[rt-users] Auto resolve ticket with e-mail

2011-01-24 Thread Kurt Engle 
I am aware of the CommandByMail extenstion and have been able to make it work 
as advertised... 

But, is there a way to auto-resolve a ticket by simply sending an email to a 
specific address similar to the way that you can create and comment on a ticket 
by sending to a specific e-mail. Basically, sending email to 
queue-reso...@rt.blah with a line in the /etc/aliases file that would look 
like: 

queue-resolve: |/etc/smrsh/rt-mailgate --queue queue --action resolve 
--url https://rt.blah; 

Is this possible? 

Kurt Engle

Re: [rt-users] Auto resolve ticket with e-mail

2011-01-24 Thread Kevin Falcone 
On Mon, Jan 24, 2011 at 01:31:15PM -0800, Kurt Engle wrote:
I am aware of the CommandByMail extenstion and have been able to make it 
 work as advertised...
 
But, is there a way to auto-resolve a ticket by simply sending an email to 
 a specific address
similar to the way that you can create and comment on a ticket by sending 
 to a specific
e-mail. Basically, sending email to queue-reso...@rt.blah with a line in 
 the /etc/aliases
file that would look like:
 
queue-resolve:  |/etc/smrsh/rt-mailgate --queue queue --action 
 resolve --url
https://rt.blah;

perldoc /opt/rt3/bin/rt-mailgate

-kevin


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