Re: [rt-users] New RT Installation and corrupted RT Graphics??
ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc? nanastasiou wrote: > > No, I didn't. What is the best practice? Also what about rt? Am I mean to > run it under the rt user or the root user? > > What permissions should I assign to mason_data/obj/ ? > > > > > Kevin Falcone-2 wrote: >> >> On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: >>> >>> Actually even on port 8080 I get permission errors. >>> At the moment I am running both rt+apache under the root account. Am I >>> meant >>> to create a seperate user account to run them on? >> >> Apache by default starts as root but drops privileges. >> Did you really override that to force it to run as root all the time? >> >> As noted, your permissions in mason_data/obj/ need to be fixed >> >> -kevin >> >>> >>> Kevin Falcone-2 wrote: >>> > >>> > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >>> >> >>> >> Ok, Just noticed that if i use port 8080 none of those error messages >>> >> come >>> >> up. Is this the port I am meant to use with RT ? >>> > >>> > RT runs on the port you configure it to use. As pointed out later in >>> > the thread, your error comes because of mixing permissions. >>> > >>> > I assume you're running rt-server on 8080 as root and apache on 80 as >>> > non-root and that'll break your permissions >>> > >>> > -kevin >>> > >>> > >>> > >>> > >>> > 2011 Training: http://bestpractical.com/services/training.html >>> > >>> >>> -- >>> View this message in context: >>> http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html >>> Sent from the Request Tracker - User mailing list archive at Nabble.com. >>> >>> >>> >>> 2011 Training: http://bestpractical.com/services/training.html >> >> >> >> >> 2011 Training: http://bestpractical.com/services/training.html >> > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114653.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc nanastasiou wrote: > > No, I didn't. What is the best practice? Also what about rt? Am I mean to > run it under the rt user or the root user? > > What permissions should I assign to mason_data/obj/ ? > > > > > Kevin Falcone-2 wrote: >> >> On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: >>> >>> Actually even on port 8080 I get permission errors. >>> At the moment I am running both rt+apache under the root account. Am I >>> meant >>> to create a seperate user account to run them on? >> >> Apache by default starts as root but drops privileges. >> Did you really override that to force it to run as root all the time? >> >> As noted, your permissions in mason_data/obj/ need to be fixed >> >> -kevin >> >>> >>> Kevin Falcone-2 wrote: >>> > >>> > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >>> >> >>> >> Ok, Just noticed that if i use port 8080 none of those error messages >>> >> come >>> >> up. Is this the port I am meant to use with RT ? >>> > >>> > RT runs on the port you configure it to use. As pointed out later in >>> > the thread, your error comes because of mixing permissions. >>> > >>> > I assume you're running rt-server on 8080 as root and apache on 80 as >>> > non-root and that'll break your permissions >>> > >>> > -kevin >>> > >>> > >>> > >>> > >>> > 2011 Training: http://bestpractical.com/services/training.html >>> > >>> >>> -- >>> View this message in context: >>> http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html >>> Sent from the Request Tracker - User mailing list archive at Nabble.com. >>> >>> >>> >>> 2011 Training: http://bestpractical.com/services/training.html >> >> >> >> >> 2011 Training: http://bestpractical.com/services/training.html >> > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114652.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
No, I didn't. What is the best practice? Also what about rt? Am I mean to run it under the rt user or the root user? What permissions should I assign to mason_data/obj/ ? Kevin Falcone-2 wrote: > > On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: >> >> Actually even on port 8080 I get permission errors. >> At the moment I am running both rt+apache under the root account. Am I >> meant >> to create a seperate user account to run them on? > > Apache by default starts as root but drops privileges. > Did you really override that to force it to run as root all the time? > > As noted, your permissions in mason_data/obj/ need to be fixed > > -kevin > >> >> Kevin Falcone-2 wrote: >> > >> > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >> >> >> >> Ok, Just noticed that if i use port 8080 none of those error messages >> >> come >> >> up. Is this the port I am meant to use with RT ? >> > >> > RT runs on the port you configure it to use. As pointed out later in >> > the thread, your error comes because of mixing permissions. >> > >> > I assume you're running rt-server on 8080 as root and apache on 80 as >> > non-root and that'll break your permissions >> > >> > -kevin >> > >> > >> > >> > >> > 2011 Training: http://bestpractical.com/services/training.html >> > >> >> -- >> View this message in context: >> http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> >> >> 2011 Training: http://bestpractical.com/services/training.html > > > > > 2011 Training: http://bestpractical.com/services/training.html > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114346.