Re: [rt-users] Auto advance due date?

[David Gibbs]

Kenneth Crocker wrote:
> Try this:
> 
> Description: On Correspond Update Due

Kenn:

Thanks!  That works exactly the way I need it to.

david
-- 
IBM i on Power Systems - For when you can't afford to be out of business

Re: [rt-users] Auto advance due date?

[Kenneth Crocker]

David,

Try this:

Description: On Correspond Update Due
Condition: On Correspond
Action: User Defined
Template: Global: Blank
Stage: TransactionBatch

Custom Action Prep Code:

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $Due = new RT::Date( $self->CurrentUser );

# Add 5 days to Due Date

$Due->SetToNow();
$Due->AddDays( 5 );
$ticket->SetDue( $Due->ISO );

return 1;

Custom Action Cleanup Code:

return 1;

Hope this helps.

Kenn
LBNL

On Thu, Feb 3, 2011 at 8:17 AM, David Gibbs  wrote:

> Folks:
>
> Can anyone recommend a Scrip or extensions that will allow me to
> automatically advance the due date on a ticket when it's replied to?
>
> I would like to advance the due date to 5 days from the time it's replied
> to automatically.
>
> Thanks!
>
> david
>
> --
> IBM i on Power Systems - For when you can't afford to be out of business
>
>

[rt-users] Auto advance due date?

[David Gibbs]

Folks:

Can anyone recommend a Scrip or extensions that will allow me to automatically 
advance the due date on a ticket when it's replied to?

I would like to advance the due date to 5 days from the time it's replied to 
automatically.

Thanks!

david

-- 
IBM i on Power Systems - For when you can't afford to be out of business