[rt-users] Addon to help manage replies?

[Tyler Hall]

Does anyone know of an add-on to help manage replies within RT?  I'm looking
for something to hide the original email when someone replies to a ticket?

That way, when we view tickets it's not 50 pages long and only 20 pages of
real replies, the other 30 just original/reply data.

If that's not clear, this is an example:

Currently:
---

My server is still offline..

 We have rebooted your server, please check again.

 My server is offline, can you please reboot?



That I'd like to see:
---

My server is still offline...

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Re: [rt-users] Addon to help manage replies?

[Jerrad Pierce]

There's been recent discussion of attempt to cope with this on the list.
A careful search should come up with something. However, this can also
be solved in part through changing how you interact with RT: use the
non-quoting correspondence links at the top of the ticket display.

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