I was able to successfully able to run the following command make initialize-database and follow throught the entire settings.
When I?enter my url helpdesk.example.com/rt, I got the following page? cannot be found error message http 404. Nonetheless, when i enter my regular url without /rt, i saw a message that says "It Works!". Please help. Whoever is having a make initialize error message should go back to the directory where the rt package was untar and run the following command: make initialize-database
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