I've been looking through the documentation on Approvals and hoped to get a little user point of view and help. So far this isn't working.
I have a CCB queue and I've made a template named XYZ-CCB ===Create-Ticket: codereview Subject: Code review for {$Tickets{'TOP'}->Subject} Depended-On-By: {$Tickets{'TOP'}->Id} Queue: ___Approvals Type: approval Content: Someone has created a ticket. you should review and approve it, so they can finish their work ENDOFCONTENT AdminCC: { my $group_name = 'My-CCB'; my $groups = RT::Groups->new( $RT::SystemUser ); $groups->LimitToUserDefinedGroups(); $groups->Limit( 'FIELD' => 'Name', 'OPERATOR' => '=', 'VALUE' => $group_name ); $groups->First->Id; } After that I made the script as per the docs - Condition: On Create Action: create tickets Template: XYZ-CCB I'm rather ignorant on this approvals module but as far as I can tell these appear to be correct however they are not. I'm working on getting educated on these workflows. To add to it; I'm being asked for 2 levels of approvals. So the group "My-Bosses" will approve it and then that of course goes to "My-Security" group. They're the final approval. So to eat this elephant I'm trying to get the simple single group working. Has anyone else done multi-group approvals? As always thank you.