[rt-users] Broke RT somehow...Help please
Good afternoon. I updated some things in CentOS and now my RT is broken. I am not sure where to continue looking at this point. I have checked the error logs, access logs, etc. but I see nothing out of the ordinary. I am assuming that it is maybe something with Mason that I broke??? When I try to access the login page the browser (Safari 4) just downloads a blank file to my computer. I am lost, any help appreciated... Greg Evans ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Broke RT somehow...Help please
http://www.gossamer-threads.com/lists/rt/users/41009?search_string=weaken On Mon 27.Jul'09 at 12:31:24 -0700, Greg Evans wrote: Good afternoon. I updated some things in CentOS and now my RT is broken. I am not sure where to continue looking at this point. I have checked the error logs, access logs, etc. but I see nothing out of the ordinary. I am assuming that it is maybe something with Mason that I broke??? When I try to access the login page the browser (Safari 4) just downloads a blank file to my computer. I am lost, any help appreciated... Greg Evans ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpgUmMfZEq07.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Broke RT somehow...Help please
Jesse, You are a lifesaver :) Greg Evans On Jul 27, 2009, at 1:38 PM, Jesse Vincent wrote: http://www.gossamer-threads.com/lists/rt/users/41009?search_string=weaken On Mon 27.Jul'09 at 12:31:24 -0700, Greg Evans wrote: Good afternoon. I updated some things in CentOS and now my RT is broken. I am not sure where to continue looking at this point. I have checked the error logs, access logs, etc. but I see nothing out of the ordinary. I am assuming that it is maybe something with Mason that I broke??? When I try to access the login page the browser (Safari 4) just downloads a blank file to my computer. I am lost, any help appreciated... Greg Evans ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Broke RT somehow...Help please
On Jul 27, 2009, at 3:31 PM, Greg Evans wrote: I updated some things in CentOS and now my RT is broken. I am not sure where to continue looking at this point. I have checked the error logs, access logs, etc. but I see nothing out of the ordinary. I am assuming that it is maybe something with Mason that I broke??? When I try to access the login page the browser (Safari 4) just downloads a blank file to my computer. I am lost, any help appreciated... Greg, I just went through a fairly torturous procedure getting RT running after an unintended MySQL upgrade. It would be interesting to know what it is you upgraded in CentOS? Was it MySQL 5? Then you may need to upgrade RT as well. OTOH, if you upgraded mod_perl or Apache, your HTML::Mason might indeed be the issue. It looks from your last part above that somehow the config for your Apache is not working to invoke the FCGI or mod_perl handler for your RT installation. Are you sure this is a blank file? Can you use wget (assuming you are on *nix including Mac OS X) and get the full headers? --ravi ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Broke RT somehow...Help please
Ravi, I had to reinstall Scalar::Util as per Jesse's suggestion. I shold have been documenting what I did, but heh, I didn't think it was a big deal, but I had been trying to upgrade Net::SSH and Net::SSH::Expect IIRC. Then after it was broken I went all crazy and started going through the list and upgrading/updating everything I could find that might be related. Heh. Next time (Hopefully there will not be one) I will try to have more patience and actually do some documenting. Greg Evans On Jul 27, 2009, at 1:47 PM, ravi wrote: On Jul 27, 2009, at 3:31 PM, Greg Evans wrote: I updated some things in CentOS and now my RT is broken. I am not sure where to continue looking at this point. I have checked the error logs, access logs, etc. but I see nothing out of the ordinary. I am assuming that it is maybe something with Mason that I broke??? When I try to access the login page the browser (Safari 4) just downloads a blank file to my computer. I am lost, any help appreciated... Greg, I just went through a fairly torturous procedure getting RT running after an unintended MySQL upgrade. It would be interesting to know what it is you upgraded in CentOS? Was it MySQL 5? Then you may need to upgrade RT as well. OTOH, if you upgraded mod_perl or Apache, your HTML::Mason might indeed be the issue. It looks from your last part above that somehow the config for your Apache is not working to invoke the FCGI or mod_perl handler for your RT installation. Are you sure this is a blank file? Can you use wget (assuming you are on *nix including Mac OS X) and get the full headers? --ravi ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
