Our company does not want to upgrade, so I need to figure it out in this
version. Any thoughts?
John
John White
Application Support Lead
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-Original Message-
From: Alex Vandiver [mailto:ale...@bestpractical.com]
Sent: Tuesday, December 09, 2014 11:34 AM
To: John White; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Capturing 'Started' Value
On 12/09/2014 08:34 AM, john.white wrote:
This is for RT ver. 3.8.2. I'm trying to capture the Started field
value in the Dates block and place it in a Custom Field (called
Started
Date) so that I can output that data in the spread sheet reports to
perform metrics (don't see how to output that data to the spreadsheets
any other way).
This trivial in RT 4.0 and later -- the column list that is displayed is the
set of columns that are exported in the spreadsheet.
Additionally, upgrading to a supported release means you won't be running an RT
with publicly disclosed remote exploits.
- Alex
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