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Actually even on port 8080 I get permission errors. At the moment I am running both rt+apache under the root account. Am I meant to create a seperate user account to run them on? Kevin Falcone-2 wrote: > > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >> >> Ok, Just noticed that if i use port 8080 none of those error messages >> come >> up. Is this the port I am meant to use with RT ? > > RT runs on the port you configure it to use. As pointed out later in > the thread, your error comes because of mixing permissions. > > I assume you're running rt-server on 8080 as root and apache on 80 as > non-root and that'll break your permissions > > -kevin > > > > > 2011 Training: http://bestpractical.com/services/training.html > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? nanastasiou wrote: > > Thank you John. I deleted my RT_SiteConfig.pm and then used the > web_installer which generated the config file again. The page is now > displayed properly and i am able to login. > > But when I go into certain areas like Settings->Options I get an error > page: > > Couldn't create object file > /opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj: > Permission denied > > Any ideas? > > > john s. wrote: >> >> All apache files which are relevant for the rt instance. >> >> It depends on in which way you have build your apache infrastructure ... >> >> for example : >> >> you can manage apache with virtual host files or one main httpd.conf .. >> or you can include additional configs... >> >> if you have no idea about the apache configs... check the >> web_deployment.pod File in your rt4 file under the directory Docs >> >> Addition: >> >> The Error logs is definied in the RT_SiteConfig.pm >> >> And the apache error log dependes which linux u use >> >> fior example: debain linux is almost /var/logs/apache2 >> >> >> >> best regards john >> >> >> >> >> >> >> >> >> >> > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32106499.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Thank you John. I deleted my RT_SiteConfig.pm and then used the web_installer which generated the config file again. The page is now displayed properly and i am able to login. But when I go into certain areas like Settings->Options I get an error page: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj: Permission denied Any ideas? john s. wrote: > > All apache files which are relevant for the rt instance. > > It depends on in which way you have build your apache infrastructure ... > > for example : > > you can manage apache with virtual host files or one main httpd.conf .. or > you can include additional configs... > > if you have no idea about the apache configs... check the > web_deployment.pod File in your rt4 file under the directory Docs > > Addition: > > The Error logs is definied in the RT_SiteConfig.pm > > And the apache error log dependes which linux u use > > fior example: debain linux is almost /var/logs/apache2 > > > > best regards john > > > > > > > > > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32106473.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Hi Thomas, what files do i need to check for the apache configuration and the rt error logs? Thomas Sibley wrote: > > On 07/18/2011 08:16 AM, nanastasiou wrote: >> Anyone can help? > > In all likelihood you've misconfigured apache, but without the RT error > logs and apache configuration, we can't really help you. > > Cheers, > Thomas > > > 2011 Training: http://bestpractical.com/services/training.html > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32083033.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Anyone can help? nanastasiou wrote: > > Hi, > > After compiling and installing, I set up the mysql database, configured > RT_SiteConfig.pm and rt4.conf but when i try to get into it the page > doesn't show up properly??? > > http://old.nabble.com/file/p32068825/rt4.JPG rt4.JPG > http://old.nabble.com/file/p32068825/rt4.conf rt4.conf > http://old.nabble.com/file/p32068825/RT_SiteConfig.pm RT_SiteConfig.pm > > I have attached a screenshot, the rt4.conf file and the RT_SiteConfig.pm > file. Any ideas? > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32082739.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
[rt-users] New RT Installation and corrupter RT Graphics??
Hi, After compiling and installing, I set up the mysql database, configured RT_SiteConfig.pm and rt4.conf but when i try to get into it the page doesn't show up properly??? http://old.nabble.com/file/p32068825/rt4.JPG rt4.JPG http://old.nabble.com/file/p32068825/rt4.conf rt4.conf http://old.nabble.com/file/p32068825/RT_SiteConfig.pm RT_SiteConfig.pm I have attached a screenshot, the rt4.conf file and the RT_SiteConfig.pm file. Any ideas? -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupter-RT-Graphics---tp32068825p32068825.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT installation on CentOS
Thank you. Any idea what I need to change below to configure it with gmail ? # .fetchmailrc poll mail.yourdomain.com proto pop3: username rt password * mda "/path/to/perl \ /path/to/rt-mailgate --url http://localhost/ \ --queue general --action correspond" Mark Jenks-2 wrote: > > You would have to enable pop on gmail, and setup fetchmail. > > http://requesttracker.wikia.com/wiki/POP3Mailgate > > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nanastasiou > Sent: Tuesday, May 24, 2011 11:12 AM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] New RT installation on CentOS > > > Hi, > > I've been trying to install RT on a new CentOS Server following this > guide. > http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome > http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome > > When comes to the EMAIL section I am not sure how to proceed. We don't use > exchange but Gmail to handle all our emails. Can I still use Gmail for > emails with RT ? Thanks > > -- > View this message in context: > http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > Electronic Privacy Notice. This e-mail, and any attachments, contains > information that is, or may be, covered by electronic communications > privacy > > laws, and is also confidential and proprietary in nature. If you are not > the intended recipient, please be advised that you are legally prohibited > from > > retaining, using, copying, distributing, or otherwise disclosing this > information in any manner. Instead, please reply to the sender that you > have > > received this communication in error, and then immediately delete it. > Thank you in advance for your cooperation > > -- View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31697173.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] New RT installation on CentOS
Hi, I've been trying to install RT on a new CentOS Server following this guide. http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome When comes to the EMAIL section I am not sure how to proceed. We don't use exchange but Gmail to handle all our emails. Can I still use Gmail for emails with RT ? Thanks -- View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
