Re: [rt-users] Change Subject When Resolving

2014-01-09 Thread Nathan Baker 
That makes sense.  I might try to create a Scrip to update the ticket
subject, since it would be very convenient for this particular application.

Thanks!


On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley  wrote:

> On 01/09/2014 01:10 PM, Nathan Baker wrote:
>
>> Hello Everyone,
>>
>> We recently noticed that if you change the subject of a ticket while you
>> are resolving it, the change does not take effect.  I've noticed this
>> for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
>> yet.  Can anyone confirm if this is a bug or if it's something
>> mis-configured?
>>
>> Thanks,
>> Nate
>>
>
> As far as I understand it, changing the subject line when resolving,
> commenting & replying will only set it for that transaction.  To change it
> permanently you'll want to change it via the ticket details.
>

Re: [rt-users] Change Subject When Resolving

2014-01-09 Thread Tim Wiley 

On 01/09/2014 01:10 PM, Nathan Baker wrote:

Hello Everyone,

We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect.  I've noticed this
for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
yet.  Can anyone confirm if this is a bug or if it's something
mis-configured?

Thanks,
Nate


As far as I understand it, changing the subject line when resolving, 
commenting & replying will only set it for that transaction.  To change 
it permanently you'll want to change it via the ticket details.

[rt-users] Change Subject When Resolving

2014-01-09 Thread Nathan Baker 
Hello Everyone,

We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect.  I've noticed this for
RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet.
 Can anyone confirm if this is a bug or if it's something mis-configured?

Thanks,
Nate