[rt-users] AdminCC for queues not to get notified after ticket has owner
I can seem to find the right way to accomplish this: I have my groups as adminCCs for their respective queues so that they get notified when tickets get created which is working great, however once a tech picks up a ticket I do not want everyone getting notified on ticket correspondence, I see that I can delete that global Scrip but that seems a bit drastic. Is there a better way? TIA, Steve
Re: [rt-users] AdminCC for queues not to get notified after ticket has owner
Steve, Modify the scrip as to who gets the notification. Kenn LBNL On Thu, Oct 21, 2010 at 9:49 AM, Steve O'Brien wrote: > I can seem to find the right way to accomplish this: > > I have my groups as adminCCs for their respective queues so that they get > notified when tickets get created which is working great, however once a > tech picks up a ticket I do not want everyone getting notified on ticket > correspondence, I see that I can delete that global Scrip but that seems a > bit drastic. Is there a better way? > > > > TIA, > > Steve > > >
Re: [rt-users] AdminCC for queues not to get notified after ticket has owner
Hi Steve, You have several solutions: 1) notify adminccs only on create and not on correspond 2) notify adminccs only if owner is nobody Both you can do by managing conditions on your scrips. Second case requires custom condition, but it's very easy condition to write. Check out http://wiki.bestpractical.com/view/CustomConditionSnippets On Thu, Oct 21, 2010 at 8:49 PM, Steve O'Brien wrote: > I can seem to find the right way to accomplish this: > > I have my groups as adminCCs for their respective queues so that they get > notified when tickets get created which is working great, however once a > tech picks up a ticket I do not want everyone getting notified on ticket > correspondence, I see that I can delete that global Scrip but that seems a > bit drastic. Is there a better way? > > > > TIA, > > Steve > > -- Best regards, Ruslan.
