Re: [rt-users] Can't add multiple attachments on reply
The problem was with the outdated Update.html file in my local/ folder, which did not had input name=Token type=hidden line. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58719.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] Can't add multiple attachments on reply
I can't add multiple attachments on reply ticket page. If I try to add another file, it replaces the one I attached before. Logs show no unusual errors. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Can't add multiple attachments on reply
What exactly are you clicking after you add one file? Are you clicking Add More Files between multiple clicks of Choose File? On 2 October 2014 17:43, andriusk andrius.kul...@gmail.com wrote: I can't add multiple attachments on reply ticket page. If I try to add another file, it replaces the one I attached before. Logs show no unusual errors. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Can't add multiple attachments on reply
I click reply on ticket menu. I click Choose a File I click Add More Files (the page refresh and I see the file I choosen in Attached file: with checkbox for deletion) I click Choose a File (to add another file) I click Add More Files (the page refresh and I see the file I choosen in Attached file: with checkbox for deletion, but the old file is gone) -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58685.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Can't add multiple attachments on reply
Thanks for confirming. Interestingly, another user had the same problem with RT v4.2.6: http://requesttracker.8502.n7.nabble.com/RT-4-2-6-Cannot-attach-multiple-attachments-when-opening-tickets-td58369.html Unfortunately though, no resolution was announced. Going off what was discussed, possibly flushing all of the session data might help. On 2 October 2014 17:51, andriusk andrius.kul...@gmail.com wrote: I click reply on ticket menu. I click Choose a File I click Add More Files (the page refresh and I see the file I choosen in Attached file: with checkbox for deletion) I click Choose a File (to add another file) I click Add More Files (the page refresh and I see the file I choosen in Attached file: with checkbox for deletion, but the old file is gone) -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58685.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Can't add multiple attachments on reply
How can I flush all session data? Truncate sessions table? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58687.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Can't add multiple attachments on reply
Hmm, no help from this. I get this not working on reply action, on creation of ticket I can add multiple files -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58689.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Can't add multiple attachments on reply
What is more, after the file is replaced by the second selected file, the attachment is not added to the ticket at all -- View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58690.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Can't add multiple attachments on reply
On Thu, Oct 02, 2014 at 05:55:31PM +1000, Alex Peters wrote: Thanks for confirming. Interestingly, another user had the same problem with RT v4.2.6: [1]http://requesttracker.8502.n7.nabble.com/ RT-4-2-6-Cannot-attach-multiple-attachments-when-opening-tickets-td58369.html Unfortunately though, no resolution was announced. Going off what was discussed, possibly flushing all of the session data might help. Actually, I never suggested flushing session data. I suggested there might be a problem with their session store. However, I did ask if it was replicable on issues.bestpractical.com or demo.bestpractical.com. It was not. Without a replication strategy we can follow, we really cannot debug something like this. -kevin pgpL0WHjH_Qzh.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
