Re: [rt-users] Checking group membership and change queue

[Ruslan Zakirov]

Hi,

As I understand you want to put tickets into a queue depending on
requestor's information and have only one email address for users to
use. You need a queue where all tickets are created by email then
transfered to another queue. Use a scrip to transfer tickets.

On Tue, Mar 1, 2011 at 1:01 AM, Sadler, Anthony
anthony.sad...@yrbrands.com wrote:
 Hi all:



 (First post. Yay!)



 I’ve tried mucking around with examples to try and get this to work (even
 things specifically designed for this) and can’t get it to work for the life
 of me.



 We have RT setup with LDAP imports. Each LDAP import ties to a specific OU
 and files people in a specific group. So all the users in OU 1 get put in an
 RT group called “1”. When said users email RT, I want the email to go into a
 single queue and be picked up by a scrip. This scrip looks at the
 requestor’s email address and files it in one of several queues based on
 their group membership. So when people from OU 1 email, it gets placed in OU
 1’s queue and the admins responsible for OU1 go and sort it out.



 Basically what I want is a queue for each OU in Active Directory.



 I don’t want to do this using multiple email addresses because users will
 simply not obey and emails will go left right and centre.



 Can someone explain roughly how to do this, or point me to any examples that
 show how to do this? The ones on the forums I’ve tried and have failed, but
 how much of it is because I have no idea what I’m doing with scrips….



 Thanks



 Anthony







-- 
Best regards, Ruslan.

[rt-users] Checking group membership and change queue

[Sadler, Anthony]

Hi all:

 

(First post. Yay!)

 

I've tried mucking around with examples to try and get this to work
(even things specifically designed for this) and can't get it to work
for the life of me.

 

We have RT setup with LDAP imports. Each LDAP import ties to a specific
OU and files people in a specific group. So all the users in OU 1 get
put in an RT group called 1. When said users email RT, I want the
email to go into a single queue and be picked up by a scrip. This scrip
looks at the requestor's email address and files it in one of several
queues based on their group membership. So when people from OU 1 email,
it gets placed in OU 1's queue and the admins responsible for OU1 go and
sort it out. 

 

Basically what I want is a queue for each OU in Active Directory. 

 

I don't want to do this using multiple email addresses because users
will simply not obey and emails will go left right and centre. 

 

Can someone explain roughly how to do this, or point me to any examples
that show how to do this? The ones on the forums I've tried and have
failed, but how much of it is because I have no idea what I'm doing with
scrips 

 

Thanks

 

Anthony