.com/pipermail/rt-users/attachments/20121227/4edf00b5/attachment-0001.pgp > > > > -- > > Message: 2 > Date: Thu, 27 Dec 2012 14:18:51 -0500 > From: Kevin Falcone > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Custom authentication script fails with > > ExternalAuthPriority not defined, please check your configuration > file > Message-ID: <20121227191851.gb64...@jibsheet.com> > Content-Type: text/plain; charset="us-ascii" > > On Thu, Dec 20, 2012 at 11:56:44AM +, Scotto Alberto wrote: > >But for security reasons I want to execute it as another user (I > created the Unix user > >"selfservice", as well as the RT user "selfservice"). Executing the > script as this Unix user, > >DoAuth fails with the following message: > > > >ExternalAuthPriority not defined, please check your configuration > file. > > Does the selfservice user have access to read your Configuration files > and all the RT libraries? > > -kevin > -- next part -- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 235 bytes > Desc: not available > URL: < > http://lists.bestpractical.com/pipermail/rt-users/attachments/20121227/9228a80d/attachment-0001.pgp > > > > -- > > Message: 3 > Date: Thu, 27 Dec 2012 14:19:56 -0500 > From: Kevin Falcone > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Dashboard and a glance question > Message-ID: <20121227191956.gc64...@jibsheet.com> > Content-Type: text/plain; charset="utf-8" > > On Thu, Dec 20, 2012 at 05:33:35PM +0100, Jan Niezb?dny wrote: > > I have a question. It?s possible to change home page (a glance) for a > > specific group? Or to change group dashboard page with home page (a > > glance). > > Neither of these are currently features of RT. They are both > something we'd love to see in a future release. > > I know a number of clients who bookmark dashboards to use as homepages > (since they have a standard URL) and who use Callbacks to modify the > Home link to return to that dashboard. > > -kevin > -- next part -- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 235 bytes > Desc: not available > URL: < > http://lists.bestpractical.com/pipermail/rt-users/attachments/20121227/2aa6b1ff/attachment-0001.pgp > > > > -- > > Message: 4 > Date: Thu, 27 Dec 2012 21:41:17 + > From: Scotto Alberto > To: Kevin Falcone , > "rt-users@lists.bestpractical.com" < > rt-users@lists.bestpractical.com> > Subject: [rt-users] R: Custom authentication script fails with > > ExternalAuthPriority not defined, please check your configuration > file > Message-ID: > > > Con
[rt-users] Request Tracker 4.0.4 via Apt-get on Ubuntu 12.04 - Apache Errors
Hi All, I am still having problems in trying to run request tracker on my linode vps with ubuntu 12.04. I have other php scripts installed in /var/www RT is installed in : /etc/request-tracker4/ /usr/share/request-tracker4/ following are the errors when I try to browse to "http://mydomain.com/rt"; - [Wed Nov 28 18:42:52 2012] [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Wed Nov 28 18:47:52 2012] [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Wed Nov 28 18:47:52 2012] [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" restarted (pid 4894) [Wed Nov 28 18:47:53 2012] [warning]: Constant subroutine Plack::Handler::FCGI::RUNNING_IN_HELL redefined at /usr/share/perl/5.14/ constant.pm line 136. (/usr/share/perl/5.14/constant.pm:136) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine new redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 13. (/usr/share/perl5/Plack/Handler/FCGI.pm:13) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine run redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 29. (/usr/share/perl5/Plack/Handler/FCGI.pm:29) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine _handle_response redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 158. (/usr/share/perl5/Plack/Handler/FCGI.pm:158) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_fork redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 188. (/usr/share/perl5/Plack/Handler/FCGI.pm:188) [Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_detach redefined at /usr/share/perl5/Plack/Handler/FCGI.pm line 193. (/usr/share/perl5/Plack/Handler/FCGI.pm:193) [Wed Nov 28 18:47:53 2012] [crit]: Something went wrong while trying to run RT's standalone web server: Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. (/usr/share/request-tracker4/lib/RT.pm:351) Something went wrong while trying to run RT's standalone web server: Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. [Wed Nov 28 18:47:53 2012] [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" (pid 4894) terminated by calling exit with status '255' [Wed Nov 28 18:47:53 2012] [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Wed Nov 28 18:54:02 2012] [crit]: Something went wrong while trying to run RT's standalone web server: Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. (/usr/share/request-tracker4/lib/RT.pm:351) Something went wrong while trying to run RT's standalone web server: Undefined subroutine &FCGI::FAIL_ACCEPT_ON_INTR called at /usr/share/perl5/Plack/Handler/FCGI.pm line 51. [Wed Nov 28 18:54:02 2012] [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" (pid 5104) terminated by calling exit with status '255' [Wed Nov 28 18:54:02 2012] [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds - I am not able to resolve these, I have checked all perl dependencies are installed. I disabled the GnuGPG in a config file and it removed some errors from apache error log. Following is the entry I have in my /etc/apache2/sites-available/default file : AddDefaultCharset UTF-8 FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi -processes 5 -idle-timeout 300 #FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi -initial-env RT_SITE_CONFIG=/etc/request-tracker4/RT_SiteConfig.pm Alias /rt/NoAuth/images/ /usr/share/request-tracker4/html/NoAuth/images/ ScriptAlias /rt /usr/share/request-tracker4/libexec/rt-server.fcgi Order allow,deny Allow from all Options +ExecCGI AddHandler fastcgi-script fcgi Will be grateful if someone could assist in getting this up and running. I have followed / read various how-tos etc but I am not much knowledgeable about perl. Kind regards We're hiring! http://bestpractical.com/jobs
[rt-users] RT4 - Ubuntu 12.04- Apache2 - Fastcgi
Hi All, I have a Ubuntu 12.04 server installed on my machine. I am trying to install request-tracker4. Here's what I have done so far : a) Installed request-tracker via "`sudo apt-get install request-tracker4`" b) I then tried configuring RT_SiteConfig.pm in `/etc/request-tracker4` but then ran into problems in populating the MySQL database. c) I then did `sudo dpkg-reconfigure request-tracker4` d) It solved my problems of not being able to populate / setup mysql etc. e) Now, I am trying to setup rt under `www.mydomain.com/rt` I have read various how-to's and bestpractical's own guides but I am not very much a expert in Apache configurations so stuck. My Current Ubuntu 12.04 server setup: Apache2, Fastcgi installed (checked in `/etc/apache2/mods-enabled` Web Server document root is default `/var/www/` Web user `www-data` *Question is *: 1 ) Where and What shall I put in Apache configuration to start using RT via the web-interface ? I have seen two files in `/etc/request-tracker4/` `apache2-fastcgi.conf` and `apache2-fcgid.conf` I even tried making a `ln -s apache2-fastcgi.conf /etc/apache2/conf.d` but when I tried opening that file in root while in the conf.d directory it said `too many levels`. Any request tracker experts on ubuntu ?:-) Your help will be very useful and appreciated Thanks !! We're hiring! http://bestpractical.com/jobs
