Adrian:
You can modify the templates associated with the emails you want to send (ie
Correspondence template, Admin Comment templates etc) to include the Priority
Eg:
Subject: [Comment] [{$Ticket-QueueObj-Name}] [$Ticket-Subject] Priority
[{$Ticket-Priority}]
I would suggest you put the Priority before the subject
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Adrian Stel
Sent: 31 March 2011 14:13
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Change Email Subject Line ??
Hi All,
I would like to add issues priority to Email Subject, for example:
orginal subject is:
[support #98] [Comment] Testing - Ignore me...
new subject:
[support #98] [Comment] Testing - Ignore me... Priority 5
--
Best Regards
Adrian Stelmaszyk
