[rt-users] Applying CF to single tickets
Hi Is it possible to apply CF's only to single tickets at a time? What I imagined was using a scrip to check if a certain condition was true when the ticket is updated, and if it is apply the CF to the ticket. Thanks Magnus
Re: [rt-users] Applying CF to single tickets
On Wed, Mar 16, 2011 at 9:19 AM, Magnus Mikkelsen wrote: > Hi > > Is it possible to apply CF's only to single tickets at a time? No. > What I imagined was using a scrip to check if a certain condition was true > when the ticket is updated, and if it is apply the CF to the ticket. By default CF has no value and no additional records created in the DB. Why do you need this? There is an extension on the CPAN to hide all "no values" from ticket's Display.html page. > > Thanks > > Magnus > > > > -- Best regards, Ruslan.
Re: [rt-users] Applying CF to single tickets
Yes its possible, but the cf fields will be visible (with empty values) to all tickets in the queue where the cfs apply to. You should be able to auto populate the cf fields via a scrip, you can do that under any conditions you define (create/update/or change of any field that have a transaction attached) Roy > -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Magnus Mikkelsen > Sent: 16 March 2011 06:19 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Applying CF to single tickets > > Hi > > Is it possible to apply CF's only to single tickets at a time? > > What I imagined was using a scrip to check if a certain condition was true > when the ticket is updated, and if it is apply the CF to the ticket. > > Thanks > > Magnus > >
Re: [rt-users] Applying CF to single tickets
Roy wrote: >Yes its possible, but the cf fields will be visible (with empty values) [Magnus Mikkelsen] Ok. I was interested in getting the cf invisible for tickets it didn't concern. I think I will solve it by queue organization instead. Best regards, Magnus
